This is my second time staying at this hotel and I really like it overall. However, I was disappointed with the way one of the staff members treated me. I called the reception from my room at 10 AM to request an iPhone charger, and the receptionist said she would bring it. I waited until 2 PM, but no one came. When I called again to follow up, I asked in English about the charger, but it seemed like she didn’t understand English and only spoke Russian. She ended up hanging up the phone on me, which I found very rude and unprofessional. This kind of behavior is not acceptable, especially from hotel staff.

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Gabriel Magnes

Level 5 Local Expert

Great place

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Suresh M

Level 8 Local Expert

Nice accommodation

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Sadu Hotel Moscow, a member of Radisson Individuals

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1077 reviews