If you want to spend money, get low-quality repairs and wait for a refund for 2 months, then you are here!✅ In mid-March 2024, I contacted this service with a question about replacing the battery with an iPhone 11. The battery was changed, and they said that the percentage of battery wear would change within a week (at the moment, the old one showed the value is 74%). A week passed, the second, the percentages did not change, the battery held everything just as badly, the maximum was enough for 1 hour more. I wrote with this question on Instagram, where I waited for answers for 2-3 days. As a result, I finally got an answer and was told that I needed to come again and completely flash the phone. Because of work, I had very little free time to come back and give the phone for 3 hours. A week later, I got there, they asked me again, the percentages remained the same (74%), and they said that after a couple of days they would change, and the battery would work fine. As you can guess, this did not happen :)) The percentages did not change, the battery still held poorly, they answered me on Instagram for 3-4 days and said that they needed to do full firmware again and, accordingly, bring the phone for several hours. We agreed on a certain date – April 20th, that is, more than a month after the battery was replaced. Before arriving, I decided to clarify the time, to which they reply that they will not have time to do everything today and offered to postpone it to another day, although I specifically postponed all my plans to come and leave the phone for 3 hours. We agreed on April 24, to which they write to me again a few hours before my arrival that they are not succeeding, and offer another day. I'm already tired of this disgusting attitude, tired of constantly rescheduling my plans and adjusting to them, tired of waiting for answers for 3-4 days, tired of walking around with a battery that holds a charge for 4 hours and just asked for a refund. As you can guess, no one returned anything to me just like that) I waited for a refund for another month, they fed me breakfast every time, saying they made / will make a refund tomorrow, or simply did not respond. As a result, I waited for the entire amount only by May 29, and then in parts, at first they did not reset the entire amount to me, and only after another 2 weeks they transferred the balance. As a result: a lot of time spent (on arrivals and waiting for answers to messages), a month and a half with a bad battery (which I eventually replaced in another service, where I was told that the previous battery was not of the best quality, and the time was changed in just 1 hour). I do not recommend this place to anyone, 0/10.

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Show business's response

Татьяна Белевич

Level 2 Local Expert

For a very long time I couldn't find a place where they could solve my problem. And here not only did they take up the repair without any problems, they also provided high-quality advice and did everything on time! I will only address them now) Excellent service, highly recommended!

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Show business's response

Полина В.

Level 3 Local Expert

Poor quality and speed of service, misleading, lack of informing the customer about the progress of repairs - I faced all this as a result of contacting this service center. 08.02.2024 I handed over my mobile phone, before that I contacted them in March 2023, "restoration / replacement of the motherboard" was performed. Until February 15, there was no feedback, I called myself, they told me that they were "waiting for a donor motherboard." She clarified the price: "most likely a small one, as it may be related to previous repairs." As a result, they did not contact me until 22, I initiated a call, called the next day, they told me about the work done, but the device was rebooting, so the wizard will look at the "panic log" and contact me in a couple of hours. We didn't get in touch, and this situation was repeated all the time - a promise to call - ignoring. On March 6, I call again - they tell me that there is no master who is engaged in it now, I will pass on the information, we remember you (no one called me back) On March 12, they promise me that the phone will be ready the day after tomorrow. The next day, after this deadline (again, no one contacted me about readiness or postponement), I write in telegrams, with a direct question about readiness, which the engineer told me about, they answer me "I will pass your question to the engineer, he will contact me within an hour." Yes, two hours have passed, no one has called me back, which I wrote about, then they already called me. It turned out that they were sick, and the 11th series of iPhones was "capricious", and it wasn't about the previous repair, they apologized. I was loyal throughout this period and again asked to be kept informed. It's been two weeks, absolutely right, I haven't received any information. I contacted the consumer protection Society and was recommended to write a claim. I called the service - they retold their repair actions, the device did not work, so then without repair or call me by 19 pm, I will decide. I call at 19 pm, I talk about my phone again, I get an answer that they are waiting for a fee (I experienced a feeling of deja vu, of course, the fee was already in February). Misleading is the softest possible definition of what I heard from this phrase. Because in the morning there was not even a speech about any manipulations on repairs, and I had to find out what would only be done next. All this multi-channel communication in the service center is a separate story - they redirect to someone every time. I clarified what about the deadlines then, the legal adviser of the consumer protection society told me that I could send a claim, they replied that yes, there are deadlines, but for modular repairs, 30 days, and for complex ones they are "longer". As far as they were no longer, it was already March 29, it is obvious that the deadlines have been delayed. I refused to repair it (it should have been done much earlier). I got a negative experience of interacting with this company, I definitely can't recommend contacting it as a result of incorrect attitude towards me as a client, 50 calendar days have passed — the device is also faulty — and even if you don't take this as an indicator of professionalism, the level of customer service shows disinterest in solving issues, which I don't want anyone to face. The final chord of this whole story is that I stipulated that I would come to pick him up on Tuesday, they told me we would prepare. I'm driving across town for lunch to hear that WE HAVEN'T COLLECTED IT YET. Then they brought it themselves, along with the sheets, to sign that I have no complaints about performance and appearance. I advise you to check in detail, because after I found both dust in the cameras and scratches on the screen, which was always in the protective glass, but anyway - the signed act does not deprive me of the right to provide objections. It is significant that when transferring the device, they also did not explain the situation / did not apologize for what happened.

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