Poliklinika № 18
326 reviews
April 11
The standard of the cliché of the state institutions of the post-Soviet space. Most of the staff is an embittered boor, but these are small things, we are used to this. The worst thing is the coupon system. Firstly, it is simply unrealistic to take them. And if you have taken it, then pray that they will accept it in time or at all) If a doctor is sick, for example, no one will even call to report it. But the most fun thing was today: I took a ticket to the doctor at 13:43, sat and waited for her for 20 minutes, but the reception desk said that DOCTORS TURNED OUT TO BE ON FRIDAYS UNTIL 13:30. It is very interesting, that is, the ticket was given for a time when there is no doctor. The place is disgusting, the staff is even worse. Zero surprise when I see that another young specialist has run away from here, flashing his heels.
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3
April 21
The organization of work is terrible, there is no system at all. You come on sick leave, the reception informs you that you do not need to take a ticket, go first-come, first-served to the "N" office. You come, they accept strictly according to coupons. Once the wait lasted 3 hours. There was a case when it was not possible to get to the doctor at all. Despite the fact that neighboring therapists' offices may be empty, and a whole corridor of people are sitting in one office. A fairy tale!
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1
May 12
I apply extremely rarely, only for an extract. Once I decided to apply here by registration. And that was hopefully the last time. The service has remained the same as it was 30 years ago. And the competence of individual doctors leaves much to be desired. Thank God there's insurance. And you won't have to come here anytime soon.
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1
March 14
I've never visited a worse clinic. It is impossible to take a ticket, even if they are on the ticket.Bye, they don't give them to the registry. You need to call in the morning, it's hard to get through, there are no coupons at 7.20. You will not be able to make an appointment at a convenient time in advance.
There's only one person on shift at the department! the therapist sees one patient for 40-50 minutes. It's just awful.
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4
April 23
Hell in the flesh :) but there are also good specialists. The good ones survive, the bad ones as a result of HELL, Incompetence, Incompetence of 70% of the staff. "If you have a suspected heart attack, you will be asked to jump and squat and everything will go away by itself :) " Well, what kind of leadership is that, as they say ...😁
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3
1
March 7
I agree with everything that was written below.
Taking a ticket is a separate problem, I've encountered rudeness more than once (it doesn't apply to all employees, but still).
In two years, nothing has changed in terms of maintenance.
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4
1
August 20, 2024
I come here periodically.There were no problems with visiting a neurologist, an optometrist, an ENT, a surgeon. I'm signing up via talon.by .I'm trying to get to young doctors.I went through physiotherapy, cardiogram, tests-I liked everything.It is clear on time, the attitude towards patients is polite, the staff is professional.
Doctors (or their assistants) who own a computer finally appeared in the pre-medical office))
A visit to the examination room left a terrible impression.Rudeness and inspection were in the worst traditions of the "scoop".Now I go to the gynecologist at a paid MC.
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5
7
January 29
The card window works terribly)))) There are a lot of medical workers, but they follow each other without knowing anything. I don't understand why retired women work, they do everything every day at a snail's pace.
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4
1
August 12, 2024
Excellent clinic, responsive and professional doctors.
Faced with a blood donation situation.I was always afraid of this procedure. But thanks to the professionalism and support of the medical staff, everything went fine.
Thank them very much. You are real professionals in your field.
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1
6
December 11, 2024
I want to express my gratitude to the employee of the help desk, I do not know the girl's name, the surname is Davidovich. For kindness and a sensitive heart! Thank you for your hard work!
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1
December 23, 2024
I do not advise you to go to the doctors after 16.00))) the mood is spoiled thanks to the young ladies at the reception) the situation is that I went to the doctor on a coupon, ordering a coupon is a separate topic, I will describe it below. The doctor said that because of the bad tests, it is necessary to go to the therapist, there are no questions, I go down to the registry, Madame answers me that there are no doctors, only tomorrow my doctor is working, you can go to the red zone there they can help you. I went there, and the sign says in black and white the treatment of patients with fever and respiratory infections. (even though the woman at the reception knew where I was going)))I'm going back to the registry office, unfortunately it turned out to be at the wrong time, the young lady was discussing her family problems, I even had to attract attention to myself....Even though she's sitting right in front of the door... I'm asking how do I get to the doctor that another doctor referred me to? To which I get an answer so that I call in the morning and then they will give me a ticket . To which I ask, if I can't reach you, how do I get to the doctor? And then I heard in response: listen, you don't have to ask me questions "if !" I work in other clinics and also call if I need to! We have four phones, two of them are mobile, so you can't get through!?
So in the morning when I called about the doctor's ticket) ( my situation is, say, an emergency, so I had to call them)I was on the phone for 40 minutes, and I was in line for 5))) it's a pity that the staff can't control themselves with the usual question) there are no questions for doctors, they always helped, but the registry allows itself too much) give them a day off, let them solve their family problems, and do not take it out on people. There is no desire to call and contact them , it is better to learn it yourself and order coupons through a buy ticket)
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5
3
April 18
The work is abominably organized, there are queues of people, it is impossible to get to an appointment due to urgent need, everything is with coupons, swearing, it is difficult to get through, sometimes incompetent doctors.
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2
1
February 27
Even that 's a stretch ! It 's a whole war of the worlds to take a ticket to the doctor , then there are no coupons , then there are no doctors , then call in the morning for coupons , but even being second in line (which is very rare) you constantly hear the phrase there are no coupons! Despite the fact that you check online and they are there, but when trying to sign up, please contact the registry ! Half of the doctors are not competent , they generally want to keep quiet about the receptionists , and they are more interested in eternal insults when talking about other people 's work . There are literally a couple of doctors , God willing they will stay ! In the end, I want to say that I wish the clinic growth, or a change of leadership! But if you suddenly manage to snatch the ticket, you should know that you will sit in line for another 2-3 hours and no one cares about your ticket!
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2
1
March 11
The clinic serves the whole of Serebryanka. It has long needed a repair. But it is impossible to close such an important infrastructure facility even for a month.
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1
March 5
There are always long queues, I come without even sitting in line.
Lost my honey.the card
Couldn't find it for about a year
I had to go to the old clinic to get my discharge
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3
1
December 7, 2023
A large polyclinic, spacious enough, but poverty is everywhere and in everything.
Elevators require urgent repairs, do you think it's safer to go on foot?
There are still not enough specialized specialists: there is no endocrinologist at all, there is also virtually no infectious disease specialist.
There is a huge queue for examinations. The level of technologies used is extremely low - probably the level of software products used and staff training affects.
Some functions are duplicated, which only adds red tape and unnerves patients.
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11
2
August 22, 2024
Repairs are underway. Specialists and modern equipment can come with repairs.The clinic has a pathetic appearance.Of course, it all depends on the funding, but my God, how long can you wait for both CT and physiotherapy procedures.And I've been waiting for an ultrasound for more than six months.
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1
2
July 19, 2024
a true mockery, if you need a gynecologist (even for a routine check-up), it's easier to hang yourself or go to a paid one, because even if you call and order a ticket at 7:00!(coupon day in and day out), you are in line at number 2, the defendant will torment you for 10 minutes, and then he will throw you to number 14, and that's it, coupons ty ty, I tried to order for several days
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7
December 21, 2024
Hormones for contraception are prescribed without prior examination. Should it be like this, can you tell me?
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1
1
July 14, 2024
I ordered a ticket, sat for 15 minutes, the office is closed, there is no doctor. I called to ask how it was, I hung on the phone for another 10 minutes. They sent me to another office, where they told me to go order a card... As a result, I got to the doctor 40 minutes after the scheduled time on the ticket... I didn't want anything anymore...
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4
September 18, 2024
I don't have time to memorize the names of my therapists. They change with accuracy up to several months. Something is wrong in this clinic. It feels like the management of this clinic is not interested in anything
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6
May 8, 2024
This is not a medical center- remember that.
An ordinary , state polyclinic! The doctors are normal and adequate.
Especially gynecologists are great!
Yes, there are long queues, but people create them themselves. Without coupons / just ask / me to the nurse and so on.
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11
3
July 13, 2024
The guy who sits in the zone for patients with fever (he has a bad sense of humor), so that's a doctor from God!!!!
There is parking, but it is small.
Four stars, just because of this doctor.. And so, the usual Soviet polyclinic..
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3
February 3, 2024
A doctor was called to the house. The doctor came all smoky, the stench was unbearable. They asked me to put on shoe covers or take off my shoes, or stand in the hallway, since there is an infant at home and crawling on the floor. She refused. She says she shook her legs out in the entrance, everything is clean. As a result, her husband had to put on shoe covers for this princess. The doctor is doubtful, I refused to be examined, because during the time she was walking, they already understood the reason for the poor state of health and bought medicines.
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6
13
February 18
I tried to call, unfortunately. One number is not responding, the cash register is for paid services. And the help desk picked up and hung up
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1
1
November 30, 2023
They called from the polyclinic on 11/30/23. and told me to come about the measles vaccination.what is in the entrance of the Rokossovsky measles 60/1.In the polyclinic.they said there was no infectious disease specialist and sent them to 111 pre-hospital.I sat there for 20 minutes.Until I repeated my request to bring the card.At 111. the indignant male doctor left somewhere.then they sent me to a boorish infectious disease specialist at 220. after receiving a charge of negativity and spending almost an hour in the clinic, I nevertheless checked in with a wonderful girl from the 715 office.which restored my faith in good people.Thanks to her.I would give her 5 stars.but these two are from 111 and 220 .. there are no words
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6
1
May 31, 2024
I do not advise you to come to the scariest place on planet earth. If someone dares, I advise you to take something to self-defense ( grandmothers are too aggressive) . My advice to you is to take a queue 3 hours before the start of the doctor's appointment. Because otherwise you will have little chance of getting to the doctor.
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9
February 25, 2024
A good clinic with all kinds of medical examination options. The doctors are good.
Minus for the old architecture, which makes you sad. And also that some of the doctors are not in the clinic, but are attached to other places (for example, a urologist and a dentist). But otherwise, everything is fine
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5
4
February 20
I did fluorography for a fee, everything is available, the medical staff is polite
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1
April 4, 2024
Well done! Quickly and efficiently.
If you try to get through and it doesn't work, look at more numbers on the website!!!! Usually, one number is given in the directions. And you will be 58th in line. And if you look at the number on the website, you will be the first))
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4
April 12
Qualified specialists.
Services at the level of
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1
November 6, 2022
90% of them are friendly people and excellent specialists . But since it is still a state...and honey...The institution , of course , lacks repairs somewhere . There is no coffee machine or cafe. The toilets smell and there is no paper. On the ground floor, the toilet is such that only a thin and healthy person can turn around. Be vigilant! A high step! Coupons are given with a frequency of 8 minutes ...Accordingly, doctors do not have time and the queue is delayed. Well, of course, and how without "swearing" in queues ...)) And I would like everything to be more carefully thought out for people ....
Surgery on the 5th floor...Probably for those who are ready to fight and go to the end...There is a very elderly doctor in the red zone...Maybe an excellent specialist, but rude...very. Not only are you sick , but you also come out with the feeling that you are ...kakaha...I apologize for my French) The same age / Napoleon ) was received there by a woman ...I am sure that everything can be treated with folk remedies ...But in general , she came out with the same feelings somehow . Well , in general ...from the wardrobe to the doctor, everyone tries to be professional (almost everyone)). Ouch...at the same time, I want to note that the massage surprised me...professionally! Thank you all for helping us to be healthy and happy!
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6
March 12
The worst place possible, treated like pigs, not like people.
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1
January 15, 2024
After visiting this institution, I went to a paid clinic. Although all I needed was a health certificate. If you need to go through something quickly, then this clinic is not your option. You can only spend time and nerves. Long queues, poor attitude of the staff, rudeness towards the patient, etc.
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9
January 7, 2024
Where is it without a polyclinic?..If you plan visits in advance, know the rules and procedures of the visit, and do not take everything that happens to heart, then it is not bad. Although sometimes there were serious claims to professionalism...The impression is twofold in general. I try not to visit this institution.
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4
September 18, 2024
Compared to what it was before, it's not bad. The doctors are new and good, but repairs are very necessary, everything is already very old.
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2
2
February 22, 2024
I would like to note and express my gratitude to Alevtina Viktorovna Tolstik for her professionalism and sensitive attitude towards patients.
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6
3
December 18, 2023
Hell on earth. You can't get to the doctor, the registry is rude. There are no coupons anywhere or to anyone. Cards are constantly being lost. The registry does not know how which doctors really work - they send you to look at the doors of the doctor's office, look at the schedule and then only ask if there are coupons
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11
May 7
The most terrible place. Just 2 hours of wasted time.
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December 10, 2024
You come to the doctor and you tell me I feel bad and the doctor says: that everything is fine with you, then you come home, call an ambulance and they take you to the hospital. Draw your own conclusions.
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1
May 23, 2024
It is not possible to take a ticket.There was a kilometer-long queue at the reception, there was a 20th queue on the phone..30 minutes of waiting, and as soon as I became 1 in line, I was kicked off..It's great just
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5
1
February 5
The clinic is terrible, especially the attitude of the managers towards pregnant women.
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1
1
March 17
Everything is fine, coupons can always be taken.
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1
August 9, 2024
I liked the way the doctors serve (I did not encounter a negative experience), but the atmosphere in the clinic itself kills.
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2
1
July 7, 2024
Our clinic is very short of modern repairs. Then everyone's mood and mood would have improved.
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4
January 25
I got into this clinic. I like everything so far.
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March 31
I am not completely satisfied with the result of the examination.
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July 12, 2024
Return the blood donation from the vein to the 2nd floor. It's in the morning, a crowd of people are going to the 7th floor, and the elevators are dead. The electronic queue does not always work
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4
August 23, 2024
It is impossible to get through, 20 minutes of waiting, as a result, I only heard "polyclinic" and they hung up.
The doctors are good
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3
December 2, 2023
Queues at the reception desk in the morning, as everywhere else, the specialists are good, responsive doctors and nurses, I would like to replace the elevator cabins and places of cosmetic repairs.
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3