MTBank

Rating 4.4
193 ratings
Rate this place

65 reviews

Level 14 Local Expert
June 4, 2024
I want to share my experience of servicing MT Bank. It is really a bank with excellent service and professional staff. Every time I visit the department, I am greeted warmly, all issues are resolved quickly and effectively. The staff is always polite, competent and ready to help, which makes the service process as comfortable as possible. The only advice for those planning a visit to the bank is to try to avoid lunch time, as there are often long queues during this period. It is better to come in the morning or late in the evening to avoid a long wait. In general, MT Bank leaves only positive impressions, and I recommend it to everyone who appreciates high-quality banking services.
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Level 8 Local Expert
February 17
30 minutes in the queue for the currency exchange, which I did not wait for. there is 1 cash register, the cashier (brunette) of the prk 1 is engaged in incomprehensible business, talking to the cashier of the prk 2, laughing, but not calling people, there was no break at that moment. the queue is not moving at all. People just leave. I do not recommend contacting them for currency exchange issues.
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Level 6 Local Expert
March 15
I had to wait a long time for my turn to open a debit card at this branch, but otherwise everything is fine. Thanks!
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Level 6 Local Expert
October 16, 2024
I've been waiting for an hour, first my turn on the ticket, then until the ticket office is free, then the specialist. It's just a fool! An hour of life to perform the simplest operation? And they are also trying to offer a premium service. We need to offer another bank.
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Level 4 Local Expert
June 16, 2024
The department is open on weekends. This is where the advantages end., because it is not clear why. Without solving the issue by phone, the operator sent it to the department. After searching for information on the computer, although I voiced my question, they told me to come on Monday. The same thing happened at the next table, an elderly woman was asked to return on working days. Time is wasted.
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2
Level 16 Local Expert
November 1, 2024
The bank has bullied with its changes in the terms of service, it is difficult to come up with a more complicated system, so go to the furnace.
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Level 6 Local Expert
February 13, 2024
An excellent branch of a good bank, their card is accepted in all countries. The service is not fast (as it is everywhere in Belarus), but sincere: they helped to figure it out and arranged everything qualitatively.
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Level 3 Local Expert
September 26, 2023
I came to issue a halva installment card. I waited in line for no more than 5 minutes, which is a good time for Minsk bank branches. The specialist Elizabeth served, very polite, told all the conditions on the map, helped to choose from two options. She also offered to arrange a cactus. In general, I was satisfied with visiting this department. I recommend it to everyone
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Level 7 Local Expert
February 21
The worst point. 1 cash register is operational and 30 people are in line . Waiting for about an hour
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Level 12 Local Expert
October 17, 2023
Clean, tidy, good location. I especially like cashiers, attentive and polite.
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Level 6 Local Expert
September 26, 2023
Convenient location, very friendly cashiers, always say hello, smile. They serve quickly.
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Level 5 Local Expert
May 24, 2024
Excellent bank, all possible operations, convenient and professional!
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Level 5 Local Expert
June 27, 2023
I came to exchange 40 euros, they told me one bill was torn, the other was dirty. They advised me to exchange it at a vending machine, I didn't understand which one, but not at their place. I went out and changed it in the neighboring technobank without any problems and at the best rate for me. I did not like the service in this bank "MTBank". I don't like to write comments because I'm too lazy, but the staff has tried very hard here.
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2
Level 16 Local Expert
February 6, 2023
It is always clean, if queues move quickly, there are enough terminals, there are consultants who are ready to prompt if necessary
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Level 13 Local Expert
August 7, 2022
They refused to accept a $100 bill of a fresh issue, which has 1 small stamp on it. Those who often deal with currency know that such bills are not uncommon, and this is not something strange and scary. Previously, they accepted without problems, but now they have new rules - accepting foreign banknotes, without a single defect and even without traces of natural wear. That is, as the cashier said, "in perfect condition." Since I was always served on the network of this bank, it became extremely unpleasant for me because of this situation, because there are not so many ideal $, so I had only 5 out of 10 bills of various denominations in my wallet, which were in perfect condition for them, small bills and it is rare that they were in perfect condition They are in a good condition, since they walk more often than large ones.... Therefore, I will not bring any more currency to their bank. And when I receive foreign currency from them, or even Belarusian currency, I will look at the perfect condition, since I also have the right to do this as a consumer, otherwise they will get into trouble with defects, and other banks or abroad will refuse to accept this. . I do not advise you to deposit currency in this bank, because I believe that a bank expressing such whims does not need foreign currency and it is better to take it to other banks where it is needed. But I advise you to buy currency from them, but I also advise you to check it! If there are at least some subtle defects, change them immediately on the spot to another bill! They are for the ideal!!
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Level 3 Local Expert
November 23, 2022
Rudeness and incompetence! The employee Andrey was completely incompetent in my question. As a result, a senior employee just stood over him and dictated every step. This employee also showed incompetence in the issue of exchanging letters of guarantee between banks. At some point, she even uttered the phrase "well, we didn't forget the card at the ATM." And even the service for me did not prevent Andrey from being distracted by the women who came up without a coupon and their problem.
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Level 10 Local Expert
July 19, 2023
One of the three ticket offices is permanently closed. To change the currency in an electronic queue of four people, you need to wait at least half an hour. I advise you to avoid it so as not to waste your time. The electronic queue is not working correctly.
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Level 10 Local Expert
May 31, 2023
Lowered the score due to disabling the sound notification of the electronic queue on the weekend. The screen of the second currency exchange window is simply not visible from the sofa, which forced me to take another coupon. The service is always polite. The queue is always different, either there is no one, or such that I just turn around
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2
Level 12 Local Expert
October 22, 2022
There was a problem with the application on the phone, employee Alexander helped to solve this problem quickly. Excellent bank service and staff at a height
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Level 4 Local Expert
November 14, 2022
I had to visit this department several times. It takes an awfully long time to wait for your turn to see a specialist. Out of 11 places, only 2-3 usually work (and this is at 18.00 - 20.00 when the main flow of people)!! To simply pick up a ready-made card, you need to sit for 1.5 hours
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Level 21 Local Expert
March 6, 2024
A very controversial service for unassuming customers. It resembles a Soviet-era savings bank.
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Level 19 Local Expert
February 23, 2023
Excellent department. Clean and tidy. I waited in the electronic queue for about 5 minutes.
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1
Level 10 Local Expert
April 19, 2023
I only used an ATM here to quickly transfer cash to a card, well, I changed the currency. In this regard, everything is fine😅
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Level 18 Local Expert
May 27, 2024
A good and large compartment
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Level 13 Local Expert
June 19, 2022
Excellent bathhouse and department . If there is a queue , it moves quickly . The best conditions of all banks for currency withdrawal
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Level 2 Local Expert
November 14, 2022
The most terrible department!!!! I've been sitting for more than an hour to get a salary card, the documents of which are filled out exactly!!!!!! 8 minutes!!!
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Level 9 Local Expert
September 6, 2022
Gentlemen, sort out the work of this department, it's the same thing every morning, the ticket offices do not work in the first 30 minutes. Give the girl at the counter a customer orientation course.
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Level 16 Local Expert
February 25, 2021
Razvodilovo: I issued an "autocard" in order to refuel more profitably (as promised in the advertisement). As a result: cashback is less than 1%. They promised a minimum of 1%, and other "partners" promised up to 3%. For the "maintenance" of the card - 19 rubles. per year. They didn't pay off. Upon termination of the contract, 19 rubles were stripped off in 3 days of delay. a year in advance, although there will be no "maintenance" anymore. In general: "give a man a machine gun and he will rob a bank. Give him a bank and he will rob everyone." (American folk wisdom).
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Level 14 Local Expert
June 8, 2024
Fast service, good attitude to customers.
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Level 6 Local Expert
May 13, 2022
The queue is electronic as usual , but it is not voiced . It is advisable to look at the glowing signs every five seconds. Otherwise, you , like me, will miss your turn . 13.05.2022
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Level 26 Local Expert
June 3, 2023
My favorite bank. I recommend it to both residents and non-residents. This is the best choice.
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Level 7 Local Expert
June 4, 2022
I spent a whole hour in line and I'm still far from the start of service , and there are still very few chairs to stand and suffer
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Level 4 Local Expert
August 5, 2022
Swift was rejected, lost on commissions, there were no warnings that you can not transfer euros and dollars
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Level 15 Local Expert
August 29, 2022
My bank. My impressions are mixed. Something is good, but also a lot of things are not very good.
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Level 16 Local Expert
August 5, 2023
It's spacious, there's no queue
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Level 5 Local Expert
January 22, 2023
There is no change in currency and at the same time they are not exchanged for smaller bills.
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1
Level 9 Local Expert
February 28, 2024
Slow, long, and boring.There is an ATM, an information center, an exchanger.
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Level 3 Local Expert
August 17, 2021
Deposits for repayment of funds to the Halva card go within 3 days, mtb bank does it freely, but why rush because the interest on the outstanding debt is paid by the client!!!!!
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Level 5 Local Expert
October 31, 2022
While I found it, I went around the entire Dana Mall) But they helped quickly)
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Level 7 Local Expert
June 30, 2022
I'm sitting in line to the operator for the issuance of a issued card for 25 minutes, while there are only 5 people waiting in the lobby. 2 operators (6 tables). The day before, after waiting 20 minutes in this department, I left without waiting for my turn.
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Level 10 Local Expert
July 25, 2022
The department is good, but specialists do not communicate well with clients, I do not advise anyone
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Level 3 Local Expert
September 4, 2022
If you can't change your cash, why can't you write it?
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Level 12 Local Expert
August 20, 2022
Operators work unreasonably slowly, the waiting time is long
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2
November 18, 2022
a good bank, everyone will tell you
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Level 11 Local Expert
October 16, 2023
A good place
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Level 15 Local Expert
March 18, 2023
Polite bank employees
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Level 29 Local Expert
June 21, 2021
There are huge queues, one window is open, there is no way to replenish the account on the card through an ATM.
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Level 7 Local Expert
June 19, 2022
Queues leave much to be desired
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Level 14 Local Expert
May 18, 2023
comfortable
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Level 28 Local Expert
July 16, 2022
There is no attitude towards customers
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