PriorBank

Rating 4.3
580 ratings
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154 reviews

Level 13 Local Expert
December 29, 2023
Very kind and helpful banker works there, who helped me to open my bank account so quickly. Thanks a bunch and my respect 🫡🌹
Level 4 Local Expert
October 8, 2024
The Client's problem is not solved. The bottom line is that I came to get a card at this branch. The work schedule is from 9 to 19. Neither in the SMS sent to me, nor on the website, nor on the bank's signboard, it is indicated that this operation will not be carried out in 15 minutes after closing. Okay, I accept, I've come to close. On the other hand, you work for clients. By making a work schedule from 9 to 19, provided that the department does not work on weekends, you terribly reduce the client's ability to get to you on time. The contact center, which should solve the client's problems, also did not solve the problem in any way. I heard the answer that your appeal has been accepted and will be considered for up to 10 days. As a client, I myself suggested other solutions to this situation. At the moment when the contact center employee replied that it costs 10 rubles to pick up the card at another bank, I was upset. Terrible attitude towards clients, I am dissatisfied with how the client's problems are solved, rather than solved, but unsubscribed
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Level 2 Local Expert
February 28
It's just some kind of nightmare. People are all very slow. Every time you withdraw money from a dollar card, you need to stand in line for 30 minutes so that you can withdraw money from the cashier in a minute. Impossible waiting time.
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Level 17 Local Expert
December 18, 2024
Everything is on the level, the waiting places are excellent, the consultations are sensible and understandable, two ticket offices are not enough!!
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Level 4 Local Expert
April 30, 2024
I would like to express my gratitude to the employee Konstantin Dmitrievich for his professionalism and attentive attitude to clients. Konstantin helped me deal with my financial issues and suggested optimal solutions. He was ready to answer all my questions and provided excellent service. I recommend Konstantin Dmitrievich as a responsible and competent specialist in the field of banking services.
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Level 9 Local Expert
February 11, 2024
After the renovation, the department was transformed, the workload on specialists decreased due to the installation of additional CASH-IN devices, as well as information kiosks, the room became more spacious and cozy. Thank you for the comfort in the department!
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Level 9 Local Expert
August 24, 2024
The most terrible place! Service - they don't know what it is. Commissions for everything are just a horse! The guys are just mowing the loot, and the customers are just cash cows. They surpassed the Russian Savings Bank in terms of "zastiness"! Although I thought that this was not possible. p.s. An excellent institution that even moderates its own opinions and does not miss the "negative" ones.
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Level 4 Local Expert
June 7, 2024
I came to pick up a corporate card that is linked to an individual entrepreneur. The text message says "check the bank's opening hours on the website", lunch is not registered there. I arrived and had to wait for the end of lunch. You need to WARN about this in an SMS or give a specific link to the work of the departments, with the separation of physical / legal entities. I am very unhappy that I was so let down and disoriented. I'm in a hurry, but I have to waste so much time. Employees of the physics department.the departments did not help in any way and did not even know about the lunch at the colleagues.
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Level 11 Local Expert
February 17
I asked the consultant for the euro exchange rate, took a coupon, asked for 50 minutes to find out that the euro was not there and was not at the checkout.... consultant position is conditional here
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Level 12 Local Expert
November 21, 2024
They serve it seems to be fast, but 2 ticket offices are very small, there is always a long queue, you can sit in it for an hour
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Level 7 Local Expert
June 24, 2024
I have been serving here since 2013, the level of service is getting worse every year!! I am served as a legal entity, there is little such that the most expensive bank for legal entities and stand in line for an hour to do the job, it was necessary to urgently put money into a checking account, I did not have time before the session
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Level 8 Local Expert
December 11, 2024
A disgusting bank. They charged 750 rubles of commission for card maintenance and did not even warn about such huge amounts of commission.
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Level 9 Local Expert
March 23, 2024
This is one of the largest and most beautiful branches of Priorbank. You won't recognize it after the repair. At the entrance, they will always tell you which ticket to choose, but once you get to a specialist, they will serve you quickly and efficiently. I often have queues during rush hour, but I think this is offset by the quality of service.
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Level 7 Local Expert
May 30, 2024
Because of the po, I had to switch from alpha to prior, very unfortunately. It is in this department that 1-2 operators work, and even to make a card / account statement you need to wait forever for 30 minutes. At least put a bottle of water on! Well, there are a lot of people and few workers, and so every time- in the afternoon in the evening in the morning
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Level 14 Local Expert
November 18, 2023
When visiting good impressions, there is a girl who will tell you where to click what to choose the right ticket, despite the fact that a lot of people, everything moves quickly and the visit time took less than half an hour, I repeat that there were quite a lot of people, if you only need a cash register, then there were no people there, despite the fact that it was evening)
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Level 4 Local Expert
March 15, 2024
Near the house. I receive a salary using the Priorbank card. Profitable loans. The service is at the highest level. Convenient location. Near the Kuntsevshchyna metro station.
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Level 4 Local Expert
June 12, 2024
I ordered the money, waited a week. I had to take a statement and money. They forgot to make an extract and simply gave out money, offered to put money back into the account to make an extract and wait another week. I asked to call the management, they said they were on vacation. A curtain.
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Level 21 Local Expert
February 14
Queue service is very slow, no matter how I stop by, there is always a queue and it is always cleared up slowly by specialists. I would look at you, dear experts, if you were also served slowly in a retail hypermarket)
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Level 8 Local Expert
April 23, 2024
The quality of service has deteriorated significantly. There is one cash register for the entire bank. You have to wait almost an hour just to deposit money. Why did they adopt the mocking innovations that 100 dollars cannot be deposited through an ATM? The bank is closed on Saturday. It used to be much better
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Level 14 Local Expert
June 25, 2024
It's just a nightmare. There are a lot of people. Very long queues !!!! It's just awful. 2 currency exchange desks. I've been sitting for 30 minutes to change the currency. Don't come here if you want to save your nerves. It's a nightmare
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Level 11 Local Expert
June 17, 2023
Excellent department. Friendly and courteous staff. I went there with my little daughter, and she found something to do there. A whole corner for children. The table is decorated, in general, everything that children love.
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Level 5 Local Expert
June 17, 2024
The branch is small, but there are enough convenient waiting areas for customers. The consultant is always on site.
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Level 2 Local Expert
June 20, 2024
I applied to make a card ! They said it would be in the mailbox within 5 working days. as a result, I spent 2 hours in the bank in vain to find out that there was no application at all !
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Level 9 Local Expert
June 26, 2024
Information kiosks sometimes don't work. But the most important disadvantage is the huge queues at the checkout for performing basic procedures. At the same time, there is one cash register.
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Level 6 Local Expert
February 11, 2024
They closed the branch next to the mainland, now they have to travel here. Thursday is 12 o'clock, one cash register is open and a full hall of physics people + a legal entity, I waited for half an hour until the queue reached the cash register.
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Level 7 Local Expert
November 26, 2023
I have only positive impressions, I always got that there are not many queues. Quickly solved the issues. There are nice guys at the entrance, they also often help
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Level 12 Local Expert
October 15, 2023
My favorite bank remains even after moving to Minsk from Mozyr They try to match the best in all departments and they succeed! Thank you for being there!
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Level 5 Local Expert
January 22, 2024
There were only unpleasant impressions after contacting the bank, namely to the "specialist" Shamai Alina Yurievna. The woman did not want to do her job and sent the client to deal with the issue on her own and was extremely unhappy when she still had to do her own job. She showed it with her whole appearance. She did not want to answer questions and did not talk about possible nuances. It did not work out to get full information on opening cards. I hope the management will find out the reason for this behavior and solve the problem. I sympathize with the clients who will get to this "specialist".
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Level 16 Local Expert
October 21, 2023
Polite and competent guys, always with a smile on their face. And this is not often seen in our time. Good and fast service.
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Level 13 Local Expert
April 14, 2024
A large branch, ATM and information kiosks are available even at night. But there are often long queues.
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Level 5 Local Expert
March 30, 2023
Everything is always on top!!! Excellent cultural attitude towards the client! Previously, there was a problem with ATM, the ATM did not always accept banknotes (apparently it overflowed quickly), now everything is perfect, 5 ⭐️
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Level 14 Local Expert
December 16, 2022
Normal automated maintenance. there is a cash register. The decision to exchange currency and make a payment (transfer) took 5 minutes. You can always find a parking place nearby.
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Level 3 Local Expert
December 30, 2024
Constant queues and technical problems.
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Level 5 Local Expert
July 28, 2024
Very fast service and courteous staff
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Level 17 Local Expert
July 24, 2024
A good bank, an electronic queue, polite staff.
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Level 11 Local Expert
August 15, 2024
It is located on the 2nd floor, so it is inconvenient + there is also an ATM and an information kiosk
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Level 8 Local Expert
June 11, 2024
Incredibly slow service. Waiting for more than an hour to deposit funds into the account.
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Level 13 Local Expert
June 23, 2023
priorbank in its own style, everything through a bank branch, which is not always convenient , came to withdraw money from a virtual card (when it was still possible) and said there was no currency. (May 2023)
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Level 12 Local Expert
March 12, 2023
When making a card, the personal account was not issued, it is also not available in the online account. I had to drive back. Belkart took the card, did not actually use it, and the emblem was almost erased. The advantages are that you always receive SMS messages about any transactions with the card and account.
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Level 6 Local Expert
July 4, 2022
A terrible department on 91 Prytytsky Street. Having applied on 07/24/2022 for an account statement, I sat in line for 1 hour and 50 minutes. During this time, 4 specialists have served 5 clients. At the same time, two specialists sat on their phones for 10 minutes after customer service, sending cute voice messages and smiling! And they were not at all bothered by the fact that people were sitting in line. The solution to my question took 2 minutes, taking into account the withdrawal of money from the account, and almost 2 hours were spent.
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Level 9 Local Expert
February 19, 2023
The prior is generally good. But there are always some nuances with the department. Small ones, of course, but it doesn't always work out perfectly. There are long queues, then repairs.
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Level 13 Local Expert
November 23, 2022
The question is not about the branch, but about the bank as a whole. In order to change the phone number, you need to go to the department. I can't make it to your closing time at 19, you don't work on weekends. How to solve the problem? How do I pay and receive the code?
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Level 3 Local Expert
April 18, 2024
One ticket office is open, two people in the queue wait 40 minutes. Working speed 👎
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Level 13 Local Expert
July 19, 2024
Everything is fast, the bank's pleasant staff
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Level 8 Local Expert
November 14, 2022
Friendly service. The staff is on top: efficiently, professionally, as quickly as possible.
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Level 4 Local Expert
December 14, 2021
A terrible electronic queue. Why put letters in a queue if the ticket offices serve several letters, but you stand and find yourself in a cash register where people were served before you, who came later, but they had a different letter...I'm sorry, but after work it's not very nice to sit for 50 minutes and see the person who came after you go through the window, which then you find yourself in. One person was served without a number at all, as the number hung after one person and remained hanging, but another person came in. I thought a normal bank, but the queue at the clinic is more fairly organized. Three stars only because the operator suggested everything and was polite.
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Level 3 Local Expert
March 20, 2024
Employees work very slowly. More than an hour in the queue and the issue has not been resolved.
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Level 8 Local Expert
March 26, 2023
Long waiting time when visiting a consultant. You can get to the exchange office quickly. But there is an opportunity to make an appointment.
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Level 7 Local Expert
November 4, 2021
Thank you so much for your help in obtaining a pension card. The employee found out that we brought a grandmother (87 years old), quickly figured out the situation and organized the service as soon as possible. The card was issued quickly, and most importantly, there is no need to visit the department again. Thank you very much!!!
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Level 10 Local Expert
May 24, 2023
Incredible queues! The staff is holding up, but not for very long. A cool bank, but not for people
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