I came to the bank once in order to find out how it is most profitable to pay for orders in European online stores. Considering that I have a PayOk card in rubles. I was told that to pay in European stores, you need to get a currency card, otherwise there is no way. But the problem is that with a dollar card, when paying in Euros, there is a double conversion. And you lose 2.5% of the amount only on conversion. I called support repeatedly to find out this issue. And no one has ever told me that I can safely pay for orders in European stores using a ruble card and that it is much more profitable. Therefore, I believe that the employees of this bank and this branch give customers false information and mislead. They hide information from the client for the benefit of the bank.
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Елена Рапейко
Level 14 Local Expert
December 22, 2024
The visit fell on a Saturday. I spent at least an hour and a half in the queue. The room is small and cramped. Crowding. People were even waiting outside the doors. The operators themselves worked well: They were quick and polite. There are no complaints about them.
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Valeriya Karchevskaya
Level 9 Local Expert
April 11, 2024
I was very upset by the qualifications of a bank employee, in particular, I'm talking about a specialist who serves people at the cash desks. I paid the lease. I needed to transfer the amount from RUB to BYN at the exchange rate of the national bank. Having named the amount in RUB, I heard indignation from a specialist in my address, how much it would be in BYN. I asked to transfer and name the final amount with a commission in BYN. As a result, the specialist was unable to transfer the amount from RUB to BYN. She made a mistake in the transfer 100 times, not 10 or 20, but 100!!!
And if I hadn't paid attention, I would have paid and left.
Where does the huge question arise, how can specialists working with money and customer service make such mistakes and prove that he is right?
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arxCbh5N+BE Anishchyk
Level 2 Local Expert
August 12, 2024
Excellent service, polite and competent staff. Thanks for the work, friends
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Виктор Обуховский
Level 13 Local Expert
April 11, 2024
It is better not to mess with MTB. I took an installment plan at the store. He always paid on time, before the 25th, and their last payment, it turns out, is before the first of the month. On the 6th, I received an SMS about the late payment, I immediately paid, but I was among the malicious violators. The result is a ruined credit history. Go around with a hundred.
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Михаил К.
Level 5 Local Expert
August 3, 2024
The main bank. Favorable terms of service, interesting products. I recommend.
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Наталья Василевская
Level 2 Local Expert
September 20, 2023
Good afternoon, I issued a Halva card, the service is on the level, they told me very well and in detail about the product, they quickly approved.
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NATALIYA NATALIYA
Level 2 Local Expert
September 20, 2023
A good bank, I have been a client of this bank for more than one year, polite and attentive staff. Favorable credit conditions. I was very pleased, I will contact you again!
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v s
Level 13 Local Expert
April 24, 2024
A good bank with pleasant employees. Very cool products👌
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ангелина к.
Level 3 Local Expert
September 21, 2023
The atmosphere in the bank is very pleasant. The employees met with a smile and helped with the problem, I will contact you again
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Олеся Меджидова
Level 2 Local Expert
September 20, 2023
I have been a customer of the bank for many years, I have issued more than one card. I like everything very much, I'm happy.
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Артем Сердан
Level 2 Local Expert
May 22, 2024
The bank is like this in words, but in fact everything is different
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Владислав Ф.
Level 3 Local Expert
March 29, 2023
The service is too slow. To sit for a very long time on any issue. Sit, that's if you're lucky.
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Елена Х.
Level 3 Local Expert
July 14, 2023
Terrible employees, not customer-oriented. They spoil the reputation of the bank.
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Екатерина Тарасюк
Level 4 Local Expert
February 17, 2023
They work very slowly. Of all the windows, only 2-3 are open every time
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Dmitrij G.
Level 4 Local Expert
August 22, 2022
Slow service, you need to spend a lot of time to pick up a previously ordered card.