On 11/16.24, at around 9 p.m., there was a need to contact the North Estonian Regional Hospital in the emergency department. Many thanks to the manager Sergey, an employee of this department, who was at the reception desk on the day of my application.
Special thanks to him. Sergey is very attentive, I received full information about my treatment at the clinic, my further actions and behavior after the visit. Exceeded all customer service expectations. His attentiveness, responsiveness, desire to help and good-naturedness eased our condition. Our problem was solved quickly and efficiently. I received immediate answers to all my questions. Many thanks to him for his participation and presence in this clinic.
As well as all medical staff and maintenance personnel. Everyone is qualified, polite and responsive.
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Andrei
Level 2 Local Expert
March 10
Many thanks and a low bow to Dr. Mare Kolk and Dr. Ain Seimar. Thanks to their professionalism and kind attitude, I am still alive and on my feet.
There is a lot of negativity in the hospital, but I don't want to write about it, because there are still more good workers there with a humane attitude towards the patients who are there.
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Денис Цветков
Level 2 Local Expert
September 3, 2023
03.09.2023 my daughter went to the emergency department of the North Estonian Regional Hospital. The appointment was conducted by the doctor Aile Kaasik. My daughter 's back has been hurting for a couple of weeks. She had an appointment with an orthopedist in Tartu, but due to the deterioration of her condition, it was decided to contact this hospital for help. They gave her painkillers there at night and advised her to come to them in the morning, which my daughter did. At the reception, Aile Kaasik announced in good Russian that she would only speak Estonian, was extremely unprofessional, accused her daughter of simulation without doing any research. As a result, seeing that she had brought the man to tears, Aile Kaasik began to record further conversation on a dictaphone, in which she tried to show herself in a different light. She put this entry in her medical history. I want to inform everyone that this is an extremely unprofessional doctor, a bad person and such doctors should have no place in health care!!!