I haven't been to the hotel itself. I was in the Periwinkle (the bar under the hotel), the service leaves much to be desired, I ordered a Greek salad with focaccia, in the end they brought the usual cucumbers and tomatoes, ordered a Caesar salad, brought an iceberg seasoned with mayonnaise, the staff looks into the guests' mouths brazenly and it does not bother them. There was a dress code, but more than half of them wore tracksuits. The waiters themselves do not know what they are serving to the guests. And the prices are like in a gourmet restaurant😅 I really hope that they will improve.
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VVV
Level 13 Local Expert
November 12, 2024
We have a difficult trip to Kazakhstan and we have a big group check-in at the Ramada in Turkestan. Our expectations were met 100%. The hotel is excellent, there is absolutely nothing to complain about - clean, cozy, quiet rooms, excellent and varied breakfast. Separately, I would like to mention the responsive and friendly staff and in particular an employee named Maftuna - a very great professional and just a good and friendly person! I definitely recommend this hotel!
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Arman Matayev
Level 10 Local Expert
February 4
The rooms are good. But the breakfast is terrible. If you come down later than the start of breakfast time, there's almost nothing left. The portions are not updated. The service is at zero!!! The administrator generally arrives at 10:00 a.m., none of the staff reacts to outrage. It was only in raised tones that I had to "knock out" a full breakfast for myself! I am very disappointed! I no longer check into this hotel, although I come to Turkestan once a month on a business trip. I do not recommend it!!! It's a big waste of money, nerves and time!
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Евгений Г.
Level 9 Local Expert
October 28, 2024
I always try to write honest reviews so that people know where and what they are going to, since I mostly look through and rely on them when choosing a particular place or institution.
Maybe someone will be helped.
We booked a room at the Ramda Hotel 3 weeks before the check-in date through booking.
The day before, the hotel manager wrote and said that there was a malfunction and overbooking, they would not check us in, and offered another hotel with a -1 rating as an alternative, the reviews are often terrible.
In order not to delay, we actually came from another city, discussed the situation in an extremely unpleasant manner and somehow found a place for us.
In general, the nerves will not return, of course.
Turkestan is a pleasant city, but the service is not ready from the word at all!
Three stars just because I liked the hotel as a whole!
The location is convenient!
On the downside, the curtains do not blackout, at night it shines like a lamp, as well as from a crack under the door.
Partying near the shopping center does not allow you to sleep.
There is no coffee at breakfast in the morning (( as well as in the room.
Of the advantages, convenient location, beautiful area.
Underfloor heating in the bathroom and in the room.
Towels and all accessories are available.
The bed is soft.
Tip, if you book a room at this hotel, call and specify that you will be checked in when you arrive.
In front of many people, they just took it and turned it around that day!
I wish the hotel to improve the service, after all, you do not rent an apartment for daily rent. And I want to be sure, choosing you, that upon arrival I will not be left on the street!
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Гулим Ж.
Level 2 Local Expert
May 4
The most terrible hotel. Room service is a nightmare. The food, or rather the breakfasts, are disgusting, cold, and the choice is meager. The room was provided completely different from the one that was booked. But they couldn't change the full settlement. We paid for three adults and got a room with two beds and a mattress on the floor. Horror. I don't advise anyone to go there. And I'm not going there anymore.
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Юлия К.
Level 4 Local Expert
May 9
The hotel, on solid 4.
Upon check-in, without warning, we were given a room with separate beds - for a minute, my husband and I were there. The breakfasts are good, the menu is meager. Of course, they didn't stay hungry, but they'll review their diet.
We used the hotel to spend the night because we were passing through
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Торехан Ареке
Level 9 Local Expert
January 8
It's a very nice hotel. The girls at the reception are nice, especially Balausa, well done! They'll have to wake you up at the right time and bring you what you need. Polite people! Only the pool is cold, the hammam is too hot, and even very
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Hahaha
Level 7 Local Expert
November 25, 2024
Poisoned at breakfast. The pool is icy in summer, 15 degrees. The rooms facing the inside of the complex are located above the ventilation, which makes noise at night so that the window cannot be opened. Reception is a separate song, brakes, horror.
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Олег Ширяев
Level 17 Local Expert
September 11, 2024
Pleasantly surprised! A very nice and comfortable hotel for a reasonable price! Breakfast, coffee, tea, butters, butter in short, satisfying! The room is clean!
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AXE
Level 6 Local Expert
December 1, 2024
Terrible service. We booked 3 rooms in November, the air conditioner did not work in any of them, the kettles for boiled water did not work in two.
In general, it is clear that there is no care for the hotel
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Ирина Есимова
Level 6 Local Expert
April 9
Beautiful new hotel with sauna and swimming pool. I was only surprised by the incredible height of the mattress.
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Олег К.
Level 14 Local Expert
May 8, 2022
New
Pros: the hotel is beautiful, modern,clean.Parking is free, the breakfasts are delicious, for every taste, with a large selection of products, in a cozy restaurant. A beautiful swimming pool, baths and a gym
Minuses:
The relatively low price for accommodation attracts a lot of redneck customers who come in whole camps, with a bunch of children who run and scream in the corridors half the night.
At breakfast, these "Yazhemat" rake up everything that is on the buffet and take food with them probably to the whole village, the rest either wait, getting annoyed, or take out their anger on the waiters and receptionists.
Raise the price, I think it will fix the situation.
Thank you for the rest, good luck and prosperity to the Ramada!!!
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Леня
Level 5 Local Expert
October 17, 2024
Cool, I stopped by the truck, spent the night for free, bought a very tasty melon. The place is beautiful, everything is new
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nazmutdinov-riman@mail.ru
Level 4 Local Expert
June 20, 2024
A wonderful hotel!
I stopped during a tourist trip to Turkestan!
Clean, cozy, modern hotel, good staff!
Rahmet!🤝
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Дина
Level 2 Local Expert
April 12
Clean, tidy, very polite staff, thanks for the comfort
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Кульпаш Мирманова
Level 6 Local Expert
January 28, 2024
This hotel complex is very beautiful and very cozy, just chic! We all liked it! I was on a business trip last November! I will be glad to visit again! Good luck and prosperity!
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Кашкимбаев Абзал
Level 9 Local Expert
January 26, 2024
Very good. Good service, polite staff, the rooms are clean and cozy, I recommend everyone who will be in Turkestan to stay at this hotel
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Лена Алдибекова
Level 2 Local Expert
March 29
Great hotel.Polite staff. Breakfast buffet.
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Евгений
Level 6 Local Expert
August 11, 2024
I stayed overnight, everything is fine:
room, food, top-level staff! I will definitely come back!
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Аятхан
Level 8 Local Expert
January 12, 2024
I didn't really like the spa and pool, the pool was small, and the water was cold. The visit is not so much worth the money. The service is excellent, the manager explained everything politely and clearly, the waiter also serves well
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Гульжан Ещанова
Level 5 Local Expert
July 24, 2023
Polite staff, breakfast to your taste, fresh vegetables and fruits, clean room, air conditioning, everything you need in the room, clean sheets and bathrobes, disposable personal hygiene products. It was great, actually. Friends went to the pool and praised the saunas
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GRASYANDFINN
Level 14 Local Expert
December 9, 2023
Good afternoon!
I was passing through, drank coffee, rested!
I can say about the appearance, I really liked it, against the background of other establishments!
Well, of course you can feel the scale!
I wish you prosperity!
With respect,
Vasily Chugunov
CEO | Grasy & Finn
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Даулет Сулейменов
Level 9 Local Expert
March 28, 2023
My stay here was extremely unpleasant, so that you understand the price of the room did not match, so that you understand we stayed here as a family and there were only supplies for one person, I believe that if you check into a hotel of this class, conditions should be created there without reminding you of such trifles. Further, the water temperature in the pool is very cold, and the reason for that is the drunk hotel guests who asked to turn off the pool heating, and all visitors with children and older could not enjoy this pool. The scariest thing is that when fully populated, there was no food for breakfast, so that you understand people fought over scrambled eggs. The rooms are very cold, there is no heating in the rooms. I do not advise anyone to stop here at least until the service matches the price. I just heard a lot about the southern service, but this trip said the opposite
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Ольга Ч.
Level 10 Local Expert
May 9, 2023
The hotel is very beautiful, the room was gorgeous, the staff was friendly. I was a little upset by the pool (not very clean) and the sauna (only one worked and the sign indicated that men and women could not visit at the same time, so it was unclear how to implement this). And there was a very poor breakfast, coffee was only Jacobs in bags((
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Абибулла Шамшиев
Level 18 Local Expert
April 25, 2024
Location. Along the highway, closer to the airport. The service is excellent. The building, the design is excellent
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Дамира А.
Level 4 Local Expert
August 28, 2024
Nice clean hotel, good location. Friendly staff
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Тимур Ашимхан
Level 9 Local Expert
October 22, 2023
Everything is fine, the room, the hotel itself, the breakfast assortment is not very good, there is no choice, the porridge is one kind, in Shymkent the level is much steeper
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Арман Канатов
Level 9 Local Expert
July 9, 2023
The hotel is excellent, the location is right in the center and the prices are adequate. There is everything you need nearby. Everything is clean around. I liked it more than Rixos. 👍
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Ангелина Латипова
Level 17 Local Expert
December 6, 2024
Nice hotel. Convenient location
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Данияр Абимулдаев
Level 6 Local Expert
May 9, 2023
The hotel is good. Non-smoking rooms are much larger than those for smokers. There is a swimming pool and a steam room, everything is included in the price. I advise the hotel manager to work on breakfast in the restaurant. It's better to go early for breakfast , because after 08.30 there is practically little left of the goodies
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Роман Сергеев
Level 9 Local Expert
May 18, 2023
A cool hotel at a high level. A pleasant bonus was a visit to the sauna and pool in the basement. The room was arch comfortable and cool. I recommend.
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Жанна Жанна
Level 5 Local Expert
November 11, 2024
There is no variety in breakfast, no word at all, and the bathroom units in the room are not comfortable
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Инкогнито 3714
Level 4 Local Expert
January 10
Everything is fine, I recommend it to everyone.
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Сакен Асабаев
Level 6 Local Expert
September 24, 2023
4 stars because of the breakfast, which is served from 7.00 a.m. If you come later, around 9:00 and even at 8:30, you can stay without breakfast. The assortment leaves much to be desired, but you will not stay hungry. The bathroom is narrow, the sink is small and uncomfortable. Otherwise, everything is fine.
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Екатерина Прохорова
Level 7 Local Expert
October 10, 2024
It was a very beautiful and cozy place, the pool smelled unpleasant. But this did not spoil the overall impression.
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Антон К.
Level 12 Local Expert
May 9, 2023
Does not correspond to the declared level.
Except that it's new, there are no more advantages. In other cities, the Ramada is much better. The breakfast is terrible, there is no noise insulation, the service is at zero! In general, before you move in there, think about it. Maybe it's better to go to Rixos. Although it is not a fact that in Turkestan it will be of the same level as in other cities. But I can't say for sure.
But I will definitely not stop at the Ramada in Turkestan anymore!
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Айгерим Омашева
Level 4 Local Expert
March 14
We were really at the spa, I really liked it
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Darya Agapova
Level 12 Local Expert
May 14
Nice hotel, I liked it.
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Алиев Мурад
Level 7 Local Expert
December 23, 2024
The rooms are cramped but everything is beautiful
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Abror Abduvakhabov
Level 6 Local Expert
March 11, 2024
The problem is with wifi, otherwise everything is fine, the staff is friendly, clean.
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Дмитрий К.
Level 4 Local Expert
June 8, 2022
The hotel is good, the spa is simpler than in Yekaterinburg, there is a small pool, but you can bask in saunas and swim. Breakfast also does not reach the hotel in Ekb, but you will not leave hungry. When the girl left at the reception, they did not do the documents correctly and promised to send scans by e-mail, they did not send them, although I left the company card. He lived from 3 to 5 June 2022. Dmitry Kostarev.
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Айнур Прокурорская
Level 17 Local Expert
November 19, 2023
Nice neighborhood , new town .Everything is beautiful .It can be said not far from Keruen sarai , in one direction to Kozha Akhmet meshiti
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Владимир К.
Level 15 Local Expert
November 28, 2023
Nice hotel. The rooms are spacious, clean and tidy. But the breakfasts are very modest
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Ануар Буранбаев
Level 13 Local Expert
June 22, 2023
And everything seems to be fine, but somehow everything is not finished. The problem happened at night. The air conditioners on the entire second floor failed. In the summer in Turkestan, this is so-so entertainment. Well, the night was cool. An open window saved me.
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Евгений
Level 12 Local Expert
January 12, 2024
A pleasant oasis.
I lowered the rating for the ridiculous joints of the room decoration and the poor quality of service in the restaurant
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Ярослав Трушутин
Level 11 Local Expert
July 23, 2022
In my opinion, this is the best 5-star hotel deservedly, of course, if you have money, go to Rixos of course))). What I liked more was the service at the hotel, all the whims and wishes will be done at the highest level, well done. The kitchen is good, everything is delicious, Vladimir the cook will cook whatever you ask. The rooms are large, clean and cozy, and there is a national style, too, I was pleasantly surprised)
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Мейрамгуль С.
Level 2 Local Expert
December 1, 2024
The day before arrival, the hotel cancelled the reservation
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Сабира Муратовна
Level 4 Local Expert
February 11
Well I was only in the Hall
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Нурка Кад
Level 5 Local Expert
September 14, 2023
Beautiful hotel! It's clear! I didn't like the breakfast one minus. And the rest is fine!