Rozy. Bel
315 reviews
September 30
A chic store, always fresh and beautiful flowers, fast service)
Thanks to the management for the well-chosen staff, I would like to mention Ksenia - friendly and smiling, she will always help you make a choice, after such good service, you always want to return to this store)
I buy flowers only here for all holidays)
I would like to wish further prosperity and success to this store) you are the best))
See original · Русский
1
October 18
A good place to order and buy flowers. It is popular, so you can often get stuck in line there (especially on holidays). It's not very convenient, especially when you're in a hurry. I would recommend organizing a second cashier's place during "rush hours". A big plus is online orders with delivery. It is very convenient and we use it all the time. But lately the prices for the bouquet have stopped pleasing. There are cheaper places with the same quality. But in general, I recommend it
See original · Русский
October 1
A wonderful store! Always beautiful and fresh flowers, there is an opportunity to purchase ready-made bouquets and compositions, as well as collect them on the spot. Friendly staff, they will help and prompt, the service is at the highest level!
See original · Русский
September 3
A good flower shop, I would like a larger assortment, there were only lilies and roses. I quickly found a suitable beautiful bouquet for myself. It was possible to collect both a bouquet and a box of flowers, but I was in a hurry. There are also balloons on sale that will inflate on the spot (helium). Recommend👍🏻
See original · Русский
November 7
Apply not only to this branch, but also to all others. A young man periodically gives flowers, buying in this network, buys 51 and 101 roses , and then as luck would have it , once the flowers are fresh , another time the flowers are already on the verge , the stems are in poor condition, the leaves have fallen, wilted, once, after removing the packaging , I felt an unpleasant smell and saw that the buds already have flowers not in the best condition. If you do not remove the packaging but just put it on and look at them, then everything is not so bad. It's just a shame to give a decent amount of paper money for flowers that won't last a week
See original · Русский
October 17
I often go to this store, there are always very beautiful bouquets for sale, and the girls are very nice, they will always tell you how to take care of flowers, thank you very much for your work!
See original · Русский
November 4
The coolest store, I'm just coming here, I especially liked the service of the girls)
Manager Ksenia and florist Natalia)
I advise everyone both price and quality, bomb 💥
See original · Русский
September 23
today, on 23.09 , I ordered 9 pcs of meter roses with delivery , asked the girl to treat the order with a soul . She said she would talk to the florists, everything would be fine! A courier arrived and brought a half-bent bouquet of half sad roses at all and also different , judging by this , even the variety differs ... I do not recommend this organization! although I had previously bought quite a few flowers from them by pickup . No more naked there! ROSES ARE WHITE (((( BROKE ALL PLANS!
See original · Русский
July 3
Good afternoon!
Today I ordered a gift for my beloved girl -19 roses and a postcard with a request to sign "Happy birthday to my son", and I was extremely dissatisfied!!!!!! They signed the postcard in an ugly way , which greatly upset me .
I kindly ask you to pay attention to this situation and I want to get feedback from your management!!!!!!
See original · Русский
August 18
The store is very much to my liking, the staff will always help you understand what you need to please your loved ones!Each bouquet is good in its own way , the prices are pleasing !
See original · Русский
1
September 19
I constantly contact this store, excellent staff , excellent flowers
They always do their job by 1000%
Bouquets are an absolute delight , thank you ♥️
See original · Русский
1
October 12
I was in your store recently. I turned to the florist Ekaterina, as it later became known that she was a senior florist. I asked for help with choosing roses, but they didn't even pay attention to me. I went to another florist, Natalia, who was able to help me. A person in such a position should be an example for other employees, but exactly the opposite happened.
See original · Русский
1
November 3
I visit them quite often, the assortment pleases as well as the service, the girls will always tell you everything and help! (The photo shows one of my last orders))))
See original · Русский
October 10
It turned out to be a great bouquet. The girl assembled it quickly and efficiently. There are also not very many people here, unlike other points.
See original · Русский
April 10
Thank you for the high-quality and fast flower delivery!!! It's not the first time I've ordered, everything is fine. The flowers are fresh, the order is accepted quickly, delivered tactfully and promptly.
See original · Русский
November 1
I visit them quite often, the assortment pleases as well as the service, the girls will always tell you everything and help!
The photo shows my last order!
See original · Русский
November 8
This is the bouquet you get when you order in this store. While the wrapper has not been removed, nothing yet. The bouquet is a day old. And it's even 3 times more beautiful on camera than it really is. And I received another bouquet from this office for my birthday by delivery. It was immediately obvious that he would barely survive. It's a shame, my friends tried.
See original · Русский
August 24
They served quickly, told everything, explained, the delivery was also very fast, they said within 2 hours, delivered in 30 minutes. I was satisfied, and so was the recipient of the flowers))))))
See original · Русский
April 8
I ordered a bouquet "Renoir" 08.04.24 as a birthday gift, with a request to send a photo of the bouquet before sending. The photo was sent, but they did not bother to wait for confirmation / approval for the delivery of the collected bouquet (the time interval from sending the photo to my call (please note) is no more than 10 minutes). The essence of the problem: red roses were packed in red packaging and tied with a red ribbon. I understand everything, there may be some deviations in the presence of packaging, but how can you collect SUCH bad taste? What kind of florist is this, where did she study? Why send a photo if you don't care how you did your job (as it turned out later, Evgenia works for etc. Incalculability, 172). You, Evgenia, provide services to people on memorable dates, how can you be so indifferent to work? As compensation, they apologized to me and offered to refund the cost of the package of 6 rubles - is this normal? It's a pity that you can't attach a photo of this "beauty" so that people can see everything with their own eyes.
See original · Русский
1
July 31
Thanks for the bouquet. My friend is very pleased. She said it was the most beautiful bouquet she had ever been given. Almost helped me apologize. Thanks to the florist 🔥
See original · Русский
1
February 14
So, I will start in order, I will try to argue my claim as much as possible.
Previously, I had the opinion that roses.bel is a guarantor of the quality of both services (delivery, florists) and products (flowers). And so it was. He has been their regular customer since 2020. No holiday was complete without flowers from the rose. white. Starting in the summer of 2023, roses of poor quality began to appear.
The first time, I decided to skip it, it doesn't happen to anyone, maybe I overlooked it somewhere, maybe I didn't take care of it so well. The next day, half of the roses withered.
Another time, I ordered a bouquet of flowers for my mother, on the occasion of her birthday. Again, everything is the same - the next day half of the flowers are in the trash, one day later - the whole bouquet is already in the bucket. It is a pity that the photos were not taken. After this incident, I spent a long time figuring out the relationship with the manager, we agreed that I would be given a consolation prize - a 10% discount on the next order. Even then, I decided that this was my last order.
It's been a while, my aunt's birthday. I still decide to give another chance, after all there is a discount, it's a sin not to take advantage. I ordered a bouquet with delivery, roses of good quality were brought.
And today, on February 14th, I decided to buy a bouquet for my girlfriend. The photo is attached. Firstly, they brought 14 roses instead of 15. Secondly, one rose was broken. Thirdly, everything is visible in the photo. The roses are clearly different from the ones I expected to give. The manager went to my “meeting". He offered to replace the bouquet. Literally, “You can contact any of our salons, where your bouquet will be replaced with your order amount, We apologize for the long response.” That's where I fell for the trick. I arrived at the flower salon on Pushkinskaya Street. And the manager tells me that the word replace meant to bring an old bouquet (which I do not own, which I gave to a person who lives outside the city (according to this logic, I ordered a bouquet with delivery, I had to go out of town, pick up a bouquet of flowers, take it to the salon. Who would compensate me for this?!)) so that I could be exchanged for a new one. I find it a little unfair and unfair. Nevertheless, the manager entered the “position” and provided a 10% discount on the next order, as well as compensation for two roses. I don't need discounts and compensation. I pay money and I want to get a good product every time, not on a case-by-case basis. I don't want a 10% discount, I want to give good flowers. Every time.
Maybe you'll be more lucky than me, but I definitely won't use the services of rosa.bel company anymore. Their delivery is good, there are no questions. But the quality of the supplied products leaves much to be desired, and customer service should also be improved. The “customer is always right” rule definitely doesn't work here.
See original · Русский
8
September 30
A wide selection, pleasant prices. Special thanks to the staff for their help with the selection and design.
See original · Русский
1
September 30
Very pleasant staff, responsive and understanding florists , good availability of flowers ,❤
See original · Русский
1
May 29
Our favorite store, always fresh flowers and friendly staff, and after the renovation it became even better 🔥
See original · Русский
2
May 15
Flowers are always fresh, I usually buy ready-made bouquets from the window.The service is excellent, the girls are polite and pleasant)
See original · Русский
November 17
I buy flowers often and always go here. Good flowers for a nice price, so far they have never failed!
See original · Русский
March 29
The bouquet was ordered for the morning. When the courier brought it, they noticed that the stems were wet with water and pruned. By evening, 15 roses began to quickly lower their heads. When we contacted the support service, they said that it was our fault that we had not cut the stems, but they would come into our position and give a discount. And who will return the flowers that were ordered specifically for the holiday? I had to go and look for another bouquet urgently.
I will not take anything else from this organization. Disgusting quality.
See original · Русский
1
October 20
The terrible quality of the flowers! Yesterday my husband gave me a birthday present, and today they are already sluggish ... there are no words just! We will never order there and all our friends should know this!
See original · Русский
1
October 21, 2023
Great store. Good choice of colors and low prices. You can order delivery or a bouquet with pickup by a certain time. Bouquets are collected by nice girls :)
I highly recommend this store
See original · Русский
1
3
July 2
A good flower shop! Nice prices and wonderful fast service!
See original · Русский
1
August 23, 2023
Спасибо большое за вашу работу! Букет замечательный, цветы свежие, доставка вовремя!Большой выбор цветов, очень удобный сервис, все время на связи, предварительное фото букета, возможность к букету добавить открытку и подарочки, ребята спасибо большое, вы лучшие!!!
1
1
January 26
I take flowers in this store all the time! The staff is always polite, they will help you choose and collect a bouquet for any event!!! Affordable prices and quality!!! I recommend it!
See original · Русский
1
1
July 25
I read in the reviews that you can inflate balloons with helium. It turned out that "strangers" are not allowed, because "we are not responsible for them if they burst." It's a pity for the time spent.
See original · Русский
April 19
The expectation is real, everything is neat on the site 1 rose to 1, but in fact they bring it (not for the first time) roses, namely buds of different sizes and even shades (I attach photos from the website and the real bouquet). I conclude that they collect them without paying attention to their appearance at all.
See original · Русский
February 3
I bought flowers for my wife last night (peony-shaped bush roses) in Rosa.white on partizansky , 14. Beautifully packaged, no questions asked. The morning after unpacking, the flowers turned out to be of terrible quality, there were 2-3 flowers on the branch, the rest of the stale buds were probably cut off. There were 10 branches in the bouquet! Half of the flowers are wilted. Contacting the store about low-quality flowers (because it's a shame to give them), they talked disrespectfully, said that you took care of them incorrectly and were to blame yourself, until they reached such a state, please note, 5 minutes to the house (then why do you pack them in paper) . Regarding care: what kind of flower care does it involve at night?(in the evening they cut it off and put it in the water and not near the battery) They assured me that the flowers are fresh, but fresh in the morning will not wither!!! The call center also did not solve the issue in any way, except for providing a discount to a store where no one else will buy! In general, do not throw away money! No one will return them to you!
See original · Русский
3
August 15, 2023
Хороший ассортимент цветов. Большой выбор готовых букетов. Не пришлось ждать , пока соберут композицию т. к. очень спешила. Цветы свежие и очень красивые. Очень доброжелательные сотрудники , приятно туда приходить ☺️
1
2
November 19
I ordered a large delivery to the restaurant . They wrote that they agreed with 21-23. In fact, the dentures were paid for and the delivery was not made. And a lot of excuses.
See original · Русский
May 3
Adequate advice from the sales girl; the bouquet looks normal, not sluggish and not super fresh. The location is a bit confusing, but there are a lot of paper pointers.
See original · Русский
January 2
I ordered roses, asked to check that they were fresh and the green leaves under the bud were directed upwards, then the rose is thin and fresh. As a result, tired, half-faded buds were brought, so also the leaves were turned down, the seller said that I was wrong that the green leaves should be up so that the flowers were fresh, trusted her, as a result, the flowers wilted on the second day, I do not advise, it's really bad👎🏻 Keep an eye on the quality of the products!
See original · Русский
4
August 9
We made a bouquet by the specified time. The flowers are very beautiful and fresh!!! Thank you very much!
See original · Русский
August 29, 2023
29.08 зашла в магазин цветочный на партизанской 14 хотела купить цветы ко дню рождению илм заказать, так как политику магазина не знаю, как они работают. Поздоровалась, в ответ на меня посмотрели и не поздаровались, отвернулись, я там постояла посмотрела витрину и ассортимент , никто внимание не обратил, а эти люди, там их было несколько, один админ и девушки которые что-то делали с цветами, они как болтали между сабой так и продолжили болтать о количестве цветов и поставках, даже не поинтересовалась чем мне помочь, я в итоге постряла не одну минуту и просто ушла без покупки, не отвлёкся девушек пусть дальше обсуждают. Интересно, для руководство это критично, что ваш персонал реальных клиентов упускает и лишает ваш магазин прибыли?
5
3
August 15, 2023
В прошлом году заказывали тут букет роз, всё было супер, хоть и бутоны не крупные, но букет был свежий и простояли цветы долго. Я даже была удивлена такому количеству низких оценок. Вчера муж заказал букет из 15 роз, мало того, что утром они уже подвявшие стоят, если сегодня еще простоят, то это будет очень удивительно, так еще и их 14 штук!!! Пожалуйста, пересчитывайте количество стеблей, не очень приятно было в день рождения получить чётное количество цветов.
4
2
November 19
The staff makes this place. Everything is great. Sometimes parking problems
See original · Русский
September 1
I really liked the bouquet, always fresh flowers, beautiful packaging. Thank you very much to the staff for the great mood and excellent work
See original · Русский
2
March 25
Thank you so much for the gorgeous bouquets, and special thanks to Karina for her responsiveness and professionalism. I hope the management will give her a bonus!!!
See original · Русский
May 16
We ordered 21 roses for Sportswear. In the morning they were taken away, in the evening there were 3 pieces left alive. Some of the buds inside were brown, i.e. they were not originally sold fresh flowers. I strongly do not recommend it!
See original · Русский
June 20
I ordered the delivery of red roses to Kenya 60 cm. The little roses came. The leaves of the flowers are dry, broken and torn.
See original · Русский
1
1
September 13
I bring more smiles to such people manufacturers and sellers, you are just great at everything 💯%
See original · Русский
February 16
What happened roses.Bel? There is no choice in the shops! For delivery, instead of the required number of flowers, they pack less, the flowers wither after 1-2 days and this is with proper care! And the last time, the flowers wilted in less than a day!
See original · Русский
1
August 6, 2023
Сделала заказ за сутки, доставку обещали с 10 до 12 следующего дня. В 12:10 решила позвонить в магазин, узнать где курьер, так как опаздывала на день рождения, а цветов еще нет. Ответила девушка, сказала, что уточнит и перезвонит. Прошло 15 минут, никто не перезвонил. Звоню еще раз, уточняю где моя доставка. Девушка сказала, что курьер задерживается и спросила, сколько я могу подождать. Ждать не могу. Сказала, что свяжется еще раз с курьером и перезвонит. Не перезвонила, звоню сама. Трубку больше никто не взял. В результате букета никто не привез, настроение испорчено и больше цветы заказывать у данной компании не стану.
1
1