Reboot
16 reviews
June 8
If you want to spend money, get low-quality repairs and wait for a refund for 2 months, then you are here!✅
In mid-March 2024, I contacted this service with a question about replacing the battery with an iPhone 11. The battery was changed, and they said that the percentage of battery wear would change within a week (at the moment, the old one showed the value is 74%). A week passed, the second, the percentages did not change, the battery held everything just as badly, the maximum was enough for 1 hour more. I wrote with this question on Instagram, where I waited for answers for 2-3 days. As a result, I finally got an answer and was told that I needed to come again and completely flash the phone. Because of work, I had very little free time to come back and give the phone for 3 hours. A week later, I got there, they asked me again, the percentages remained the same (74%), and they said that after a couple of days they would change, and the battery would work fine. As you can guess, this did not happen :))
The percentages did not change, the battery still held poorly, they answered me on Instagram for 3-4 days and said that they needed to do full firmware again and, accordingly, bring the phone for several hours. We agreed on a certain date – April 20th, that is, more than a month after the battery was replaced. Before arriving, I decided to clarify the time, to which they reply that they will not have time to do everything today and offered to postpone it to another day, although I specifically postponed all my plans to come and leave the phone for 3 hours. We agreed on April 24, to which they write to me again a few hours before my arrival that they are not succeeding, and offer another day. I'm already tired of this disgusting attitude, tired of constantly rescheduling my plans and adjusting to them, tired of waiting for answers for 3-4 days, tired of walking around with a battery that holds a charge for 4 hours and just asked for a refund. As you can guess, no one returned anything to me just like that) I waited for a refund for another month, they fed me breakfast every time, saying they made / will make a refund tomorrow, or simply did not respond. As a result, I waited for the entire amount only by May 29, and then in parts, at first they did not reset the entire amount to me, and only after another 2 weeks they transferred the balance.
As a result: a lot of time spent (on arrivals and waiting for answers to messages), a month and a half with a bad battery (which I eventually replaced in another service, where I was told that the previous battery was not of the best quality, and the time was changed in just 1 hour). I do not recommend this place to anyone, 0/10.
See original · Русский
1
July 14
For a very long time I couldn't find a place where they could solve my problem. And here
not only did they take up the repair without any problems, they also provided high-quality advice and did everything on time! I will only address them now)
Excellent service, highly recommended!
See original · Русский
1
1
April 2
Poor quality and speed of service, misleading, lack of informing the customer about the progress of repairs - I faced all this as a result of contacting this service center.
08.02.2024 I handed over my mobile phone, before that I contacted them in March 2023, "restoration / replacement of the motherboard" was performed.
Until February 15, there was no feedback, I called myself, they told me that they were "waiting for a donor motherboard." She clarified the price: "most likely a small one, as it may be related to previous repairs." As a result, they did not contact me until 22, I initiated a call, called the next day, they told me about the work done, but the device was rebooting, so the wizard will look at the "panic log" and contact me in a couple of hours. We didn't get in touch, and this situation was repeated all the time - a promise to call - ignoring. On March 6, I call again - they tell me that there is no master who is engaged in it now, I will pass on the information, we remember you (no one called me back)
On March 12, they promise me that the phone will be ready the day after tomorrow.
The next day, after this deadline (again, no one contacted me about readiness or postponement), I write in telegrams, with a direct question about readiness, which the engineer told me about, they answer me "I will pass your question to the engineer, he will contact me within an hour." Yes, two hours have passed, no one has called me back, which I wrote about, then they already called me. It turned out that they were sick, and the 11th series of iPhones was "capricious", and it wasn't about the previous repair, they apologized. I was loyal throughout this period and again asked to be kept informed. It's been two weeks, absolutely right, I haven't received any information.
I contacted the consumer protection Society and was recommended to write a claim. I called the service - they retold their repair actions, the device did not work, so then without repair or call me by 19 pm, I will decide. I call at 19 pm, I talk about my phone again, I get an answer that they are waiting for a fee (I experienced a feeling of deja vu, of course, the fee was already in February). Misleading is the softest possible definition of what I heard from this phrase. Because in the morning there was not even a speech about any manipulations on repairs, and I had to find out what would only be done next. All this multi-channel communication in the service center is a separate story - they redirect to someone every time.
I clarified what about the deadlines then, the legal adviser of the consumer protection society told me that I could send a claim, they replied that yes, there are deadlines, but for modular repairs, 30 days, and for complex ones they are "longer". As far as they were no longer, it was already March 29, it is obvious that the deadlines have been delayed.
I refused to repair it (it should have been done much earlier).
I got a negative experience of interacting with this company, I definitely can't recommend contacting it as a result of incorrect attitude towards me as a client, 50 calendar days have passed — the device is also faulty — and even if you don't take this as an indicator of professionalism, the level of customer service shows disinterest in solving issues, which I don't want anyone to face.
The final chord of this whole story is that I stipulated that I would come to pick him up on Tuesday, they told me we would prepare. I'm driving across town for lunch to hear that WE HAVEN'T COLLECTED IT YET.
Then they brought it themselves, along with the sheets, to sign that I have no complaints about performance and appearance. I advise you to check in detail, because after I found both dust in the cameras and scratches on the screen, which was always in the protective glass, but anyway - the signed act does not deprive me of the right to provide objections.
It is significant that when transferring the device, they also did not explain the situation / did not apologize for what happened.
See original · Русский
2
May 15
I changed the battery in the iPhone 12, it was replaced in 2 hours. A very convenient office, you could have waited right on the spot.
See original · Русский
1
May 26, 2023
Благодарна за быструю диагностику и ремонт телефона! Приятные сотрудники, стильный офис. Обязательно воспользуюсь услугами данной компании в будущем.
1
December 26, 2022
Классные ребята.Менял у них батарею уже 2 раза на айфон 7. Приятная стоимость,хороший подход. Бесплатно очистили динамики от пыли.
1
January 10, 2021
Все хорошие отзывы (2019 года) видимо относятся к ребятам, которые изначально и открыли этот сервис. Но точно не к теперешним владельцам. (Погуглите статью про Reboot на пробизнес) В июне 2020 обратилась в сервис с треснутым экраном в IPhone 11. Как итог: общество по защите прав потребителей готовит сейчас иск в суд. Судебная экспертиза показала, что во время ремонта разорвали шлейф динамика и спаяли его абы как, экран стоял криво и полностью отсутствовала влагозащитная проклейка в следстствии чего телефон залило водой в 2 секунды. И это с защитой IP68. Директор пошел в полный отказ со словами: Сама виновата. Прикрывается ссылкой на запросы в Максолюшнс и тем, что со временем влагозащитная проклейка теряет свои свойства. Тот же самый Максолюшнс ответил мне что через год после начала эксплуатации может терять, да. Но телефону было 7 месяцев. Но суть не в этом, суть в том, что сервис ее просто не поставил, порвал шлейф и закрыли телефон после ремонта на остатках родной. Это слова судебного эксперта. Но виновата я. Единицы много для этого сервиса. 0/10. Любой другой, но не этот. Жду суда и возврата своих денег. UPD. Ремонт признан судом некачественным. Будьте аккуратны.
5
June 7, 2020
После замены термопасты, сказали что в компе пробит радиатор. Ок, сказала делать. После того, как забрала с ремонта отвалился блютуз. Админ в сервисе наехал, что ноут не мой. Поэтому столько бед с ним. Через пару дней после ремонта отказала клава. Через знакомых передала в другой сервис, где устранили косяки ребута бесплатно, плюс сказали, что на счёт радиатора меня обманули, а термопаста стоит самая дешёвая.
Итог: минус $300, небольшие деньги, но неприятен факт обмана. Постоянно переносили момент выдачи, хотя я оговаривала, что ноут нужен срочно.
4
2
April 4, 2021
Менял экран на xs ( ставился ориг) , ремонтом доволен, все работает отлично, цены приятные. Рекомендую
1
March 18, 2020
Обращался дважды , вопросы решались в районе получаса . Хороший сервис , отличный персонал , самые адекватные цены в Минске. Рекомендую!!
1
July 17, 2019
Перед продажей своей старой шестёрки вылетела кнопка home. За работу отдал 40 бунов. Сделали за 15 мин. Очень выручили ребята + дали скидку на следующий ремонт )) если вдруг расквашу новую 10 тку точно знаю куда идти.
3
June 27, 2019
Все быстро и приятно, приветливый персонал. Да и что тут говорить, мне важно было время, поменяли экран по экспресс замене за 20 минут. Спасибо ребятам
July 19, 2019
Ремонтировал тут свой IPhone XS Max, заменили дисплей вместе с FaceID - быстро и качественно. Вопросов к сервису нету, офис очень солидный!
3
July 2, 2019
Все сделали хорошо и по приемлемой цене, можно обращаться
3
June 27, 2019
Сделали ремонт быстро, спасибо. Приятное обслуживание
1
June 27, 2019
Ребята молодцы, все быстро и качественно
2