Pub Lester
Address
Contacts
+7 (988) 293-30-55
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Business hours
Closed until 1:00 PM
Directions
Гимназия № 13
70 m
68 reviews
September 29, 2024
My experience would have been fantastic, had it not been for inappropriate behaviour of the staff.
Chicken strips were tasty, nicely served on a wooden board.
Beer was fresh, delivered on time.
Nice interior too, the place was clean and sofas comfy.
What can spoil your experience?
The staff. I will specify: the administrator and the black-haired waitress who worked in the afternoon on 29th September.
I don't think there is place for arrogance if you are service staff.
I was told upon coming to the pub that they don't take card payments and I need to pay by vtb transfer. OK, no problem, I said.
Had 2 beers and some food (btw, the empty tray stayed at my table until I decided to pay, nobody cleaned it away). First of all, 15% was added to my bill as i later found out - for "service". When i asked the waitress to clarify, she couldnt, she called the administrator. I have seen charges like this before, but not in Russia, and I am well aware that waiters dont get this money. If I want to leave a tip, I want it to be up to me. So I explained this to administrator - okay, thanks, they removed the charge.
I made a payment transfer, attempted to leave the pub. Was stopped by administrator who told me that I haven't paid correctly. I showed the payment confirmation. She said that apparently, I sent the money to a "wrong account", even though the same person owned the account.
Right.
Here is why I am even bothering to write this review.
I don't live in the country. I have just opened a bank account here to make payments easier. I don't know specific details about transfers etc.
Had the staff been more nice and helpful about the payment issue - it would have been grand. But they were not.
I m very unhappy about the way this issue with the payment was handled. Specifically - with the attitude of the administrator(!) and black-haired waitress.
The administrator was so rude that at some point I had to tell her that her attitude was inappropriate. I actually had to ask her to stop talking to me the way she was. That was in response to me simply asking how to fix the payment issue. I told them both that I will sit down and wait for them to let me know how can I resolve the problem (again, the payment was already made).
Guys, I barely write reviews. I own a chain of pubs in a foreign country myself.
I came to a premium pub, and I get that attitude? If this is a premium pub, good service is a Given. Customers are not supposed to deal with harassment from an arrogant administrator. Do something about it.
P.S. I very much appreciate the efforts of the waitress with red-brown hair, she was the only one who really tried to resolve the situation nicely and was very polite.
September 6, 2024
Отличное место для тех, кому совершенно не интересны местная еда и напитки. Импортное пиво, разнообразная кухня по европейским и американским мотивам. Готовят вкусно, выбор пива хороший. Крафта, если что, нет. Ценник выше среднего по Махачкале, в духе столичных пабов. Залы уютные, хорошо работают кондиционеры. В меню есть сигары. 😎
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July 21, 2024
Был здесь много раз, еда очень вкусная, вкуснее закусок к пиву я нигде не видел в моем городе, алкобар тоже разнообразный , обслуживание отличное, цены соответствуют, но один раз я бронировал столик на двоих с другом и нам предоставили столик в углу на одном диване, загроможденая сеткой (мое мнение что таких столиков для гостей быть не должно , я думал что столик на двоих в нормальном виде, а не такое убогое местечко, но я не растерялся и покинул с другом заведение). Из-за данного случая , факт того что отнеслись таким образом к посетителю, то есть у них есть такой «убогий» столик, мне не понравилось поэтому поставлю не 5 , а оценку 4.
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