MTBank
66 reviews
April 26
The department is small, there are only 2 specialists, and there are a lot of people, we had to wait a long time, but everything that needed to be done was arranged, the staff was patient, as one of the clients constantly interrupted them with questions, There were few places to wait, a small sofa and 2 ottomans, only 4 people could sit comfortably, and The others are waiting standing up.
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April 1
The service is excellent, but there is almost always a queue, and the room is small. I would like not to stand at the wall, but to sit comfortably and wait for my turn. It's good that I don't visit very often.
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March 14
In half an hour, three specialists treated 0 people, one was released and went home, although the queue is huge, most of the time they look at the ceiling. Anyone who knows anything about banking has heard that your servers and DBMS are barely working, but maybe you need to solve this problem somehow?
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1
January 18
Convenient location of the bank branch. There are usually no queues at the ticket office, and the service is fast. But the queue for the bank's specialists is almost always when I visit.
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1
September 21, 2024
I use the services of this bank both as a private person and as an accountant at work.The most flattering reviews.I used to take out a loan.About 40 minutes later she came out with the money.The card of this bank in Belarusian rubles worked easily in Thailand, but I tried to withdraw money from the card in euros from another bank.The pension card is also good.At work, you can easily get advice in any field of activity.
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1
August 19, 2024
"The Visa Gold card is a gift for you" - As a result, its cost with the package of services goes to your credit, 400 rubles, thank you for the gift is called. "For free" well, technically I didn't cheat, the card was a gift, the cost of the package was included in the loan.
"Excellent specialists" are humane. I hope everything will come back like a boomerang.
Disgusting, such banks cause complete disgust to the entire banking system and to the people working in them.
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1
February 24
On 02/17/25, I visited Yana Tsyganova, a specialist at the bank, a good, intelligent employee, I did everything exactly as it should be.
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November 27, 2023
The department is small but neat, the location is convenient, but the staff is not customer-oriented. 24.11 specially came to close the Halva card. I got to the specialist Sushchenko Vita, who refused without offering any options because of a broken program. At the same time, after my refusal to leave without closing the card and the requirement to offer an alternative solution to the issue, she began to talk in raised tones, which was doubly unpleasant, because I am 1.5 times older than her by age. After I said that I had the right to write an application for the closure of the card account, she brought out the form with a dissatisfied look and accepted the documents. It is a pity that such grief specialists spoil the impression of the bank itself. Although an elementary apology would be enough not to write a negative review. Thanks for understanding.
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4
July 22, 2023
Located right in my house. Tactful, polite staff, clean and comfortable. But I won't apply anymore. I wanted to take out a vacation loan, as a pensioner, but they didn't give me one. One of the good reasons for the refusal was that there was no credit history. Of course not, the last installment plan for the purchase of a washing machine was issued 13 years ago. The conclusion is that honest people are not given out, only bandits.
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1
November 1, 2024
Gradually..there are only 2 specialists working, the queue is 15 people and it is not moving. And so it is constantly. Choose another branch if you want to quickly and efficiently Choose another bank
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1
June 28, 2024
A good compartment, but not very large, it will be crowded when queuing. There are ATMs and terminals. There may be a parking problem if you are driving. If you're lucky, you can stand next to Mak.by .
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1
February 6, 2024
A very wonderful branch, I spent 10 minutes there (I ordered a card), and a couple of minutes to pick it up. The staff are polite, fast, and pleasant. I am glad that it is possible with animals.
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3
October 30, 2024
I wanted to withdraw money before work and solve one problem, it's not enough that only one specialist works and four people queue, so also the ATM does not work!!!
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1
March 9
Great team! They resolve issues promptly
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August 3, 2024
Why does a specialist sit on Saturday, if "Saturday is not a bank day and you can't close the account", it's strange what he can do on Saturday. I mumbled something about having to come on a weekday, the department is open until 20.00, well, OK, I also work until 20.00. After that, when I already went to the exit, he said that a zero balance was needed to close the account and something about a statement. But excuse me, to whom was this said and for what? He didn't solve my question while I was sitting in front of him at the workplace. Customer orientation at the "highest" level.
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1
June 25, 2024
I liked everything. The employee girl did everything quickly and explained it in an accessible way. We opened the mine card in 5-7 minutes.
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3
May 20, 2023
Friendly staff, fast and high-quality work, the only drawback is that there is not enough space inside for visitors, we marinate like herring in a jar while waiting for a vacant specialist, it would be great if we fixed this, but so, top :)
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3
May 22, 2023
The branch is suitable only for ordinary banal operations, such as: changing currency, getting a card, if something is more ambitious, then the staff (very young employees) gets lost, everything takes a very long time, if they can't explain something, they can start raising their voice at you or being rude, the feeling that this is not a bank but an old one savka store, where you will buy anyway, because there is nowhere else, and the seller knows it perfectly well, so take what they give, you will not like it - you are free!
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1
June 10, 2024
There are a lot of people. There are 2 employees working. One at the checkout. The other one is on the card issue. Another 7 seats for employees are empty. As a result, you wait a long time
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2
May 15, 2024
A good department, there are almost never queues (or I'm lucky), fast service, convenient work schedule
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2
1
October 27, 2024
My bank and my branch! I won't trade it for anyone! The best people of this country and Minsk!
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2
July 4, 2023
A good bank, courteous staff. Attentive attitude to customers. On time, they serve quickly. I like that the bank is conveniently located.
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August 26, 2023
Convenient location, excellent customer service, electronic queue, although a small room, thanks to the electronic queue, customers do not stay long.
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September 20, 2023
It is very conveniently located and the work schedule of this service department is also adequately recommended by this department if you need to do something at mt bank
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3
March 22, 2023
I would like to express my gratitude to the head of the department, and the staff of the department are very competent and helped in the issue of issuing a card in foreign currency. Everything was explained very well, and my wife and I were very helpful!
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3
September 20, 2023
Excellent department, convenient location, fast service, courteous and competent staff.
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1
November 7, 2022
It's just a very small office and a lot of clients. Terrible queues, tired staff who are not too kind, rather for the same reason. We came from Russia and, on the recommendation of friends, came to open the card. They did it for 800 rubles. But then after a while they realized that it was possible to cut money from non-residents and they offered us only 7,500 rubles. In general, there may be a good bank for locals, but conditions are not favorable for foreigners.
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5
October 12, 2023
I visited the bank once - I received 3 different consultations about the possibility of transferring from the Cactus card to Russia. The cactus card itself suddenly stopped working after 2 months, you will have to go to the bank again- close the card and say goodbye to this level of service. By the way, you can transfer money from a cactus and they reach the recipient instantly on the card. The commission is small.
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September 2, 2023
The bank is small, only two specialists were working at the time of the visit, a large queue was created to solve their five-minute question, waiting for more than an hour.
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1
May 6, 2023
A good bank, an account statement was needed to submit documents to the embassy. The girl printed everything out and put the document in a file (although she might not have done it). Thanks for the service and help. ⭐️⭐️⭐️⭐️⭐️
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2
August 7, 2023
When closing the card, they put up an annual service, although I have not used the card for more than a year! The staff are not competent, they talk about completely different conditions in each department!!!
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1
May 30, 2023
A cozy atmosphere, friendly staff, I did not encounter long queues, everything was done quickly.
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September 16, 2023
Clean , neat, comfortable, everything is normal... Good specialists...
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January 25
A good bank. Cosy...There are rarely long queues
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August 20, 2024
In the evening, you can't get to a specialist, such queues take fear
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1
November 25, 2024
norms for 4 points
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3
February 12
Zdorovsky Bank
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1
January 3, 2023
A normal department. Automated queue. Of course, there is trouble with packing (in the yard), it is excellent on public transport.
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3
November 11, 2022
There is a lot of question with the bank itself about their work (Operators are incompetent, consultants are inattentive and their mistakes cost money to citizens!There are also a lot of questions with money transfer!In order to resolve the conflict with them, I had to contact the national bank!Because they were rude and ignored in a different way!
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3
February 11, 2023
That not visiting is a continuous adventure. Rudeness, experts are in no hurry, huge queues. An ATM and an information kiosk work every other time. Incorrect treatment of customers
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1
August 6, 2023
Thank you for your hospitality, attention, kindness, and professionalism. I wish you success.
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September 19, 2023
Conveniently, you do not need to climb the subway as before to use their services) the bank is normal
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1
November 11, 2022
A good bank. We helped out in a difficult situation. It is also convenient to make payments through a self-service terminal
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3
January 11, 2024
Pleasant and responsive staff
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1
December 11, 2023
Favorite bank
Excellent specialists
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1
October 29, 2022
Boorish attitude. It was 7 minutes before the branch closed, they refused to serve. The service for one client is about 15-30 minutes.
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5
January 19, 2024
A neat , small compartment
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4
September 21, 2023
It's fast. Professionally.
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2
July 7, 2023
A small queue compared to other branches)
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3
September 21, 2023
Very cool, well done specialists!
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3