MTBank
67 reviews
January 14
On December 14, I stood in line for more than an hour for the simplest operation. This is simply not acceptable. As the staff explained, the department focuses on working with legal entities, and for individuals there is one employee, to whom there were 10 people before me. Therefore, I give the lowest possible rating. I hope the review will help the department to rectify the situation.
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December 16, 2024
A good bank, with excellent conditions for small businesses. Many thanks to the specialist Victoria Savchuk for the detailed explanation and answers to all questions!
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October 11, 2024
Friday 14:30, it was necessary as an individual to withdraw money from the card through a specialist. There is only one specialist, the one who is also alone in legal entities and does not help in the work of the one who works with individuals. As a result, half an hour of waiting. There are 2 people in front of me. Although there are more places for specialists, but only one works.
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August 16, 2024
We came here to find out about the possibility of opening an international card for Russians. The girl very politely and intelligibly told about the timing, opportunity and prospects.. It's not cheap, but the dollar and the euro are both possible.. and swift in both directions! and everything works the most important thing..
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December 10, 2024
Oh, no, it's such a department. You can sit with a ticket for hours, no one will pay attention to you and the queue will not move. We chose another bank in the end.
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January 3
I waited in line for more than an hour to top up my card as an individual.
There is only one cash register, businesses come and go out of turn
Disgusting service!
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November 14, 2024
The most slow specialists. Thu 11 a.m., 1 specialist in physical persons is working, I sat in line for about half an hour.
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April 7, 2024
I ordered a plastic card from the bank, the representative, the girl, was very professional, polite and calm. At the same time, without excessive worship, as is dictated in some service centers. It was very pleasant to communicate and get a high-quality result.
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March 7, 2024
A bank for legal entities and for servicing individuals. Basically, in banks there is a queue of either everyone in a row, or an individual followed by a legal entity
But this department has its own rules. And in order to solve customer dissatisfaction and put a bill acceptor, it's easier to put you in a bad light. Awful.
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1
November 18, 2023
I came to sign a salary contract on Thursday morning, they said the next day you can make cards to employees. We came to order a card at another bank branch on Saturday, but the contract was not registered and no one could help us, we sat in the queue in vain. And the experts ignored the requests to sort it out. They were sent to the department where the contract was signed. Everything is as usual. To get at least something, you need to pass ten rounds of tests
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August 22, 2024
If you have a lot of free time, you can spend it (for example, an hour) in a bank queue, and this is when there is only one customer in front of you
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2
May 24, 2023
I had to put dollars on my friend's card. I went to the department for a consultation and was informed that the procedure would take no more than 10 minutes. Have a passport, money with you and come to the department for the provision of services. The next day I arrived at the same department (on Timiryazev street). I took a coupon (having previously clarified with a specialist what service it is necessary to take a coupon for: an individual-another (specialist). After 30 minutes, I was still not called, although I was the only customer in the department. I will clarify (offhand): the department has 2 specialists for servicing individuals, 2 for legal entities and 2 cash desks. Disgusting service. The question to the management is what employees get paid for.
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5
1
March 3, 2024
Real good fellows!!!) Friendliness and courtesy on the verge of fiction! That's what my money, which they serve, does to people. So, in fact, I'm the one who's doing well! :)
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1
October 25, 2023
search to change passport data. The lucky owner of the I'd card. I had to stand in a queue of 3 people for 50 minutes. I'm still standing. At the same time, one girl works with individuals. 2 specialists: to work with legal entities, they were not engaged at all
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4
September 22, 2023
Excellent staff. I consulted about transfers from abroad, explained everything competently and clearly. Polite staff
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1
October 5, 2024
There are terrible queues at lunch
There is not enough space in the department
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June 6, 2023
I use this Bank, good conditions!!!! The best to date!!! A free terminal is provided when opening the account-very convenient!!! Excellent overdraft conditions!!!!
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March 9
Endless queues and slow service.
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April 19, 2023
I got an incomprehensible impression, but apparently this is still a feature of the employee herself, who cannot explain what is wrong and how to solve this problem, I do not remember the names, but another employee easily helped in solving the issue
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1
February 9, 2024
One specialist for individuals, and there are dozens of queues, plus as soon as the person was released, I sat for another 10 minutes just like that
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1
November 13, 2023
It couldn't be worse, one specialist, the second one has an endless lunch.
We spent an hour in the department on a trivial matter.
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April 10, 2024
My questions in this department were settled without problems and quickly enough
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July 28, 2023
There is a long wait, only 1 specialist for individuals works on Friday, you sit for half an hour, or even more in line. There is clearly a lack of staff.
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October 9, 2023
One of the biggest business centers in my opinion with a good location.
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1
March 5, 2024
Long queues. Money can be deposited to the card only through the cashier.
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June 15, 2022
The department for legal entities and individuals is serviced by only one specialist, but this did not prevent all issues from being resolved.
If by car, then in the parking lot, to the right of the building, you need to say that to the MTBank.
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3
April 20, 2024
The service leaves much to be desired!!!
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June 14, 2022
I do not recommend it. You ordered a product here, you received an SMS saying that you can receive it, make no mistake. You will come to the bank, and the employee who turns out to be the only one who can hand you this product is ill.
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3
December 10, 2022
Electronic queue, fast service, cultural and professional staff.
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1
2
May 21, 2023
There are very long queues, only 1 cash register always works out of all
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3
December 18, 2023
A small office. Friendly staff.
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January 26, 2023
A good bank, I have been serving there for 7 years. They will always help and prompt you.
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1
April 14, 2023
Classics of the "cinema". Crowds of people, and there was no terminal for replenishing the card.
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3
December 8, 2023
Not a competent manager, there is always a queue. Once again I came and stood for 50 minutes!!!!! Managers, figure it out!!!!!
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November 7, 2024
It is not convenient to reach
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January 11, 2024
I like them.Well done!
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September 28, 2021
The worst branch of the bank has ruined the impression of the bank as a whole. The work schedule is probably for the unemployed. You can spend an hour in the queue. The absence of an ATM. I have faced incompetence of specialists. With a logical question in this place - how long will you have to wait, rolling your eyes with the martyred sighs of a specialist. The last straw was that the work schedule was changed without warning, despite the fact that the old work schedule is indicated in the SMS to pick up the card. Wasted time, nerves and a spoiled mood.
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4
November 27, 2022
This is MTBank..
there are a lot of visitors, an electronic queue is working.
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1
November 1, 2022
The bank is good, but only 2 cash desks, it is better to come in the first half
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1
September 1, 2022
One, not quite competent girl to work with individuals.
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1
May 5, 2022
Excellent service. In 10 minutes, they opened currency cards using a Russian passport.
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1
August 29, 2022
Of the 5 windows, only 1 is constantly working, and then very slowly
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3
January 18, 2022
Parking is a problem. The department is small. The service is like everywhere else.
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2
1
April 15, 2021
huge queues and disgusting working hours until 16-30
I have to use the bank because the branch on Bogdanovich is closed altogether.
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4
November 17, 2021
A good bank branch. Among the disadvantages: there is no ATM and very short working time
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3
February 20, 2022
A very strange work schedule, the bank is open until 16:30!
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2
1
September 20, 2022
2 cash registers and everything goes on for a very long time!!!
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3
May 16, 2023
A good bank!
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2
2
November 3, 2022
I was in line for 2 hours
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3
December 29, 2021
The coolest bank in the Republic of Belarus at the moment.
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