MTBank
70 reviews
November 13, 2024
I've been sitting in line for half an hour to pick up a plastic card, if there are four jobs for managers, only two work. It's a very spacious room, you feel like you're on the subway during rush hour.
There are no questions about the work of the staff.
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September 16, 2024
Who thought of putting a visitor's seat near the ATM?
You're standing like a moron near this ATM, a little obliquely, you feel very uncomfortable.
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1
December 16, 2024
Two out of four specialists are working. The waiting time in the queue is more than an hour! There are constant queues in this department. If I knew what a mess it was, I would have ordered a card to another branch.
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September 11, 2024
Minus one star, for the unfriendly cashier. I won't write the name, but it's not Slavic. The man is extremely dissatisfied with his work
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1
July 31, 2024
Everything can be arranged quickly. Two information kiosks for cash payment, one for currency exchange, one for cards and cash withdrawal. There is also a cash register with a bank employee.
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July 2, 2024
The Rokossovsky branch was terribly upset with its service, I understand that it is a pre-holiday day, but this does not mean that you can stop working and ignore customers in an hour, take measures to eliminate this issue
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1
September 18, 2023
At 18.50 I came to the bank, there were two people in front of me, the last one was standing, waiting to buy currency, like the people in front of me. At 18.55, the queue reached me, and so the Cashier Maya Gribko put up a sign right in front of her nose that customers were no longer being served, although she saw perfectly well that I was waiting for my turn :)
Indignantly left the bank, but realized that she had come almost right next to me... Well, then literally a minute later I returned to use the terminal and saw that at the same cashier the same cashier was carrying out a currency exchange operation for another woman.
While waiting in line, during this time I could manage to go to a nearby bank and do what I need.
The service is 10 out of 10, the attitude towards customers is amazing 👍
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3
July 25, 2024
Excellent department all services are provided, the disadvantages are a little cramped. I would like to wish mtbank good luck and further development. I recommend contacting everyone.
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July 31, 2023
This currency exchange terminal is slightly less than fully functional. A limited amount of foreign money can be exchanged here. If there is nothing to change, then you can just sit in the cool of the operating room. I did not ask if they let me into the toilet, but if, by analogy with the department on Bobruisk, they should hold it. Although it is still a bank and it still has its own security service. It's a good place. I recommend.
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January 23
Disgusting. One cash register is working very slowly. Never set foot in here again.
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August 8, 2023
A small branch and often long queues. There's not even a place to stand. In fact, the only good thing is that there is a bank in the area at all. I would like to have round-the-clock access to an ATM like the Priorbank opposite. It would be a great solution for the district.
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3
May 20, 2023
The place is not far from home. Consultants work quickly and efficiently. Good attitude towards customers. The only thing is that the room is small and sometimes there are a lot of visitors
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1
November 5, 2022
I "ran in" on 05.11.2022 to the MTB bank branch on ave.Rokossovsky took a coupon at 13.55 to open a card for crediting a PO.There are a lot of people, there is one customer service specialist and one at the currency exchange.One woman was served for 40 minutes!!! It is clear that the specialist is working, working hours are running, but the woman needs information and she is in no hurry. The people who stood in line after me asked questions, if the norm of time for the service of one person? To which, specialist Ekaterina Zalygina RCC54 replied, go to another department, there is no set time for maintenance!I didn't find a review book anywhere. There is no leadership in the Security Council. The woman who came after me half an hour later, for some reason, was called ahead of me by the coupon number (the distribution of functions is not clear, although the criteria are the same!!).The time that was spent on me was 3 minutes!I took a picture of the specialist's full name, to which I was told that it was not respectful and I was under the cameras, I did not see a photo about the ban on photographing.The total arrival time in this department took 1 hour and 25 minutes.! I ask the department Management to accept my claim, find an additional employee on a day off for further fruitful work for you and your clients!I am attaching a photo
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3
April 24, 2024
Pleasant and competent staff. They will help you solve any issue, they will not remain indifferent to your problems, they will help you solve what they can!
There is almost always a queue at the checkout. But there is an automatic exchanger separately. There is also a terminal for depositing cash.
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November 23, 2024
A good bank if the cashiers were also normal
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September 16, 2022
I can't say anything bad about the employees - they are polite, humane, and help. BUT - the bank's policy, I'm sorry, is disgusting.
We opened a Payokay card for small payments. As a result, the card was not used (waiting 3 days for the transfer of funds, of course, is such). And a year later, the bank calls us and asks why we don't use it. And why don't we pay a subscription fee :) Then it turned out that in order to close the card you need to personally (!) come to the department, stand in line (we stayed for an hour, the staff helped us do it faster, we were with the child), pay the debts. But when they opened the card... everything was done to us remotely, even the card and all documents were delivered by courier, passport data was even collected by phone.
It's not a damn thing to pair your products so smoothly, and set up a lane with obstacles to close them. After that, I don't want to change the currency to you, not to mention accounts and deposits.
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3
July 20, 2022
Very attentive, friendly and qualified staff. The service is fast. An electronic queue that allows you to receive a service with minimal expectation. The bank's premises are small but cozy.
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August 27, 2024
One cash register..eternal queues..it's very stressful. They find fault with the currency a lot.
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December 7, 2023
Usually people write reviews who are not happy, but I think this department is not the worst of all. They will quickly issue a card, etc.
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1
October 21, 2023
Fast service, enough specialists, everything will be explained in detail.
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June 21, 2024
Good department, they work very fast
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1
August 5, 2022
Obsessively offers to issue a visa card for insurance, not to mention a one-time payment. It 's my fault that I didn 't read the entire agreement .Why deceive people so much to say that there is no commission for using the card and not to jump about a one-time payment. I will no longer use the services of this bank since there are such such
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May 4, 2023
The bank is great! I really like the examination and the attention of the staff. They are always kind and smiling. Well done guys, keep it up!!
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July 8, 2023
Everything is fine, problems are solved quickly. Polite staff
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1
November 28, 2022
A comfortable office with a small room. You take the ticket and wait. The staff are friendly. There is an ATM.
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1
August 2, 2021
I took out apartment insurance. We helped you to arrange and pay quickly. Although I asked a lot of questions, they were calm and polite, answered all the questions, prompted and explained where it was not clear.
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April 16, 2023
The service is at a high level. All the staff are very polite
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1
August 15, 2023
In general, everything is fine, and the rate is higher than in the bank, but it does not always work...
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July 29, 2023
Convenient exchanger, there is never a queue, polite staff.
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2
March 27, 2023
There are no questions for the staff. But there are always long queues in the evening. A very small room
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1
September 20, 2023
A good department with courteous specialists
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2
August 10, 2023
An extremely uncomfortable small room in which there is constant pandemonium.
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August 26, 2023
They don't work on Saturday.(one star for incorrect information about the work schedule)
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2
May 30, 2021
I came to the MTBank specialists to resolve the issue. I took the ticket and watched for about 10 minutes as they (all three) climbed into the phones, apparently I don't care about the customers at all.
It feels like these specialists are not qualified at all! They couldn't answer any of my questions, they have the same answer: "Let's write a request to those.support" 🤦🏼♀️
I wrote a complaint like on May 21, there is still no response!..
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3
September 19, 2023
It is cramped, the ATM works only during the bank's opening hours, it is inconvenient.
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2
May 23, 2023
There are always huge queues, the room is small, it is hot in spring and summer.
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1
May 18, 2021
Hello! MTBank at Minsk, ave.Rokossovsky, 80, the head of the RCC-54 with the employees solved my question very quickly and promptly on payment for security. The head of the branch of this MTBank, where the payment was made, even warned that a LETTER of GUARANTEE was sent to the e-mail. Thank you very much!!!
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1
February 27, 2024
Just a small branch
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1
February 13, 2022
It is a very small room, there is always a queue at the checkout. There was an ATM where you could exchange cash for currency, now it's gone.
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August 4, 2022
cardholders of partner banks, be careful, 3 rubles are charged for viewing the balance!!!
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3
April 26, 2023
The service is good, but the room is clearly not for a bank
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3
1
November 14, 2021
A very small room for such a flow of customers. The staff is polite and courteous.
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1
November 6, 2021
Eternal universal pandemonium, a small room, useless pastime in eternal queues.
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1
September 16, 2023
I highly recommend it
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1
April 8, 2023
I like Rimbaud's service.
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June 15, 2022
A terrible branch, huge queues, it was necessary to issue a simple salary card instead, for some reason, they issued a credit card
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3
July 19, 2022
Thank you very much for such a building...
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1
May 5, 2023
A good bank
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2
February 19, 2021
In general, it's not bad, but the queues are huge if you have to wait 10-20 minutes at the checkout.
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1
1
April 12, 2021
A great bank, Ksyusha is a very polite employee.
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1