Just darkness. It takes half an hour to change the currency in the queue. Of the 2 cash registers, only one is working, although both should work properly. Cute smiling girls promise that it's about to happen. But nothing changes. The simplest operation takes a lot of time. We could work better for such commissions. Extremely unhappy.

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Катя

Level 4 Local Expert

The Client's problem is not solved. The bottom line is that I came to get a card at this branch. The work schedule is from 9 to 19. Neither in the SMS sent to me, nor on the website, nor on the bank's signboard, it is indicated that this operation will not be carried out in 15 minutes after closing. Okay, I accept, I've come to close. On the other hand, you work for clients. By making a work schedule from 9 to 19, provided that the department does not work on weekends, you terribly reduce the client's ability to get to you on time. The contact center, which should solve the client's problems, also did not solve the problem in any way. I heard the answer that your appeal has been accepted and will be considered for up to 10 days. As a client, I myself suggested other solutions to this situation. At the moment when the contact center employee replied that it costs 10 rubles to pick up the card at another bank, I was upset. Terrible attitude towards clients, I am dissatisfied with how the client's problems are solved, rather than solved, but unsubscribed

See original · Русский

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