Qazaq Auyl Eco Hotel
47 reviews
January 7
Great hotel. A comfortable house, warm and with a beautiful panorama. It is not very convenient with breakfast, as it is brought in a box. But it's not too burdensome. Nearby is the Medeu skating rink and the Cimbulac cable car. It's very comfortable for a few days' rest.
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May 21
The worst experience in Kazakhstan!
It's just awful!
We booked a sauna in advance. They said that a full prepayment is needed, as the bathhouse is prepared in 8 hours. We arrived at the appointed time, the sauna is not ready. It was just turned on. They told me to wait an hour, but nothing really changed in an hour. The sauna is also barely warm. There is no service, no one cares. They make it clear at the hotel desk that they won't be dealing with us. Some employee who came to the bathroom said that there was still tea, but in fact there was not even tea. The poster is even without water and turned off, it takes half an hour to warm it. There is no tea at all.
Complete horror.
The price of 50,000 for 2 hours is above average, but there is simply no service!
In an hour and a half, no one solved the problem. We already have to get ready for the airport, so the baths didn't work out. By the way, this is not a sauna, as it was stated, but a sauna. Avoid this horror!
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May 29
I would add a review if the hotel, having taken the money in advance, provided the booked 2 rooms for the May holidays. On April 26, we received messages that the rooms were not ready for the season and the reservation was canceled. The money was later returned. But the places were nowhere to be found, of course, the holidays. I am very upset because the guests flew from another country specifically to Kolsai. It's outrageous and disgusting. Terrible service
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September 9, 2024
And so, let's start with the pros.
The location of the hotel, individual houses and a view from the window.
That's where the advantages end.
Since we have something to compare it with, last year we rested in Tenir, we compare it.
There is practically no service, breakfast and food delivery from the restaurant, by the way, for money (to carry food 100 meters, the restaurant is located on the territory of the hotel. The cost of the service is 5 thousand tenge), it does not count.
We arrived, the young man at the reception gave us room cards, offered to choose tomorrow, but did not warn that we could choose only one position for each, as a result, the young man only with porridge, and I with a croissant, but about breakfast later. Next, saying go to the houses, I'm catching up with you, I'm gone. We found the house ourselves, we also figured out the sauna ourselves, no one explained anything to us, but we should have.
There is a meager mini-bar, 2 bottles of water (1 with gas, the other without) for 2 guests and to drink coffee/tea. I was also upset by the lack of a table, I had to eat on the bedside table.
There is a separate story with the restaurant on site. It's cute, national, but very crowded. The hostess offered to wait about half an hour, but we decided to take the food with us, which turned out to be a failure too: there were no available waiters. That's why we had to contact the hotel staff and their "room service", the service includes ordering food and delivering it to the room, the cost is 5 thousand rubles. We could have kept a couple of tables for hotel guests, since the restaurant and the hotel are located on the same territory.
About breakfast. They brought us one croissant with salmon and avocado, in which the salmon was cut with a laser, so that it was impossible to feel it, and the avocado turned out to be some kind of sauce, rarely smeared on the croissant itself. There were no berries in the porridge with bananas and berries, but there was a fruit salad, the porridge, by the way, was also cold. Breakfast had to be heated in the sauna.
In general, the place is good if you refine it, but I advise you to visit the Tenir. There to you
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August 28, 2024
Very nice rooms and a good location. The rest leaves much to be desired. Like the others, we were able to evaluate the "service"…. The staff here is very inattentive to the guests. To begin with, I was not given my passport at registration. It's good that I checked before I left… And I found out that there was no passport. None of the girls deigned to call and say that they had my passport. It's good that I saw this when I left, and not at the airport. Next, the restaurant. Which should work until 22, and closed at 21:30 ... it's good that after reading the reviews, we took food with us. Breakfast is a sadness. They bring it to you cooled down in some boxes. That's half the trouble. In the evening, when the menu was filled out, I clarified that the porridge should be cooked on water, that no milk should be added. Naturally, the porridge was on milk and the fruits were in yogurt.... I don't even know what to call it, if not a disregard for people. It was also indicated that porridge with berries and a banana. There were no berries or bananas in the porridge. When they decided to make coffee, it turned out that there were no mugs. We waited for the mugs to arrive. As a result, I brought two different mugs, I have not seen this before. Water was left for two 2 bottles of 0.5, one with gas, one without… We don't drink gas, so in fact we had one bottle of water for two. And for tea, and for a "drink".... Well, it's just a shame in a hotel for such a price. Considering that before that we stayed at the Ritz for only $150 more, but it's just heaven and earth… Well, houses with a view of the Parking lot, I attach a photo.... You open the curtains, and you have a parking lot and everyone can see you, because the windows are not darkened.... And as a result, you sit with the windows closed... in a house that is reserved for the sake of the view…
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March 22
Clean, well-groomed, the staff is good, the breakfasts are excellent, hearty and varied, the panoramic view from the window is gorgeous
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April 14
a must-visit, especially the restaurant!
when ordering baths, you should be careful - I can give you non-heated ones, please specify when ordering! otherwise, the best
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February 2, 2024
The rooms are super, everything is new and stylish!!! The views are divine , the service is super !!! There is a problem with breakfast, breakfast in the room. The breakfast is delicious, it 's not convenient to eat in the room, but overall it 's a credit !!!
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January 21, 2024
Nice cool hotel. Far from the city, near the medeo skating rink, cable car. It has its own atmosphere at night. The starry sky. Fresh air. Class. You only need your mood and the food that you need to take care of, there is a restaurant nearby, but it is not cheap enough. And enjoy nature and silence.
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April 10
It's a great place! Good location, near a restaurant, an ice rink, a mountain climb.
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April 2, 2024
It's a little far from the center for five stars. But the hotel itself and the Korean restaurant on its territory are SUPER! A really free transfer to the airport, with early departure, breakfast was given in the box. Thank you for the comfort and care!
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July 23, 2023
Very cozy houses with stunning views! A huge sofa in the living room replaces a full-fledged bed (as an extra place), very high-quality cleaning and attentive staff! Super cuisine in the hotel restaurant! Clean air and coolness even in the July heat!!
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May 31
Beautiful views, cozy and spacious houses, excellent service!
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January 26, 2024
A very authentic place, waiters as guides to the world of gastronomic stories) there is a cot area where you can practically lie down to wait for dishes and relax tired skiers and not only☺️
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February 25, 2024
The most impressive national cuisine, a variety of dishes, professional staff, interior, location - An atmospheric institution.
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May 8, 2024
A nice place, with a great location. It is well suited to take a break from the hustle and bustle of the city. If you're going for a walk, take warm clothes, it's cool in the mountains.
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January 14
Great houses with beautiful views, but expensive
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January 3, 2024
Terrible service at the hotel. The price is high - the work of the staff is at zero. A delicious cold breakfast at 8 a.m. They promised to send cleaning in the morning when we went for a walk, but in fact nothing. 5 thousand tenge for delivery from a local restaurant on the territory of the complex. Thanks for the ruined vacation. They refused to make a refund for the second day at half past one.
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March 14
A cozy eco-friendly hotel. I got high.
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September 28, 2024
The only place that has succeeded in high national cuisine
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May 29
Super place, super location
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March 16
Delicious, cool, super
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May 26, 2024
Beautiful clean places in my city in Almaty. Good, kind people.
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September 27, 2024
Super! A wonderful restaurant with a local flavor!
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May 30, 2024
The air, the atmosphere, the service, the kitchen are all just super!!!👍
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October 28, 2024
Beautiful houses,good service
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January 29, 2024
A great place to relax with comfortable conditions
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January 4, 2024
A very pleasant place! Excellent service! Thanks!
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January 30
A cool place
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June 12, 2023
The service has deteriorated badly.It was better.The staff has become less qualified. The food is good
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May 22, 2023
A very atmospheric restaurant with Gourmet dishes. Absolutely Michelin-starred quality of the dishes.
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April 6
Good. Expensive, but worth the money!
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April 15, 2023
The best place, the service is at the best level, I am very glad that I visited there
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November 8, 2024
Expensive and rich
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May 27
Very atmospheric👍
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November 20, 2023
Nice hotel with a beautiful view
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February 15, 2024
Very nice hotel! I want to live here in the summer!
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July 11, 2023
Great place, food and atmosphere!
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April 15, 2023
The prices are horse, 75 grams of shish kebab is almost 5000, but you're on Medeo🤣
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April 6, 2024
Great place!
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October 18, 2023
A great restaurant!
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March 18, 2023
A mix of Central Asian and European cuisine
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July 4, 2023
Great restaurant
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March 17, 2024
Like it
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April 20, 2023
It's a pity there is no 100% hookah
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January 31, 2024
Very tasty
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October 2, 2023
Super!!!
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