After visiting your establishment, we came across a wonderful service! I would like to say a special thank you to Anna, Oleg and Pavel.
Many thanks to Anna for the high-quality service and friendly communication. Thanks to Oleg the bartender for very tasty drinks and high-quality service. The employee Pavel is most grateful for the excellent service, sensitivity, kindness and attentive attitude.
I ask all the above-mentioned employees to write out a bonus in the maximum amount. thank you very much!
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1
Artem S.
Level 4 Local Expert
April 13
The place is generally good, a large selection of beer, delicious snacks, etc. BUT! A cockroach was found on the counter where the beer taps are located. After telling the staff this news, I did not see even a shadow of surprise on my face. Of course, the cockroach was promptly removed, but the routine of the staff is frustrating.
P.S. The situation with the cockroach arose at the very beginning of the evening. But the unpleasant surprises didn't end there.: 1) A very long time of serving dishes - 2 salads and 2 tartars waited about 40 minutes. You can make a discount on a busy Saturday evening, but you can also take this into account and withdraw additional staff on Friday and Saturday.
2) A piece of paper was found in the salad. How he got there is a separate question for the kitchen.
3) A very long serving of cold cuts. If you can make a discount on tartare and salads: they are not the most popular dishes in such an institution, then the time for serving meat (about 30 minutes) was frankly frustrating.
4) The toilets are terribly dirty. To be honest, the lack of paper towels and soap leads to very sad thoughts about this institution.
Bottom line: all these problems combined were very frustrating. I used to be a frequent visitor to this pub and didn't notice any of the above. Therefore, at the moment I strongly recommend not to visit.