Sber Bank

Rating 4.3
161 rating
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63 reviews

Level 2 Local Expert
July 18, 2024
I arrived at the department in the heat, but it is closed due to technical reasons.for reasons. I arrived the next day and picked up a new card. It was also necessary to close the account using the old card and withdraw the remaining money, the specialist redirected it to the cashier. The cashier said that the money can be withdrawn 15 days after the account is closed, or write an application addressed to the head and, after his approval, collect the money in 3 hours. I decided that I would have to come back in 15 days. The cashier immediately left for lunch. Then I decided that I needed this amount earlier. I clarified with another specialist, it turns out that it does not take 3 hours to wait for approval, because the request is sent electronically to the head, he quickly coordinates and you can take the money. It turns out that the cashier was in such a hurry for lunch that she just decided to send me. A very bad attitude towards clients, at the same time, I want to note that some specialists, on the contrary, behave very friendly, there is a desire to help. But the overall impression is of course very spoiled. I had to make a third visit to the bank to collect my money.
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Level 8 Local Expert
September 25, 2024
I came to the office of the Savings Bank to apply for a loan "Socrates" for refinancing. It turned out to be a great option that you can get a loan on favorable terms and without too much fuss. I was glad that there are no hidden fees, everything is transparent.
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Level 6 Local Expert
July 17, 2024
A loan "Just online" is very convenient. I applied online, and the approval came quickly. The money was credited to the card without delay. You can connect without the help of a specialist and choose a repayment schedule
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Level 6 Local Expert
October 22, 2024
It was necessary to reissue the card. I didn't want to sit in queues, so I made an appointment with a specialist via the Internet. I came to the bank, everything was done quickly, I left after 15 minutes. It would always be like this!
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Level 2 Local Expert
September 30, 2024
It's terrible, I came to the bank to put money in the account, and change the registration number, I come at least 30 minutes before closing, and everything is already closed as if it should be, I do not advise
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Level 9 Local Expert
November 27, 2024
The staff are polite and competent, clean, compact and close to home.
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Level 23 Local Expert
December 1, 2023
Terrible service. In an attempt to issue a bank card, I went to this branch of Sberbank on 12/01/2023. I took the ticket and waited for 30 minutes. Although there were few people, the queue moved so slowly that I had to leave, realizing that it still took at least an hour to issue a card. Of the 8 windows, only the 7th and 8th actually worked, and in the 1st someone hung for a long time. I do not recommend visiting this place if you do not have an hour and a half of free time.
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Level 9 Local Expert
August 14, 2024
You expect to spend at least 30 minutes in the bank, although there will be 2 people and so every time I enter this branch
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Level 10 Local Expert
July 25, 2024
They are wonderful professionals. Smart, clear, and competent. Super
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Level 2 Local Expert
May 31, 2024
The replenishment of the RUR card in Russian rubles in Russian rubles via an ATM has been disabled. Now a minute-long operation of replenishing the card in the general queue to the cashier takes from half an hour or more! Everything is for the client.
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Level 6 Local Expert
August 20, 2024
I liked everything in the department. There is almost no queue, the staff are friendly.
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Level 10 Local Expert
June 10, 2024
A small compartment. There are practically no queues from 10 to 12 and from 14 to 16. During rush hours, of course, I don't know, I haven't been, maybe there are enough people. Finally, an ATM-info kiosk was installed!
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Level 5 Local Expert
August 30, 2024
I received a Savings card. It is convenient to use, there are many bonuses.
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Level 3 Local Expert
June 10, 2024
The ATM often does not work, the cash registers do not work. Only 4 people work and at the same time there are failures in the programs. It was not possible to exchange the currency after 2 visits to the branch
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Level 6 Local Expert
September 29, 2024
I wanted to go to the sea, but I didn't have enough money. I took the first step of the loan, it was quickly approved, the money came to the card. I went on vacation, everything turned out great)
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Level 8 Local Expert
September 9, 2024
A quiet, calm department where professionals work
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Level 22 Local Expert
February 1, 2024
An ordinary bank branch. The queues are small, there is an ATM. The polite staff helped to understand how to be a guest from Russia with a Sberbank card.
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Level 7 Local Expert
December 11, 2023
The bank's employees are professionals in their field. Applying for a loan online, but we are always ready to prompt you by phone. Convenient and simple.
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Level 2 Local Expert
September 29, 2023
I came to pick up the card, one visitor is served for at least 30 minutes, if not an hour, why do I need to wait until the person who issues the cards sets up the application on the phone, and not a trained person in the hall is doing this. An inconvenient place to wait. I just wasted my time.
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Level 7 Local Expert
June 3, 2024
In a deserted hall with only one person, I had to wait 10 minutes to find out that currency cannot be exchanged on the card
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Level 3 Local Expert
October 6, 2022
Good afternoon. We visited this "wonderful" institution. The result: we went to another bank with a tantrum. It all started with the fact that we went in, not a single consultant was around. All we had to do was get a virtual card, for FREE, and transfer the money. After we stood there for about five minutes, we fished out a woman running past. She was very rude. It began to talk rudely that we should not pay money, become clients for a fee, sign contracts, and so on. I repeat, everything was said in a terribly rude way. We decided to call the agency that actually received the money. From there, it was heard that there should be no problems. He hung up the consultant's phone, to which the boorish consultant continued to be rude , but did not pick up the phone. The result: spoiled nerves, wasted time. Good advice: go to another department right away. Of course, I will not finish this, I will write a complaint. I do not tolerate such a terrible attitude towards customers. You can at least explain it was normal, AND NOT BE RUDE!!!!!
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Level 2 Local Expert
November 11, 2024
The damaged bills were not accepted, referring to the "electronic" cashier
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Level 2 Local Expert
March 5, 2024
They are very slow, they do not want to serve, you need to wait for 1 hour to get a ready-made card.... Very bad…
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Level 11 Local Expert
September 16, 2022
There is no Internet for the hall, only for the staff. I had to deposit money on a Mir card in order to use an ATM and get BYNs to buy a SIM card and continue my journey calmly. A girl who works in an underground passage in a small coffee shop helped me with the Internet. Thank you to her, thank you, unfortunately, there is nothing to say
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Level 4 Local Expert
January 29, 2024
Everything is fine, only the bank works from 10 to 17, at a time when all people are at work, you come at lunch, like 2 people in line, but everything is so long that you have to wait half an hour to put money on the card. Please put an ATM with the receipt of bills so that people do not be late for work from lunch
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Level 3 Local Expert
August 17, 2022
I came to the bank to find out the unclear situation on the current loan. Not only did they not help in any way, they feed you breakfast, that tomorrow a specialist will contact you, who for some reason cannot contact me for a week. So they also talked nonsense about my question. Unfortunately, they can't help in any way in another department, because in my case, you need to contact the department where you took out a loan. And alas, this is the department where they unfortunately refused to help me! Disgusting
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Level 20 Local Expert
September 3, 2023
Everything is very good and fast. Admission by coupons, queues are not large, the air conditioner is working inside.
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Level 7 Local Expert
May 8, 2024
It is more likely to see the Northern Lights in Minsk than their work.
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Level 4 Local Expert
March 18, 2024
The ticket machine does not work, there are no customers and all employees are busy, I wasted 20 minutes!
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Level 7 Local Expert
May 20, 2024
A good, working terminal. Competent staff
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Level 5 Local Expert
June 21, 2024
Only two ticket offices were open during the visit. The long wait
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Level 11 Local Expert
September 12, 2024
Cash was withdrawn without any problems
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Level 2 Local Expert
October 23, 2024
Very slowly
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Level 3 Local Expert
September 28, 2022
Friendly, helpful staff, very helpful and helpful. Thank you very much
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Level 7 Local Expert
August 30, 2023
The staff will help you navigate the exchange of rubles for Belarusian rubles.
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Level 5 Local Expert
August 11, 2024
Not bad
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Level 8 Local Expert
March 14, 2024
It's a good bank, but you'll have to wait.
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Level 12 Local Expert
July 11, 2023
It is extremely unprofitable to exchange cash rubles!!! An acceptable course is only on the WORLD map
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Level 12 Local Expert
April 21, 2023
The attitude towards customers at the "no" level is "please come out, we have a cash load."
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Level 15 Local Expert
April 29, 2024
Unfriendly staff
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Level 8 Local Expert
July 17, 2022
The branch is not far from the metro, small and cozy
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Level 8 Local Expert
May 18, 2020
The only branch in the center changes the opening hours without warning. And now they turn to you, but get to the bank before 17.00, during business hours. They do not want to send an update of the opening hours to Yandex maps. One for the attitude towards customers.
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Level 6 Local Expert
September 30, 2020
I always go in the morning, in my opinion the most convenient time, people have not woken up yet, there are no queues. The staff is always friendly :)
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Level 2 Local Expert
May 8, 2020
I don't understand at all why the bank was closed early today?! There is no announcement hanging. And there was no warning. I had to go to the nearest bank as soon as possible!
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Level 3 Local Expert
January 11, 2021
It's always clean, the staff is polite, there are queues, but the guys are nimble. I didn't have to wait long.
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Level 12 Local Expert
August 30, 2022
You can withdraw money from the card
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Level 23 Local Expert
November 16, 2022
An ordinary bank
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Level 8 Local Expert
June 18, 2019
the department is good, the staff is polite and attentive, made the payment and suggested how to pay with a lower commission, this is a big plus
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Level 7 Local Expert
February 29, 2020
competent, fast service, friendly staff
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Level 14 Local Expert
January 30, 2022
Very polite staff
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