The review was written to the bank as a whole, and not to the item on Molodezhnaya 72b.
Disregard for customers, the work of the bank as in the 19th century.
There is 1 specialist working in Novopolotsk and there is no cash register. You need to order cards and sit in a queue for several hours, and this is for the simplest card replacement operation, or you can send cards by mail, as in normal banks. I read the reviews below and there is the bank's response: "we will analyze the appeals," we analyzed, which means that the bank's management is absolutely satisfied with this situation.
Another situation is this: they transferred money to me by phone number, and an auto card was linked to the phone number.The term of the Car card is over, and, Karl, in order to withdraw my money from the account now, I need to go to Vitebsk! To Vitebsk, because there is no cash register in Novopolotsk, and they have closed the branch in Polotsk! But I can't go there right now. As a result, my money will be hanging somewhere for more than six months. What kind of attitude is this to customers??
I close the remaining loans, close the cards, and I don't want to have anything more to do with this bank.
And I voted for you 2021,2022,2023.....
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Show business's response
Юлия Богданова
Level 2 Local Expert
November 5, 2024
I ordered a reissue of the card, the deadline is ending,I work until 17.00,I did not know that the branch was closed in Polotsk, I went to Novopolotsk 2 times, I managed to get there at 17.30, both times 3-4 people were sitting there in a queue for an hour, I went to clarify whether they would accept me, they replied that they were closing at 18.00.Saturday is Sunday off. Maybe who knows if the branch in Polotsk will reopen.
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2
Show business's response
Дмитрий Куриленко
Level 6 Local Expert
April 10
There are two employees, polite staff. The big disadvantage is that there is no cash register or at least no ATM. You cannot deposit or withdraw money. Sadly.