I am sure that this service center does not care deeply about customers. I brought a vacuum cleaner under warranty on 03.11.2024, almost new, which began to smoke. First, they rinsed out the whole brain while they were making out the acceptance, then there is no, then there is no, we still need papers, although a service book with a warranty card was available. With grief in half, they got the necessary papers through the online seller. The seller was very surprised by the service's request for additional documents. 2 weeks have passed, no one has called from the service. 16.11 (two weeks), I call myself, ask, they tell me that they called me the next day. I checked my phone, there were no missed messages, no messages in whatsapp. I come to pick it up, I am required to pay 5000 tenge for diagnostics. To my dissatisfaction, with what fright, the vacuum cleaner is under warranty, diagnostics turns out not to be included in the warranty.
In summary, the desk sucks, there is no staff at all. Make notes about the allegedly performed manipulations.
In short, I told them to their face everything I think about them. And judging by the reviews, I'm not the only one.
See original · Русский
JohnCh
Level 9 Local Expert
October 20, 2024
Incompetent employees, receptionists who just don't spit in the face of customers, grab the equipment by the screen, pinning it down - if the monitor or TV is all with nerves, they took the equipment, diagnosed it for two weeks, returned it back, said - the case is not guaranteed, fix it yourself, then bring it. They scored on the extended warranty, they immediately slip a document of waiver of the warranty. Treating technology like garbage. I do not recommend this "desk", it is anything but a service
See original · Русский
1
Олег Дроздов
Level 7 Local Expert
September 17, 2023
They rubbed their nerves, described the problem from and to with the TV, the brand, etc. they said bring the master to look, he brought it, the next day the master did not say anything new and said that there were no details on it. When I picked it up, the management apparently passes by, "how not? Have you been looking for something there?"they stand mumbling with their eyes, pounding, saying I'll find it myself now in 10 minutes, leave it, we'll do it in the end, the part was found without problems and arrived a week later the TV works fine. The craftsmen may be good, but the attitude towards the client and logistics or the desire to search for details below the baseboard are sitting on the flow.
See original · Русский
1
1
Show business's response
Александр Садовский
Level 2 Local Expert
October 13, 2023
The quality to the customers is no,I gave just a little headphones,just to do,so first they said from 1 to 10 days,then they came and said from 7 to 21 days,it turns out that the whole repair takes a whole month,how can it be,because it's not some big technique,but just headphones???In general, I do not advise contacting this company, as it does not correspond to how they advertise themselves, In short: The attitude towards customers is bad, the quality of work is terrible
See original · Русский
1
1
Show business's response
Artem Chernavskikh
Level 4 Local Expert
December 15, 2024
Many thanks to the service, I handled the huge monitor, the issue was resolved
See original · Русский
Курмет Кайыржанов
Level 2 Local Expert
December 2, 2023
Good service, they know the job perfectly, I recommend it to everyone, the washing machine was done quickly and efficiently 👍
See original · Русский
2
Show business's response
Слава Грушин
Level 2 Local Expert
December 18, 2023
The best service center in Kostanay, everything is done at the highest level and on time.
See original · Русский
2
Show business's response
Людмила Цвелик
Level 2 Local Expert
December 21, 2024
Great thanks
See original · Русский
Ирина Ирина
Level 16 Local Expert
August 14, 2023
They gave the TV away for repair. It was broken and now they are trying to fix it. It's been 2 months, and we're still without a TV
See original · Русский
2
1
Айгуль Бидаулетова
Level 2 Local Expert
December 4, 2023
Well done! Everything has been perfectly repaired! ❤️
See original · Русский
2
Show business's response
Андрей Светличенко
Level 5 Local Expert
April 2, 2024
The guys did well, they subdued the synthesizer
See original · Русский
1
Show business's response
Сергей Кузьминых
Level 5 Local Expert
November 23, 2021
Excellent service, the craftsmen do everything quickly and efficiently, and at reasonable prices.
I recommend this home appliance repair company to everyone.
See original · Русский
3
3
Show business's response
Искандер Минкин
Level 2 Local Expert
November 30, 2023
This is just a great service, they saved my refrigerator
See original · Русский
2
Show business's response
Акбар Хасенгалиев
Level 2 Local Expert
December 3, 2023
They work quickly and clearly well done 👍
See original · Русский
2
Show business's response
Рауан Фазыл
Level 3 Local Expert
January 9, 2024
The problem was solved quickly.
See original · Русский
1
Show business's response
Сергей Седач
Level 4 Local Expert
November 17, 2021
The young guys can't even sing normally, they've ruined a new thing