The best shawarma I know!!! Juicy, lots of toppings, lots of meat and always everything is fresh! Excellent prices and staff. Walking distance from the metro. I recommend it to everyone!!!
See original · Русский
1
1
Марина Кузнецова
Level 3 Local Expert
August 10
Cheating is not good. And deceiving visitors with children is doubly bad.
Please contact the management of the point: if you value the reputation of your institution, then please review the video recording for 08/10/2024 from 18.28 to 18.45, and evaluate the actions of your staff.
If there is no video recording, then briefly about what happened. 08/10/2024 on Kamennaya Gorka, an order was made for 2 servings of classic shawarma for 7.90 rubles (medium size), with a request not to add vegetables to one of them. Payment for the order in the amount of 15.80 rubles was made, check No. 436413. While waiting in line, we were in the room all the time, we saw the manufacturing process. When the order was announced to us, I asked the cashier if she was sure that our order was fulfilled (because it was clear that the shawarma without vegetables was NOT cooked). The cashier replied confidently, "Yes." I insisted that she check with the employee. She turned to him, and he hesitated, and then replied that he would redo it. At the same time, there was not even a hint of an apology from any of them. After waiting in line once more, I watched the re-cooking. The employee took only 1 pita bread (more is supposed to be in a serving for 7.90) and put the amount of meat as it is put in a small portion, while not using the scales. I reminded the EMC that we ordered a medium size, not a small one. To this, he replied that the difference between small and medium is only in the amount of vegetables (!). It is quite obvious that the employee made a small shawarma and decided not to admit his mistake. Hoping for the reputation of your establishment, I asked the cashier: "Answer honestly, are you really giving us an order for 7.90 now?" And she answered without batting an eye: "Honestly," and turned to the employee; "Did you do it at 7.90?". Your employee replied: "Yes, I weighed it" (although he DID NOT WEIGH THE MEAT AND DID NOT INCREASE THE AMOUNT OF PITA BREAD).
Let the overpaid money and the deception of your employees remain on your conscience, and honest buyers will be aware of the situation at your point.
See original · Русский
2
15
sasaf
Level 6 Local Expert
August 11
Very tasty shawarma. I often eat there. Kind staff, Quick execution of orders, A large menu. Compared to competitors, the prices here are reasonable. I like everything)