Onex

Rating 4.3
201 rating
Rate this place

64 reviews

Level 2 Local Expert
November 19
Terrible service. When you email, you either get no response or a very delayed one. When you call, the line is often busy. This is not a good business model for a company like this. Either there should be enough staff to provide proper customer service, or you risk losing customers to competitors who can deliver the service you’re failing to provide.
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Level 2 Local Expert
May 6
My order has not been delivered for nearly 2 months due to your workers’ improper way of service. I am very disapoointed with your service. Your workers have told me (for the whole two months) the product is not in Armenia but in fact it has been in Armenia for those two months.
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Level 7 Local Expert
June 28
The service is pretty fast although there usually a lot of people there. They give a free bottle of water which is nice of them.
Level 2 Local Expert
November 28
Worst service. Never get your orders on time
Level 5 Local Expert
September 15
Very bad company, customer support 0 and not only
Level 3 Local Expert
January 27
I got my package from them and thier service was amazing
Level 3 Local Expert
June 9
The place is okay, awesome even, but the company overall lacks punctuality.
Level 2 Local Expert
February 1
I didn't have a single time using their services and not having a problem. I have to stop giving them chances 😀
Level 2 Local Expert
February 17
Terrible service, rude customer support, don't use their services, save your money and nerves.
Level 2 Local Expert
January 13
Fast delivery. Highly recommended😍❤️
1
Level 3 Local Expert
December 7, 2023
The best shipping company. My packages arrived safe and quickly. 🤗
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Level 2 Local Expert
August 31, 2023
My package entered to US warehouse on 23.08 and on 28.08 I got it in Yerevan. 4 working days, just amazing ❤️‍🔥
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Level 4 Local Expert
November 22, 2023
Best service in Armenia
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Level 7 Local Expert
December 17, 2023
fast, convenient
Level 5 Local Expert
March 18
Norm
Level 3 Local Expert
December 28, 2023
I like it
Level 4 Local Expert
October 30, 2023
Good service!
Level 2 Local Expert
December 4
This is a fast, competent, accessible and very organized platform that I have used and recommend to everyone, special thanks to the employee of the organization Ellen from the call service for a competent solution to my problem,
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Level 10 Local Expert
January 1
I'll put 5 in advance. My opinion is that the guys are trying very hard to make a good service, but sometimes they ignore details in vain or are wise. I ordered several times not very expensive iHerb type deliveries and last time I sent delivery from Amazon (laptop) through them. 1. Received delivery from iHerb. They sent an SMS, then the order in the postamate and the code. for 2 days, the display did not work at the postamate, i.e. it was impossible to enter the code. The postamates have a code scanner, but in the sms there was a link only to the address of the postamate. I guessed from someone else's code that it was possible to turn a set of characters into a bar code, and it worked. That's why it was impossible to immediately send a link to the bar code? 2. The laptop was delivered on December 31st. The order itself arrived at the warehouse on December 16. The statuses in the system are unclear, the bot is stupid, crashes, can't say anything about the case, has never contacted the operator. OK, I wrote an email. The next day, the order was sent to the airport, where it also lay motionless for several days. He wrote the letter again, and again the next day he moved on. Once in Armenia, I hung up again, but it was already December 27, the hustle and bustle, the holidays ... on December 29, I received several letters that the order would definitely be delivered in time, they would press on, keep your finger on the pulse, watch and on December 30 come pick it up in time. 30 paid the fee, received a couple more letters, the order status became "ready for delivery" at the Arabkir point. I arrived at the point, once they asked, and there was no time to get 31. They searched for the parcel for 10 minutes and reported that it was not in stock yet. But they agreed to send by courier 31 for free until 12. at 11:40, I write a message in the comments of the telegram channel that I do not understand how to contact and clarify where the order is. At 11:55 I got a call and agreed on delivery via Yandex Go. Everything arrived in time. Total: unclear statuses, incorrect information in the LC, ambiguous information in the LC of the mobile application (does not match), there are no notifications about the promotion. I don't know, maybe it's a coincidence, but I reminded you 3 times, 3 times the movement started right away, which is not cool. But they brought everything in one piece, tried not to delay, did not argue, did not conflict. In general, it is rather convenient to use the service. It is easy to pay, including the fee.
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Level 2 Local Expert
August 11
The website says that as soon as the ordered product passes customs clearance, then within 3 days it will be possible to pick it up from the point, but a week has passed, and the goods have not been delivered to their point, I do not advise using
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Level 2 Local Expert
June 24
The delivery lasted for 3 months, I spent a lot of time and nerves to contact the support service. I couldn't get through on the phone, I was talking by email. Very unprofessional employees.
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Level 3 Local Expert
February 23
I used the services of this company for the first time. Two weeks ago, I sent a sound amplifier worth ~ $2500 to California. Today, my friend accepted the delivery and called back about the receipt. As it turned out, the package of the parcel left much to be desired (to put it mildly). The amplifier was simply wrapped in bubble wrap, which is clearly not enough for a 20kg load, taking into account its "aggressive" movements. As a result, my friend had to order new components for $ 140, and this is only the visual component of the breakdown. Now we have to wait for them and hope that everything will be all right. I wouldn't write a negative review if it weren't for one "but". When making the delivery, I asked a question about the packaging. I was assured that it is included in the price and I have nothing to worry about. I would rather pay extra for an adequate package, thereby not setting up a friend. Thank you for your attention.
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Level 8 Local Expert
May 20
They work disgustingly in Georgia. Support does not actually work: there is no response by phone or email. They also do not respond in the live chat, either they close the applications themselves, or they do not respond for one or two hours and the chat closes itself. We lost quite a lot of orders in Greece. Courier delivery of orders was massively disrupted in April 2024. Delivery to the Delivo pick-up points works very poorly
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Level 3 Local Expert
April 8
I ordered Legion Go via the "buy for me" function from the official Lenovo website. everything came in one piece, exactly the model that I indicated. I did not have to go to customs for customs clearance, I paid for everything through the website of the carrier company. I would especially like to highlight the support service, who politely answered all my not-so-smart questions about their service in Russian. I will recommend it to everyone :)
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Level 2 Local Expert
November 6
The support service works well, they always respond quickly and find a solution to the situation. Special thanks to Shushanna Babayan.
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Level 7 Local Expert
February 29
An interesting place, all the staff tell you where you need to go, I received my parcel without any problems) I recommend it as a transport company, I have been actively using it for more than a year
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Level 3 Local Expert
November 26, 2023
do not order any services from this company . the attitude towards people is disgusting , there is no support service , if there are problems , no one will help you , I ordered parcel delivery waited more than six months when it was delivered , I waited for the first parcel for more than half a year , the second was not fully delivered and still cannot give an answer where the rest is . the third time I ordered delivery , I went for the third month , nothing is known where the parcel is and what 's with it . all that can help you is promises that the issue will be resolved soon .
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Level 5 Local Expert
January 12
I have ordered through them many times already - there were no problems. Unless there were severe delays in November/December 2022. Queues can be long at the main office, but oversized parcels are delivered separately with almost no waiting time. I also sent the parcel to the states - it was packed well, it arrived safely.
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Level 3 Local Expert
May 17, 2023
I had the "pleasure" of using Onex services. Of course, I expected that there might be problems, but I honestly did not expect that there would be problems at EVERY stage of delivery. I used the "Buy For Me" service. At first, Onex refused to make a purchase from the store listed in the list of stores they work with. Then the shipment from the warehouse was delayed for a week, explaining the lack of flights. I will never believe that there are no flights from Dubai to Armenia during the week. Then the delivery itself was delayed. Then the goods hung at customs for 2 weeks, and I had to get them out of there on my own, and neither Onex nor customs could explain why my personal presence was needed. By the way, as soon as I received a notification that I had to go to customs myself, Onex charged me for the delivery, and marked the goods as "Delivered". I didn't want to take the purchase away from customs on my own - it was big and heavy, but Onex said that it didn't matter, as soon as all the documents were in order, they would bring them to the office themselves, and I could pick them up from there - and so it turned out, but when I came for the parcel, I was surprised to find that I am expected to pay for the delivery - the same one that they charged me a few days ago. After 20 minutes of finding out, the money was still found, and I still took the purchase. But as a dry result - a lot of time spent (all together it took a month and a half), and nerves. It is impossible to reach the operators, but to their credit, the "callback" request is answered within an hour. The mail has been answered for several days. This was my first experience with Onex, and it will also be my last.
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Level 3 Local Expert
April 25
A complex, expensive and heavy machine was delivered from the USA to Yerevan. We have coped with a difficult situation. They contacted me, kept me informed about the delivery and answered my questions. Everything is fine!
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Level 5 Local Expert
November 21, 2023
I will describe my experience - I have ordered many times - no problems. One of the last orders for $ 800 - I paid the customs duty directly in the application - I didn't go anywhere, it's very convenient. Of the minuses - of course, the price of services
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Level 2 Local Expert
December 22, 2023
The delivery dates of parcels are not accurately estimated. Deliveries are regularly late. In December 2023, for some reason, the service with deliveries to lockers was canceled. I had to go to the central office on Koryuna Street after work, wait in line to receive my parcel. A frivolous attitude to their duties.
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Level 3 Local Expert
December 11, 2023
The service is terrible. I've been trying to reach them for 4 days now. There are zero answers. I write to the mail, they don't answer. I've already asked for a call back how many times-it's all gone by. My package has been in their warehouse for 5 days, but still does not appear in the application. The sending attitude. My last order with this company.
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Level 4 Local Expert
July 24, 2023
They shame their country They steal parcels in their warehouses, do not want to figure it out, require proof from the buyer himself that the parcel has reached their warehouse, it is complete nonsense Support operators are just at zero level, don't expect help from them, and a quick response too, they take off ticks about how good their company is (It will soon be a month since the parcel was not found, they managed to blame everyone for this except their company, of course)
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Level 5 Local Expert
July 18, 2023
I don't understand why there is so much negativity here. Everything went great for me. The people who work are friendly, they helped, they suggested everything. The service itself focused on delivery in 2-3 weeks, and it was delivered in 10 days.
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Level 7 Local Expert
February 13
I put 5 check-in in advance because everything is explained in detail. We are always ready to help. And this is already a good indicator.
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Level 5 Local Expert
February 18, 2023
Yes, unfortunately, I confirm the reviews regarding the theft of things. I ordered clothes three times, two orders did not arrive in full. Moreover, it is obvious that this is not the fault of the store, but the fault of the Onex warehouse and its thieves. From the online store to the Onex warehouse, the parcel weighs 1.2 kg, and from the Onex warehouse to Armenia it already weighs 0.8 kg. Meanwhile, happy Onex employees are walking around in the clothes you bought. I will even attach photos to those reading this review: the order number is one, and the weight has dropped after the forward.
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Level 5 Local Expert
January 14, 2023
The delivery time is much longer than announced. They are trying in every possible way to transfer their gaps in work to other organizations (I ordered from an online store in the USA to a delivery point in the USA, it was clear from the track number that the parcel was delivered on time to the proper place. They did not accept the parcel for more than 10 days, referring to the fact that the courier service of the online store did not deliver. After 2 weeks, they found it in their warehouse). 3 arrivals for the fact that they were delivered at all, and most importantly intact.
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Level 7 Local Expert
December 3, 2023
Everything is bad, at first they tortured me with breakfast for 3 weeks, but in the end it turned out that they lost the parcel from America, I am completely disappointed, I will not contact them anymore.
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Level 10 Local Expert
January 28, 2023
In any case, do not order. I took an expensive tripod from Amazon, an opened parcel arrived, there was a piece of wood inside, no support, they said to write to Amazon, although it is clear that 99% of them sent everything correctly and pulled out the tripod somewhere along the way. They sent it to Amazon, of course. I lost $300 and a lot of nerves. Before that, several orders went well, so I thought that everything was okay, if you order small things, then it's probably okay.
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Level 4 Local Expert
July 18, 2023
You should not order through this company. I gave them a chance three times. We returned the order to the seller once for three months, losing it several times in the process. Twice referring to the requirement of customs, they said that they could not deliver the order themselves, since customs requires my personal presence. As a result, when they came to the customs office, they stated that there was no such requirement and they simply had an overload and there would have been an issue, but with a delay. In fact, the company simply often refuses to perform its part of the services, for which the client pays and forces them to deal with issues with customs and going to cargo themselves. As a result, minus 3-4 hours of personal time spent going to customs, the hassle of communicating with incompetent employees, who can often misinform you / not respond / not know the status of your order or where it is and further down the list. If you still decide to order through this company, for those ordering from China, a warning that onex does not write anywhere in order not to lose customers, according to them, "... Customs clearance is not carried out by onex. In the case of orders from China, it is impossible to even try to pick up an order from customs, because customs does not believe the screenshots of Chinese sites." This answer will be given even if your order is less than the amount at which you need to legally clear the order.
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Level 4 Local Expert
June 21
Everything is very fast and automated
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Level 6 Local Expert
April 3, 2023
They lost an SSD drive for $ 80 , they switch the arrows to Amazon and the USPS, allegedly from March 24 to April 2, they did not deliver the order by prime, when asked to send a recording from surveillance cameras at the exact time of arrival , support refuses, voices memorized phrases, zero help if you like risk, you can try to order, maybe they will deliver
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Level 4 Local Expert
August 23
You can not count on the specified delivery time.
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Level 5 Local Expert
February 5, 2023
To be honest, the delivery is normal, most of all I'm afraid that they didn't throw it on time, they didn't kick it, and most importantly, they didn't open the seals, and so if it is delivered with a delay, then this is not critical... The main thing is that the goods arrive safely.
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Level 9 Local Expert
December 16, 2023
There are always queues , it 's a long wait . Recently I stood for a whole hour and a half . I will no longer order through this carrier.
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Level 2 Local Expert
June 18
All orders count more than in reality
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Level 5 Local Expert
August 21, 2023
I already have over 300 successfully delivered orders. Sometimes you need to go for customs clearance, but there's nothing you can do about it, it doesn't depend on the company.
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Level 5 Local Expert
April 5, 2023
Everything was delivered OK, in perfect condition, it was packed in an additional box. The product cost $ 25 plus delivery of 6 thousand drams. It was delivered on time, which I did not expect
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Level 2 Local Expert
September 3, 2023
The service is good, I am very satisfied. I receive orders on time, and also the direction is new, from Greece it's generally 5+
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