Excellent cuisine, exotic oriental, but adapted to the European consumer.The atmosphere and service are excellent, the staff is polite and helpful, fulfilling all your wishes.
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Сергей Матюнин
Level 11 Local Expert
February 24
Complete disappointment. It seems that the management of the restaurant, and maybe the hotel, does not care how they greet and serve the guests. The hotel is expensive, and the restaurant is not cheap either. And for the money you spend, you expect a decent level. Unfortunately, you don't get that. Going into the restaurant with my family and children in the afternoon around 4 p.m., there was no one in the hall, we found ourselves alone. We ordered four soups, and had to wait about 30 minutes. For a very long time.
For breakfast, the black waiter did not understand Russian well, asked again several times, eventually brought the wrong thing, apologized, took away the dishes, removed everything superfluous and returned the already cooled... there were two eggs in another dish on the menu, but they brought one and also apologized, took the dish away and brought it back after a while when everything was left. The juices arrived at the end, not immediately as requested.
The next morning, we were served by a waiter who clearly did not get enough sleep, he took the order, writing it down in a notebook, but constantly asked everyone what to bring to whom. As a result, he confused everything, brought it in the wrong order, and served the dishes to the wrong people. As a result, the idyll of a calm and delicious breakfast was ruined. Of course, they apologized every time, but unfortunately you can't bring back the mood. The restaurant has a beautiful decor, but the dirt spoils the whole impression.
A low rating because we visited the restaurant three times and each time we met with an unprofessional attitude towards the guests. With this mood, I don't want to return to this hotel. Although at first glance, everything looks expensive and rich, but it does not justify its money!
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1
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Ivanova S.
Level 8 Local Expert
November 12, 2023
Pros: very tasty, a huge varied menu, large portions, beautiful interior.
Cons: service - the waiters do not know the composition of the dishes, the drinks card; the waiters and the girl at the entrance do not smile, from the word at all, even in response. It feels like you're not welcome. You have to catch the waiter and wait, even if the restaurant is only a quarter full and you came with a big company. All this is very strange for that level of institution.
And most importantly, all this sharply deconstructs with the service in the hotel itself (it is exceptionally wonderful).