I absolutely do not recommend this company! I contacted your salon, as it is conveniently located near work, and the reviews on Instagram inspired confidence. But, alas, the final experience turned out to be extremely disappointing. The right shoe was cleaned much worse than the left one. The staff explained this by saying that it is "mold that cannot be removed." However, I removed it myself with ordinary wet wipes. It was not mold, but the most common dirt that they did not want to clean up. The question arises: is it a mold that appears immediately after cleaning, or an attempt to cover up the shortcomings of the quality of work? After my appeal, I was informed that the shoes were cleaned for free, although this is supposedly a paid procedure. I'm sorry, but what should I pay for if errors requiring correction arose due to negligence at the first stage? Instead of acknowledging the shortcomings, employees try to make the client look guilty. Is this normal for your company? Why should I, as a customer who pays for a service, have to justify my justified claims? It is especially unpleasant that after such a situation, I was also reproached with the fact that the cleaning was free, hinting at my "ingratitude". The staff themselves suggested this as a solution, and, by the way, I paid the full cost of the service, as agreed. It's not about money, it's about your attitude towards customers. If the shoes were cleaned efficiently the first time, no "bonus" services would be required. I really hope that you will reconsider the approach to the quality of work and communication with customers.

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Юля Р

Level 4 Local Expert

They cleaned something, but only something. I rented 2 pairs: leather ballet flats and ECCO leather sneakers. As a result: * Ballet flats were cleaned poorly: the insoles on the inside were not cleaned very well and the rest of the inside was poorly cleaned. The feeling that they cleaned with an insole inside and only a comma. At the same time, there were stains on the pendulum, which I myself then cleaned with a brush at home in a minute. P.S. note that in the photo of the ballet flats "after" I have already cleaned the remnants of dirt on the pendulum I've been wearing sneakers for 3.5 years now and I didn't expect any miracle to happen, I just wanted them to try to knock the dirt out of the seams, folds and inner surface of the shoes as much as possible. As a result, they gave me shoes all in white streaks. I said that I did not like it, because 1) I did not ask to paint shoes, but it looks as if they were painted, 2) it was done insanely sloppily, as if a sloppy painter immediately began to paint the walls without leveling the surface. To which the receptionist began to say that the paint had dissolved in the shoes and they had not painted anything. But then the questions (if you believe that the paint has flowed): 1) Why did nothing flow when I cleaned myself with all the tools before? 2) How caustic is the chemistry used that corrodes the paint? 3) Why didn't any paint flow on the ballet flats? After all, the shoes are from the same manufacturer and were bought with a difference of 6 months 4) If the paint really flowed, why did they leave streaks on the sole, and not remove them? Doesn't that count as dirt? 5) If the paint has flowed, then why have the deep scuffs disappeared? After all, the scuffs could not have been painted over with a solution of paint that had flowed from the skin. And on the sneakers that I was given, these scuffs only became lighter 6) If the paint has flowed, then why are there white streaks on the silver lace rings that they did not remove themselves? What is this cleaning quality? Interesting fact: I effortlessly scraped the paint off the rings with my fingernail 7) If the paint was flowing and the whole skin was shedding, then why are there white spots on the inside of the shoes, on the side of the lace rings, where the skin is the same as it was, when the remaining piece of leather has not changed color? 8) If the paint was flowing, then why were the streaks not washed away, but left so that they even dried up and if you crumple the shoe a little, you can see the cracks? 9) If the paint was flowing, then why are the sneakers in white streaks, and not gray, because the true color of the sneakers is milky gray?)) In general, as you understand, I never believed that the paint was leaking. I asked all these questions to the administrator while she was convincing me that it was the paint that was leaking. When asked about the sole, she said: Did you want the yellow sole returned to you? To which I said that I just had to clean it, since I know that the sole darkens from old age (read from dirt, sunlight + loses smoothness, which violates dirt-repellent properties). As a result, I was offered to re-clean, I decided to agree. Let's see what happens in 7 days. Then I will complete the review.

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