Passazhirskie mezhdugorodnye perevozki
131 reviews
July 27
Extremely unpleasant and outrageous! We ordered a minibus in the Atlas application Minsk-Uzda AC 4493-5 at 14.50. We agreed with the driver Vitaly Rudko by phone +375297005597 that he would pick us up at the Institute of Culture (we called twice). They were waiting at the appointed place. Standing at the bus stop, we saw that the minibus did not even slow down, just sped past. We called the driver to find out why he didn't stop. He replied that he had left and had not seen us! After calling the Atlas operator, we were redirected several times to other numbers. As a result, the issue was not resolved, and we were not provided with an alternative. The operator was rude, interrupted, spoke in raised tones and eventually hung up the phone. I consider this attitude unacceptable.
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2
November 1
Grodno- Ostrovets trip. October 13, 2024. G.N. a/m 0002, white Volkswagen.
I read reviews and there are cases when the driver did not even wait for a passenger for a minute or two. And on my flight, with departure at 17-10, a minibus was served only at 17-11. The driver got lost somewhere. People were sitting down for another ten minutes. So they can be late - it's not forbidden. It was cold, water was draining through the windows, and they asked us to at least warm up the cabin. I didn't deign to stop at the gas station to drop people off. But the most important thing is how he drove!!! There are no restrictions, the speed is frenzied, there are no stops on turns in front of the stop sign, flying into oncoming traffic, all holes, bumps, speed bumps flew at the speed of a stinking wind. And as a result: he left very late, but arrived 40 minutes earlier. And why now, after the rise in price, was the landing removed from the "Cookery"? We pay more, but the quality of service is getting worse.
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1
October 24
Minsk - Kaunas tickets were purchased on 07.11. The purchase was made on 09.10. Funds were debited, payment confirmation was sent to the email address.
24.10 I discovered on my own that the tickets were not booked. And at the same time, it is already impossible to buy these tickets.
At the moment, we have to buy tickets from another carrier and there is a risk that I will not be able to catch the plane, since only tickets to Vilnius remain, and the flight will take place from Kaunas
No comments or questions were provided during the call :
- for what reason were the purchased tickets "cancelled"?
- for what reason were we not informed in advance that our tickets were "cancelled"
Also, I was not connected to the supervisor/senior operator at my request.
They did not offer alternative ways to solve the situation, as I clearly indicated that I needed to leave on these dates and in this particular direction.
As a result, there is a possibility of losing money (purchased plane tickets)
You should have a clear understanding that at the moment when your vacation is disrupted because of the Atlas, no one will help you, and no one will provide any comments and compensation
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2
August 8
I have been using Atlas for several years, I am very satisfied with their service, both by operators and drivers, you can always call to clarify what needs to be clarified! The only thing I didn't like was that at the final stop on Budyonny Street, the territory is very dirty, our Grodno is clean, and there the garbage cans are overflowing, guests come and I think it's unpleasant for them to see it.
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1
May 7
There are no complaints about the drivers.
But there are questions about the Atlas itself!
When booking the Grodno -Bialystok route through Brest, it is not indicated that these carriers do not have PERMISSION.
It follows from all this that upon arrival at the border, a REGULAR bus (so all passengers think that it is a regular bus) becomes REGISTERED and stands in line for a very long time. Since 3 scheduled flights are launched, and then 1 registered one.
When contacting ATLAS and explaining the situation, they also do not understand why passengers are outraged!
They refused to return the money! After all, the bus is going, but they are absolutely not interested in how it goes and in what conditions the passengers are, the main thing is that they received the money and everything is fine.
It's a pity that you can't put minus 10 stars.
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3
1
December 25, 2023
I went to my family for Christmas at 6 a.m. on the route Minsk Mogilev. I booked a minibus in advance through the website. At 5:50 I arrived at the planned meeting place, where there was no minibus. After talking with the operator, it turned out that it was necessary to call them and confirm the order after registration on the site (they do not call themselves, or at least not always), otherwise the reservation is automatically canceled. When registering on the website, this is indicated in a muddy wording in gray font: "The operator CAN call to confirm the order." Or maybe not to call, figure it out for yourself)))) Among other things, call center operators are not able to work with objections, and in principle are not interested in customer loyalty and the reputation of their company.
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3
1
October 12, 2023
A nervous, rude and inadequate driver!!!
We went by the Grodno- Minsk route 19.30 - 22.30 10.10.2023. Minibus driver +37525**42311 from the very beginning of the trip, he talked boorishly, and after that he showed his inadequacy at all. It started with the fact that when boarding, I paid 50 rubles for the fare for two, and asked for a minute to wait for the guy who was already approaching, the driver said that he would not wait a minute. When the guy came, it was necessary to pay 4 rubles extra and this driver stood with the door open and waited until he was paid the full amount, and only then abruptly jerked from his seat. The same story was repeated with the girl from whom he was waiting for 2 rubles before full payment. But that's okay.
At the gas station stop, we went to the store and bought a potable yogurt. We drank yogurt in the car, and someone else drank coffee while we were standing. This driver came and demanded the girl to throw out a cup of coffee, and we had to throw out bottles of yogurt otherwise he, this driver, would not go anywhere. According to him, 90% of people drink coffee like this and then throw cups around the salon. That his car is not a dining room. We tell him that we will clean up everything after ourselves, and there will be no garbage. And he demands to throw it in the trash right now. It all started to turn into a raised tone and even a shout from his side. As a result, we put bottles of yogurt in a backpack, the girl went and threw out a cup and he, this driver, got behind the wheel dissatisfied. We thought some kind of inadequate, just to drive normally and sat quietly. I've never written reviews, well, here it's so outraged. I've never met such people, how many minibuses I've traveled. A "unique" experience.
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7
2
January 2
For the first time I decided to use the services of this carrier. How our service is lame. Guys, I'm paying money, I'm not asking you to lick me, but to treat me with respect is a priori. Okay, the operator doesn't respond in a friendly way, sometimes, but the driver does... Departure at 14.50, I run with a heavy bag at 14.46, the driver calls, I pick it up, he drops it. This goes on a couple of times. I'm already running up to the car, it was at 14.48. The driver tells me that they're waiting only for me and that I'm a liar, that I can't dial. Attention: departure at 14.50. I'm not late. Oh Gods, I decided to score and go home in a good mood. At the end of the trip, I get out of the car and ask the driver to hand me a bag from the trunk. The driver looks at one point and is silent. I'm asking again. So it goes on again. Then he starts yelling at me to come out, to close the door so that others won't be cold. He runs to the trunk and teaches me, the girl and the client how to open the trunk and serve himself, so that he, you see, does not freeze and does not catch a cold because of people like me.
Dear driver, I want to remind you that you chose this profession yourself and your duties include putting the bag and giving it back + treat customers respectfully, because we pay you money. If people annoy you, then change your job, otherwise you will earn yourself a neurosis.
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5
2
November 19, 2023
If you want to stay without money and travel, then this service is for you. I paid with a card for a minibus, I had to leave at 8:50. The driver called in two minutes, I told him that I would be there within 5 minutes, but the driver said that he had to leave at exactly 50 minutes, I logged into the app at 8:49 and wanted to cancel the trip, but the button was gray. I called the driver again and was on the spot already at 8:51, but he had already left and said he would cancel himself and the money would be refunded. But the money was not returned, the next day I asked when the money would be returned, but they told me that the driver canceled at 8:54 and the money would not be returned. Conclusion: do not pay with a card, the money will not be refunded to you, carefully read the terms of the refund, everyone may have force majeure situations, but in this case they will not wait for you if you paid for the trip and the money will not be returned. If you are late for the train, then at least some part of the money is returned to you, and here they won't even tell you sorry. PS. I drove back on the same service, arrived half an hour earlier, think for yourself, they go according to the schedule, only when it is profitable for them. Scammers of pure water.
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3
1
February 16
In general, everything is fine, clean beads,polite drivers! But earlier on early flights there was a collection by area, now you have to spend money on taxis as well.And at the same time, the price is growing and growing (
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1
August 19
Purchase tickets in the Warsaw-Grodno direction with caution. The bus may be cancelled at the last moment... They don't stop at cotton wool either. I do not recommend it
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1
November 12, 2023
Hello, chief Atlas, today I handed over a bag of groceries and with a large amount of money,to be more specific $ 100,my daughter needs tuition, the driver said during the transfer, write down my phone number, I wrote it down,said it would be in Grodno at 19:15 on Weekday,then immediately leaves for Minsk,the daughter waited for about an hour on Budyonny,then I called the driver and asked at 19:23 where he was , he said at the bus station in Grodno,I'm shocked, I tell him you said you'd be on Budyonny at 19:15, he says no, I told you at 19:00, and at 19:15 I'm leaving for Minsk) I ask you to wait at the train station, my daughter will drive up now, he says no, you will pick me up in Novogrudok, I started yelling, I was shocked, I'm calling the traffic police, he told him on...wow, as a result, his daughter caught up with him at the traffic police on the way out of Grodno!!!! homil man!I called the Alass operator, the operator Inna said that the driver of bus 6653-5 in Grodno was supposed to be at 19:20, and the departure to Minsk at 19:30 from Grodno!I was so shocked by the rudeness of this man, took the money for delivery and behaved like this!
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3
December 7, 2023
I am very disappointed with the company. I booked a flight 10 days in advance. I received a message that the flight was canceled. At the same time, they did not even specify which flight. (I had reservations for other dates too) . And they did not even offer alternative flights, as it is written in the company's services. As a result, there are no flights on this date. Although there is still a week ahead. When I called to investigate, I was told to call the City Executive Committee. This is their order. Did I book a flight at the City Executive Committee? I'm not interested in this at all. I have been using the services of this company for more than 5 years. With this attitude, you will lose all customers.
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3
1
December 24, 2023
You can't leave Minsk on December 29, and you can't go back on the 2nd. I monitored the tickets for 2 weeks, but they never appeared. The window "0 tickets for all flights" just appeared. On the call, I tried to book for the 2nd day. The wooden girl monotonously repeated that they had not yet opened the reservation on the 2nd. I started monitoring it every couple of hours. As a result, the entry "0 tickets" has now appeared again. They said on the call that there were no tickets. Are you kidding me? Either the reservation is not open, or there are no tickets anymore.
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2
1
February 20
Today I was driving along the Mogilev-Minsk route, in a blue Volkswagen, not only was the driver late, but he also started moving while my suitcase was being put in the trunk, as a result, my 73-year-old grandmother had to run after the minibus, wave to him and shout to stop. How are such drivers allowed to work at all, who don't even look in the side mirrors.
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3
October 10, 2023
I was driving 07.10 from Minsk to Bobruisk. The minibus was 15 minutes late. Well, God be with her. The human factor. One car is listed on the website, in fact completely different. No one gave me a ticket, but they gave me a magnet.
The weather was wet. On the way, it turned out that the driver's janitor was not working. He was constantly on the road calling all his friends and telling them about it. Visibility is so-so, and there is still no janitor and a driver without a headset. Moreover, he was still going to the next round.
Already almost approaching Bobruisk, the driver began to drive at a crazy speed. At some point, they overtook on the oncoming lane and almost crashed into a car in front of them. To my remark about the speed limit and the rules of the road, the driver replied that he was late, and no one knows the rules better than him here. But what about the responsibility for the lives of passengers? Or is the company aimed only at making money?
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5
September 23, 2023
Единственный перевозчик, у кого комфортный салон, но есть ряд нюансов:
1. Гоп стоп водители (не все) и такая же музыка всю поездку.
2. В салоне душно, нет кондиционера, люк не открывают (в жаркий день тяжело ехать).
В остальном все ок, пока что нареканий нет. Всегда вовремя приезжал водитель, доезжали из пункта А в Б в пределах заданного времени 👍🏻
1
2
November 2, 2023
Extremely unreliable service, drivers are rude, the operator does not answer calls, it is not unusual for this service to cancel the trip the night before or postpone it for how many hours 02.11.23 on flight 15 10 Minsk Mogilev, the driver did not deign to appear at all and after a 20-minute wait, an SMS was received that the trip was canceled and it was the DAY BEFORE a big weekend when all the other tickets are sold out, so if you want your plans to go to waste plus you get the most wonderful experience of communicating with these drivers, then this service is for you
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3
March 14
I pre-ordered tickets through the app, but upon boarding it turned out that there were no seats. Some of the tickets for the flight were sold through the ticket offices of the bus station, and it turned out that 3 passengers were left without seats, although the order was made through the app for everyone. How can I plan my trip?
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3
November 8, 2023
I used the services of this carrier for the first time, I was very satisfied. I especially liked the possibility of online ordering through a mobile application and feedback from the driver before departure. I recommend. By the way, the driver turned out to be cultured and tactful.
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1
1
July 26, 2023
Заказывали маршрутку с дворца спорта. Минск-Видзы. Приехали на остановку с запасом во времени 20 минут. Прождали 1.5 часа, маршрутки нет. Звонили водителю, водитель не берет трубку телефона, оператору позвонили, сказали, что забрали всех. Двоих человек не забрали. В итоге маршрут только один в день. На следующий день мест нет. Наш вопрос не решили, в итоге пришлось добираться своим путём. Сервис ужасный, не советую!
4
August 16, 2023
Ехал вчера туда и обратно: выбора не было. Увидел все - езда через две сплошные, езда под кирпич, разговоры по телефону на скорости 140, разговоры что сама маршрутка сломана и что то нужно делать, говорят что забирают из разных мест, а потом оказывается, что водителю пофиг и место одно, остановки водитель делать не хочет. Билеты после оплаты не выдают. Интересно куда смотрят проверяющие ? Таку фирму не посоветуешь да де врагу!
5
October 15
Everything is always very decent. On international flights.
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1
June 16, 2023
Заказывала на сегодня маршрутку ,прождала 30 минут никто мне так и не позвонил пока сама этого не сделала . Как заказываешь в выходные дни так тебе 100раз позвонят и спросят едите или нет ,потому что теряете свои деньги . Почему такое отношение к пассажирам? Мне было удобно ехать до Тринити а что мне предложили едет до автовокзала . Значит вы должны были вызвать другую маршрутку чтоб ехала и забирала пассажиров до нужно места что заказывают люди .
3
December 13, 2023
Cozy minibuses, there are sockets for charging the phone, wifi. It is also worth noting the courtesy of the drivers and comfortable driving
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1
1
July 24, 2023
Ехала из Гродно в Минск. Чисто, аккуратно. Водитель спокойный, со всеми говорит без надрыва, но все, что нужно услышали и поняли. Спасибо. Молодцы
4
2
February 3, 2023
Добрый день!
Добрый он скорее у вас, нежели у меня. Пишу жалобу
Заказала 02.03.2023 маршрутку с Орши в Витебск. На сайте сразу было написано, что адрес посадки - остановка улица Строителей, но ниже прикреплена карта, на которой указан совсем другой адрес. Поэтому на следующий день, в 13:27 я позвонила диспетчеру с надеждой уточнить адрес. Изначально было понятно, что девушка совершенно не заинтересована в вопросах, которые я задаю. Но в любом случае она четко дала понять, что адрес с карты - верный. Я четко уточнила адрес (дом + рядом расположеный колледж) и она подтвердила, что верно. В итоге заранее приехав на улицу Мира 39Б и ждала. Когда прошло 10 минут после того, как меня должны были забрать, я начала звонить опять в диспетчерскую (хотя странно, что мне не набрал водитель, ведь свои контакты я оставляла). В диспетчерской мне сказали подождать, пока они сами позвонят водителю. В итоге и этот водитель, и другой (которые выезжал немного позже) оповестили меня, что забирать меня с неправильного места не будут. Так я, простояв примерно 40 минут на холоде, не уехала на маршрутке в Витебск. Новую маршрутку мне не нашли, но обещали следующую поездку сделать за счет фирмы (но захочу ли я поехать с ними с таким обслуживанием?)
Из-за такой халатности работников я не успела на важную для меня встречу в Витебске, из-за которой у меня точно возникнут большие проблемы.
Абсолютно недовольна.
1
1
June 15, 2023
Добрый день. Покупали билеты на рейсовую маршрутку. А в итоге перед границей пересадили в туристический автобус. С 3.00 15.06.23 стоим на границе. Сейчас 13.00, а мы еще даже не заехали на мост. Нас объезжают рейсовые автобусы и маршрутки. Нигде на сайте не написано, что маршрутка или автобус будут туристические. Отвратительный сервис.
3
2
November 8, 2022
Ужасный перевозчик. За день до поездки звонит водитель и уточняет, что будет ждать пассажира на автовокзале и называет номер перрона. В день поездки оказывается водитель ждет пассажира по адресу в билете. Звонит на мобильный грубит и хамит, нагло врет, что он не называл такой адрес, хотя со слухом, памятью и мозгами у меня все в порядке. Естественно пассажира там нет и быть не может. В итоге с нервами пассажир уезжает с другим перевозчиком и слава Господу успевает на самолет. Машина мерседес-бенс, спринтер белый, номер 8471, последние цифры мобильного 2828. Эта ситуация вызвала просто шок. Это у вас такой сервес??? Такая забота о пассажирах, которые платят за билет не малые деньги?? Куда смотрит руководство фирмы?? Или руководству все равно, кто у него работает?? Очень надеюсь, что этому горе-водителю хотя бы станет стыдно и он начнет ответсвение относится к своим непосредственным трудовым обязанастям и будут попадаться на жизненном пути такие же безответственные и бессовестные как он сам. Если вы хотите во время успеть по своим делам, обойдите этого водителя стороной, а лучше этого перевозчика. Деньги берут, а качество оказываемой услуги хромает на обе ноги. Ни кому вас не порекомендую и в следующий раз воспользуемся услугами другого перевозчика, дабы сохранить свою нервную систему.
1
1
November 4, 2023
Not a mandatory company. I ordered a ticket to Bobruisk for 8.30 on the day of the week on 4.11.2023. 4.11 wrote at 6.30 about the cancellation of the flight. Is this what companies that value their image do
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3
May 14, 2023
Не понимаю, зачем расписание, если маршрутка едет, когда захочет водитель. Время отправления 18:00, по телефону попросил за 10 минут до отправления быть, а сам уехал без 15 минут. В 18:03 его догнали за 15 километров, при этом звонили и просили подождать два раза, на что получили ответ, что у него "расписание", наверное своё.
6
May 22, 2023
Вокзал, обслуживание , на достойном уровне. Хотя непонятно почему туалетная комната стоит дороже чем в столице. А бизнес класс вагонов Минск-Гродно, это отдельная история. Спросил шахматы а в ответ получил удивление проводниц , зачем в очень скором поезде играть в шахматы, смотрите на поля и луга.
January 5, 2023
04.01.23 было заказано 2билета на 08.1.23 из Витебска в минск.утром 05.01.23 поступил звонок с просьбой подтвердить бронь билетов. Через несколько часов снова поступил звонок. На этот раз разговор состоялся с жалким подобием человека. Кто и и когда допустил ошибку не ясно. Однако , прямые словесные оскорбления недопустимы. Возможно в данной организации данное поведение является нормой. Не рекомендую связываться с этой конторой тем у кого есть хоть малейшее представление о пассажирских перевозках.
1
1
August 7, 2023
Отличный перевозчик !!!с пунктуальностью немного прихрамывают .Но это не главное водители спокойные уверенные приятно ехать .
October 29, 2022
Ехал вчера по маршруту Белосток Минск семьей. Информация маршруте указано не правдивая, нигде не написано что время маршрута без учёта прохода пограничного перехода. На сайте заявлено что автобус должен приехать в 01:20 реально он приехал в пол шестого утра. А кроме этого в автобусе распивали пассажиры алкоголь, ругались матом, курили, а водитель автобуса не обращал на это никакого внимания до сих пор пока я сам не начал Делать замечание.А также никаких билетов на проезд нам не выдали, просто забрали деньги наличные и положи в карман. Ужасная поездка, Сам больше не поеду и никому не советую.
2
2
June 19
Great, I liked everything
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May 28
Never make an advance payment, you will not get a refund for this
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2
October 6, 2023
The minibus was canceled 30 minutes before departure , there was a visa application to another city . I have heard that this happens repeatedly. I do not recommend using their "Service".
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2
February 25, 2023
Спасибо за помощь Атласу вчера пятница с Минска выехать трудно прислали для людей большой автобус, но есть маленькое но пусть механики перед выездом проверяют состояние и резину, много аварий стало. Страшно отпускать жену и детей одних.
1
1
August 26, 2022
В плане водителей, все очень хорошие. Особенно водитель , который ездит 8. 50 из Ивацевич и в 12.20 из Пинска. Вежлив, приветливый, всегда подскажет и поможет . Заказываем через приложение, и никогда не было проблем.
3
December 10, 2022
Чистый, уютный вокзал. Хороший подъезд и на парковке много места. Приветливый персонал, большое количество обслуживающей инфраструктуры.
1
September 28
Excellent service. Keep it up.
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October 9, 2022
Хороший сервис междугородных перевозок. Не стоит даже думать, чтобы ехать на своей. Как правило, бусы не старые, в хорошем пассажирском исполнении.
Достаточно быстро, однако напрягает, что 10-минутный пит-стоп может растянуться на 15-20.
Удобно, что заказать билеты можно в приложении. И отменить, если планы поменялись.
3
June 5, 2023
Классный вокзал по архитектуре и замыслу, но хотелось бы по больше пассажиров этому вокзалу и придать интерес этому вокзалу, скучный!
July 13, 2022
Оборзевшие, нулевые в плане работы с клиентом операторы, позволяющие себе бросать трубки, скидывать, ставить в блок и не заканчивая и не дослушав клиента. Вас тут не обслуживают, тут клиентов считаю за животных и если на уровне даже недооператоров такое позволительно, то что будет происходить оказывая саму услугу. Желаю этой компании либо крупней реструктуризации, либо просто уйдите из рынка. Оператор Анастасия, вы самый ужасный, некомпетентный, необразованный оператор, которого я когда либо слушал и разговаривал.
9
1
August 6, 2023
Задержался на минуту, прибыл в 11:26, отправление было в 11:25. Менеджер позвонил, предупредил, что уже выхожу из метро. Вышел - авто нет. Водитель сам отменил заказ и уехал.
2
June 20, 2023
Фееричные водители у Атласа, прямо нету слов цензурных. Маршутка Минск-Вильнюс, водитель ухитрился не заметить на остановке человека с большим черным чемоданом.
2
January 24, 2023
Всё в порядке, чисто,красиво,из окон не дует, в вагоне тепло. Наши поезда самые поездатые поезда в мире👍
1
January 31, 2023
Вокзал очень красивый. Кафешки очень дорогие. Есть круглосуточный обменный пунк валют. Есть даже ресторан.
1
July 11, 2023
Пунктуальность и плавность движения вот главное кредо. Пассажиры : очень милые из всех пассажиров.
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