I bought tickets for myself and the children to Cholpan Ata. I wrote the address where I need to get to. The operator replied very quickly that there were places and they needed to pay urgently and very quickly. She asked where we needed to go, but indicated a completely different stop on the ticket, very far from the specified address. On the morning of the trip, I asked to change the landing point. She said it was impossible to do that. When asked why she indicated this particular stop, she said that they were not Yandex maps here and it was not their responsibility to look at where the nearest stop was. I warned you that I would write a review saying that the service is terrible. If you answered, please write. I really do not recommend this company.

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Юлия К.

Level 4 Local Expert

I got seasick on the bus. They promised that the seating would be free. We arrived in advance to take seats in the front, which are less seasick. At the same time, it turned out on the spot that the places were determined in advance. I couldn't change places with anyone on the bus. I got seasick. The trip is ruined.

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Марина С.

Level 4 Local Expert

As it turned out later, the company sells tours from other companies with its own margin, so there is no point in buying tours from them. Moreover, the attitude towards customers is terrible (they completely lose interest after payment), and the purchased tours do not match their description on the website. We bought two one–day tours from them in August 2023 - to Kapchagai and to Monakhovo Gorge. In the description of the tour to Kapchagai, a vacation at a campsite with an equipped beach and a cafe was announced. As a result, they were brought for the whole day to an abandoned beach with old uncomfortable sun beds and dirty water in the reservoir. There was no camp site or infrastructure nearby. We called the travel agency. They did not accept any claims, and they did not even talk about any compensation for violating the terms of the contract. We wanted to cancel the second tour we bought, but we refused to return the money for it. The tour to Monakhovo Gorge also did not match his description. The travel time and the total travel time turned out to be different in general. Instead of the rest announced in the second half of the trip, there is another 3-hour hike with an uphill climb. I do not recommend this company. It is better to buy tours from those who organize them directly.

See original · Русский

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