I used the system booking.com for a long time. I have made more than 100 hotel bookings through this system. In October 2021, she booked a room at the Welcome Guest House near Nice. The payment was withdrawn by the company booking.com . Arriving at this guest house, we met the drunken owner, who escorted us out the gate. Representatives were told about the situation booking.com with a request to return the amount paid, but alas, the side of an inadequate apartment owner was accepted. And, as they say, I was sent a second time. I will not book any more here in principle, I will choose other portals. This happens, keep in mind if it is prescribed that the money is charged booking.com You are unlikely to get them back, no matter what happens.
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Мария Иванова
Level 9 Local Expert
March 8, 2021
Fraud on this site. They put the alleged owners of the apartments in the database and don't even check! And these scammers turn out to be - they throw people. The site pretends that it has nothing to do with it. The money is not refunded