PriorBank
74 reviews
April 22
Disgusting rude service. The opposite of customer orientation. The bank employee's answer to the question about the meaning of the term used by her is "that's what it means! “ instead of explaining the date of the problem and the reasons for the bank's failure to notify the client. And the bank's call center with artificial pseudo-intelligence answers crowns this rotten cake. Allegedly, according to a bank employee, this AI can switch the call to a human with certain simple questions, but no specifics. In my case, he (pseudo-Wikipedia) gave the same answer to the question with one possible cause of the problem several times. And when I explained that nothing like this was displayed in the bank's application, he began to advertise the bank's services. In the next similar situation, I will simply curtail any interaction with this bank.
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1
January 21
The compartment was conveniently made. It's spacious. Queue by numbers. There are cash desks and ATMs nearby. The staff is polite and always tries to help.
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September 28, 2024
An excellent bank, I have been using cards for more than 5 years. If you have any questions, I always contact technical support, Telegram, they answer immediately, just.. But when changing the number (to receive SMS), I had to visit a bank branch... To change the phone number to another one, I had to sit in the bank for 1.5 hours. The speed of customer service leaves much to be desired, during this time a queue of 15 people formed, many left immediately. + I would like to mention the employees who are consultants - none of them are consultants. Everyone can walk back and forth around the hall, but to help those who do not know how to use an infokiosk, pay for something "I do not know", "wait, I will clarify now". Why hire such employees?!
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2
February 9
If you are with children, click on the "priority service" coupon, the first consultant did not prompt, but then, seeing us, the manager came up and suggested that it was better to choose another coupon.
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April 7
The bank's work leaves much to be desired, constant disruptions, the revenue reception terminal often does not work, software updates occur during business hours when payments are required, the staff writes off all issues as failures and does absolutely nothing!!!
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August 28, 2024
Just come and die in line. For the third time in 2.5 years in this department, it is always more than an hour. This time I came the day before yesterday, there was a queue of three people, one operator who works, stood in line and waited for 01:10. Life is too short to use the services of Priorbank. When most of the world's banks are already online and do not have offices, Vitebsk has to live life in a queue.
I came to receive the card and when it was my turn, I refused it and closed all accounts.
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5
October 17, 2024
We looked in the afternoon at Thu, there is an electronic queue, we spent 29 minutes in it (that is, almost half an hour, Karl ...). We needed to clarify the issue of the legal entity, only one "window" works for it. As a result, it turned out that the conditions are not very favorable, let's go to another bank.
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September 30, 2024
I closed my account and card by appointment, because I was from another city. Despite the decent queue, as soon as I took the ticket, my turn fell out after 10 seconds and everything was done in literally 5 minutes. It's just a pity that the account will be automatically closed only after 3 months, otherwise everything is OK.
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December 14, 2024
20 years in this bank, but now what happened , why are there such queues? I will be signing up ahead of time …
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March 19, 2024
Excellent department. But the most important thing is the people who work with you! If it weren't for Tatiana's employee, this bank would have 30 percent fewer customers in Vitebsk. I highly recommend it. At the moment, the most adequate bank.
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February 18, 2024
Convenient location. There are good courses.
Minus - sometimes only one cash register works when there is already a long queue…
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1
January 16
Friendly staff, excellent specialists.
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1
March 17
Promptly, professionally, I recommend it!
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2
November 2, 2024
After the closure of the fioial, queues for specialists increased on Suvorov. Their level of competence has also dropped. I've been flattered by the Prior for 8 years, but it looks like I'll be able to
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3
October 16, 2024
I came to apply for a loan, we closed two hours earlier!!! Why was this information not entered on the Internet??? Why should I come and kiss the door????
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1
1
April 8, 2024
A lot of people, few staff. The service is slow and boorish. It takes a very long time for money to be credited to the card. It is currently impossible to download the bank's application from android. It is stuffy in the bank's office and it is impossible to stand in line, people are sitting in a pre-fainting state because the service is slow and it takes a very long time to wait.
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3
1
September 9, 2024
The staff is not very good: arrogant aunts work like a blitz-blitz-speed-without-borders. The ticket office generally releases one person per hour.
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August 20, 2024
Everyone is competent, but in order to withdraw money from the account, you need to wait the whole queue, and only 1 employee works in the morning.
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December 8, 2022
A good convenient bank branch, there are no large queues. The assortment is the same as in all banks. The only thing is that it is not always possible to find free places in the parking lot, there are a lot of different objects at this address.
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December 5, 2023
Terrible attitude to customers came with her husband to get a card, only one girl worked, Tatyana Vladimirovna Khodyukova, unlike Evdokimova, who does not know what she does during working hours!!! I ask the management to pay attention!
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2
1
February 11, 2023
An excellent bank, excellent staff who know a lot about their business, explain, prompt, show - this is their element.According to the level of service of legal entities and individuals, the bank can be safely included in the top three.
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1
December 13, 2024
Quickly, carefully and respectfully.
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2
October 14, 2024
If it were possible to leave 0 stars, it would be 0. It takes a colossally long time to serve
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1
February 25
A regular branch with its own + and -
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1
December 16, 2022
My mother is a client of this bank. I asked her to find out the details for the transfer to her card and sent her a screenshot of the form that needs to be filled out. She went, and there one employee printed out a set of some swift's, bic's, etc. clearly more than I needed, gave a piece of paper to my mother and when asked where IBAN, ABA, etc. are here and which SWIFT of the two to specify in which place, she said: they say I gave you everything, figure it out for yourself... as a result, it turned out with another specialist that she had not given all the details and there was no index in the address, for example.
Dear management, what kind of specialists are you sitting there? Where did you get them? Did you have an interview at the bus stop? not only did she not want to seem stupid and therefore frankly "sent" a retired woman, but she also did not provide all the data and a lot of excess. I.e., go figure out this "garbage" and separate the wheat from the chaff.. But it is the attitude that is outraging. You need to somehow overdo yourself and admit that you are stupid, and not take it out on a pensioner and send it.
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2
January 11, 2023
Convenient location, attentive staff, electronic queue. Sometimes the waiting time is long enough, there is little r/m for servicing individuals.
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1
August 23, 2022
Extremely correct work of the staff. We, the customer visitors, are different. Thank you for consulting on your products and working conditions with non-residents!
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2
November 16, 2021
A small cozy office. It works from 9 am. There are always few people. There are both cash desks and consultants. A couple of self-service machines. Electronic queue. There is an ATM on the street nearby. The consultants are polite. They tell and explain everything in detail.
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2
February 22, 2022
Specialists work poorly. I'm in the hospital. A power of attorney has been issued to my sister to receive my card. When she presented it, the power of attorney was allegedly not written that way. They told me to go home and they would call. They called two hours later. Now the sick sister (75 years old) The prisoner of the fascists must go to the bank again. Question: why did the specialist of the department not immediately indicate on the spot that he or she sees the power of attorney for the first time? Then what if there are no more experienced specialists?
After this outrage, upon leaving the hospital, I will switch to another bank and advise all friends and acquaintances to avoid your bank. Viktor Vasilyevich Yankov
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2
September 16, 2024
Very slow service, someone can get in without queuing, they waited for the card for an hour, although there were 3 consultants and there were few people.
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1
December 21, 2023
An ordinary bank doesn't have anything special in it, I've been there a couple of times, the electronic queue is like in other banks
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January 22
The best way to figure out how long Hachiko can wait in line.
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May 30, 2022
A small branch in the Omega mall. Located next to Ikea. It's usually not crowded. As far as I remember, there was an electronic queue.
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July 29, 2022
Very friendly. Everything was done quickly and efficiently. The only drawback is long queues, but it can be seen that this is a given of popularity.
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2
June 27, 2024
I performed 1 operation and did not notice any inconveniences.
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1
October 23, 2024
Permanent queues
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1
February 6, 2023
The best of the branches,fast service, attention and friendliness
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1
December 18, 2022
The waiting time is different, it all depends on the number of people)) In general, everything is fine
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September 8, 2022
The slowest bank that I have ever seen, out of 3 cash registers, God forbid one works, to get a card you need to go through 9 laps of the pda
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5
1
September 3, 2023
The staff is not very friendly
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1
2
July 6, 2023
ATM equipment needs to be upgraded.
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1
August 25, 2022
A good bank with polite and competent staff.
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1
August 1, 2023
Always a very long service
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3
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December 15, 2022
A great bank. Top-class service !
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May 1, 2022
A good impression, even if there is a queue, the staff work quickly
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1
July 24, 2022
Everything is fine. They did their job quickly.
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3
October 19, 2023
How long to wait for your turn
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3
November 13, 2023
It's hot and long to wait.
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January 29, 2022
A small, cozy bank, there are practically no queues... And it pleases...
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1
January 8, 2022
Cozy, professional and clear service.
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