The disgusting attitude of consultants towards the client. We came to buy a certain phone, and as a result we received a lot of unreasonable criticism, to the point of ridiculing our choice, and of course an attempt to impose the purchase of a more expensive phone.

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Федя Батарейкин

Level 20 Local Expert

It is very annoying that the company outsources people - there is a very high percentage of distrust of these specialists. During consultations, they get confused about the indications. I had to apply for a warranty. They gave me a substitution with a residual charge of 8 ( !!!!) percent. Upon arrival home, the device was put on charge and there was an attempt to connect WiFi. The device rebooted and locked, as someone else's computer was registered on it (!!!!) an account, and this is the situation on absolutely all replacement devices. When trying to exchange for another device, the employee tried to accuse MTS of damaging property.

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Оксана

Level 4 Local Expert

I faced a very unpleasant situation in this salon. I came for a certain phone model. They persuaded me, persistently imposed their opinion. Ok. I kind of agreed. We decided on a different model. They took out a model to hold in their hands, not from the showcase. Taken. To the question "why is it cheaper than the price tag? " I received the response "shares". As a result, I ended up with a phone of the same model, but with different characteristics (less memory). Unfortunately, I only saw this at home. It is non-exchangeable and non-refundable. I don't absolve myself of the blame, I should have checked it myself. But none of the employees even apologized for such negligence. It may even be encouraged. The response to the appeal was "you should have made sure...You should have checked...you signed..." I'm sorry, but what do you have to do? Then why are there so many employees if they are not responsible for anything? Double-check what you buy in this salon.

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