The approach to clients is 0. In two days I asked if they could collect a bouquet in a box with me, they said that yes, they collect it within 15-20 minutes. I arrived, they argue with me that they did not say this when they showed the correspondence, they said that such flowers were not available. I said that then they need to warn the buyer so that we check availability, to which, instead of offering to assemble another composition, they told me: we have delivery once a week, it's like in a store at home, something is also running out. And I'm not interested in how much and when the delivery is, they told me that come, we'll collect it, and I came. But they didn't collect it for me