Qazrem
30 reviews
November 20
do not use the services of this obscure organization with people who call themselves engineers! I'm not in your database and my brother left the phone. What kind of video apology? you are so afraid of embarrassing yourself, as if you have a reputation. according to the recording of the conversation, you say that there are no new nand chips and they were installed from another used phone, in response to the claim you write that you installed a new one. ignorance of the law will not release you from responsibility. we will also shoot a video in @astana pokazhet, where everyone who got into your fake office will leave unreadable comments.
they sort out your equipment without your knowledge and use it at their discretion! they ruined an expensive phone, made repairs instead of diagnostics, opened and soldered, changed, got something! Better go to the officials! Never contact us here!!! Ilyas Isabekov is inadequate and incompetent, who allegedly behaves like a fraudster, leads the conversation in the other direction, asks unnecessary questions, lies openly! They are answered with "what is necessary" in a civilized and modern Astana, there should not be such people! and the use of other people's property, and even more so intentional damage, has never turned out well for anyone …
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1
November 20
in response to our pre-trial claim, the cossacks responded by saying that now they allegedly installed a new part, and we went home satisfied. although it is mentioned in the audio recordings that the part is "a donor from a used phone," and there are no new ones. but as it turned out, NAND chips are new and they cost much cheaper than 90,000 tenge. We returned the phone several times, they accepted it again (5 times), thereby confirming that the cause of the problem was on the part of the service. if they had initially refused to take it and said, "it's not our fault," then it would be another matter. you could say, "you already had these problems with your phone before contacting us." they had the maximum time to "diagnose" him and find out in 12 days. but new diagnostic results keep coming)) after I brought the pre-trial claim personally, on the same day I was sent an SMS: "according to the diagnostic results, new problems are not related to replacing the chip, come and pick up the phone." I should have received this SMS clearly not after almost a month and pre-trial proceedings. this attitude already speaks, apparently, about some kind of personal hostility of the performer to the client. (considering recent phone conversations) they still have the iPhone.
Why should we, as outraged customers, dissatisfied with the service, dissatisfied with the constant lies on your part, shoot video apologies and delete comments? where is the customer focus? why can't you provide certificates of completed work, as they say on your official website? why are you still ignoring the facts, and if you answer, then you talk as if we are old acquaintances? do you think that the law of the Republic of Kazakhstan bypasses your organization?
Even if the fair court of the Republic of Kazakhstan turns out to be on the side of the "scammers", I will spend my free time: shooting videos, attracting metropolitan bloggers and local public sites (with references to facts and evidence) to create maximum resonance and involve government agencies to sort out this unpleasant situation. Ignorance of the laws does not exempt you from responsibility!
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2
October 21
Thank you for changing the glass of the tablet display, repairing one laptop, reassembling another and fixing the flash on a rare phone that did not lose its moisture protection after that. I recommend and will recommend you to my friends. The interior is always clean, warm, and the staff is positive :)
For responding to messages in WhatsApp, also by text, and not by voice - you need a monument.
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December 26, 2023
After visiting this service, there were only VERY VERY POSITIVE emotions. I was repairing a laptop and a phone here. Everything is high-quality, fast and most importantly professional. Free diagnostics in which you have fully described what needs to be repaired, the masters are always in touch, if you are looking for quality, then you are in QAZREM
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1
March 4
A good service center. The guys work for quality and prices are also quality-oriented. They give guarantees for their work , but there were no problems after the repair . The masters know their job and they have a very good and friendly team (subscribed to them in all social networks.networks) .
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1
November 11
They brought the iPhone 15 Pro, it rebooted without stopping. The phone is in excellent condition, bought a year ago. On October 18, 2024, I gave it for free diagnostics. According to the master: "you need to check it, figure out what the reason is, leave it for a couple of days and we'll call you back." A week passed, no one called me back, I began to worry, I called myself, to which they replied: "we are waiting for a detail, for further diagnosis, we will contact you soon," but I have not been contacted. On October 30, 12 days later, I called again, to which they said that "they replaced the NAND chip from the donor phone, now the phone is working, the payment will be 90 thousand tenge, if everything suits you, come pick it up." That is, without notification of the problem, they themselves made repairs, replaced it is unclear what parts. As a result, after the alleged "repair", the cameras, FaceID, and flashlight stopped working and began to hang. I came and brought it several times, untied it from iCloud, they flashed it and so on. Until November 2nd. But the phone remained in a faulty condition.
master Ilyas Isabekov said: "that this is some kind of bug, we need to wait for an update." When patience broke down, they began to be indignant, asked to explain what the problem was? He began to say that he had other consultations and phones, allegedly he did not have time, as if we were not clients ourselves. And we don't let them check it properly.Then he began to operate on the fact that the models of these phones are fragile, began to talk about other phones, and as if there was "some kind of glitch" in the phone or the phone was hit.We need to leave it for a couple of days. That is, during the diagnosis, they did not identify such a problem, but only when we began to resent the malfunction of the phone to shift responsibility to us.
I remind you that they had a phone since October 18. And such work and diagnostics take less than a week. Since the phone remained in a faulty condition, we contacted them again and asked them to return the phone to working condition, since we paid for the repair, and it was allegedly done to us without premature notification of the diagnosis. To which the master replied: "we are returning everything as it was, and you come and get the phone." At the moment, they have the phone and they are not doing anything. As it turned out, it wasn't just us who found ourselves in a similar situation. You can read the 2gis reviews. I had to write several statements to the police, we are collecting materials for filing a lawsuit. Also, all correspondence and recordings of conversations and video materials were transferred to the Chamber for Consumer Protection. I strongly recommend not contacting them, so as not to be deceived.
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2
February 21, 2023
The guys from QazRem asked me to leave them a review, and honestly, I'll be happy to do it! Finally, they opened a normal service center - clean, bright, not a closet, does not smell. YES, there are many different services near them, I have already been there everywhere - an average handyman and the quality of service. I liked everything here from the very beginning. I don't know how long ago they opened, but the managers quickly found the reason why my Samsung didn't turn on and while it was being repaired, they told me about the service, services, and offered a good cover. And, well, they pasted protective glass for free - they said the action is now taking place, they glue protection to everyone. In general, it is clean, good, pleasant - everything looks beautiful. I do not know if I will ever go there again, but perhaps this is a great alternative for those who do not want to overpay and get high-quality service, I recommend it.
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2
April 17, 2023
I turned to the guys about the breakdown of the child's phone , they were able to help me , resuscitated him , suggested life hacks .
I am glad that I found this service, I will certainly recommend it to my friends.
Thanks!
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January 31, 2023
The only service in ASTANA that really repairs efficiently and quickly! I was in other services before them, where no one could really explain anything to me, and the mac just lay in one or the other for more than a month! In general, many thanks to Azamat, now other services are not considered by Apple, I recommend it to everyone, do not waste your time on the mountain of repairmen, but immediately come to the QazRem service!
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1
October 23, 2022
I applied for repairs, the guys did it quickly and efficiently, I especially want to express my gratitude to the master Ilyas. At a price a little more expensive than on the market, but after a sad experience it is better to give it here
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1
December 5, 2022
My best recommendations to this service. Reliable guys work here, to whom you can entrust the fate of your gadget. I often turn to them because I share an iPad Pro with a couple of boys. I am a child-loving person. And trouble-free. On this basis, I am a frequent customer of the service. They always save you. I recommend it!
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1
March 16, 2023
I was visiting Astana, I broke my phone, my friends recommended this service, and what a blessing it was that they did everything not just quickly, but also efficiently. Now I'm writing a review from my phone and I'm happy. Thank you very much!
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January 19, 2023
I addressed the problem on iPhone 12. The guys consulted remotely on possible causes of the breakdown. I came to them, and within 1.5 hours the problem with the power controller was solved. Now I will not use bullshit charging))
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January 21, 2023
Just mega specialists. I applied to them with a variety of tasks and always got an excellent result. The price tag corresponds to the quality of the work. I recommend it!
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January 19, 2023
We were able to do what other services could not or called unrealistic prices. Immediately, at the first appeal, they immediately aroused confidence, because they knew what they were dealing with and it was clear in the dialogue that really knowledgeable people were working here.
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1
April 18, 2023
Great job, professionals work here. I was satisfied with the result of the work. I recommend it!
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January 19, 2023
Excellent service, they do it on time! If you have a mac, iPad, iPhone, then definitely to them, the pros of their business)) Everything is to the point, without unnecessary extras. Thanks guys
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January 28, 2023
Super service super service. Azamat is a master of the highest class. I restored my MacBook when even the official repair offices refused it. A real master.
I accidentally filled my MacBook with tea. He didn't turn on or blink anymore.
Result
Everything works 🫶🏻✨👏🏻
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1
March 13, 2023
High-quality service, set up the iPad, picked up the glass and case, I'm happy with everything
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1
April 17, 2023
Excellent service.
Thanks to Master Roman 👋
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June 5, 2023
The guys promptly ordered the battery and changed it.
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November 2, 2022
Excellent craftsmen. The poppy was repaired in a day.
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3
August 9, 2023
Everything was fixed that I wanted.Rahmet
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February 2, 2020
I made my iPhone from them. Competent specialists. Within 20 minutes, the cause was identified and quickly repaired. By the way, I was surprised at the price, I expected to make it more expensive, but it turned out to be not expensive at all. I recommend it!
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1
October 16, 2021
It's a great office. The maintenance of the MacBook was done and the iPhone several times.
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2
1
December 3, 2023
Excellent
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July 4, 2023
The norm
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January 30, 2022
The masters are excellent
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2
March 10, 2019
The masters know their job👍
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3
February 6, 2017
Excellent service, repairs quickly and is not expensive!
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5