I had to deal with this office, I did a refinancing certificate for another bank, once for free, but they made a mistake, the next time it turned out that the certificate was paid, but again they made a mistake, only the third time it turned out, although the form should be standard. Every time I came in the afternoon, there were no people, the specialists were free, but I always waited from 10 to 22 minutes, which I consider absurd. In addition to money, I also had to write a handwritten statement for the certificate itself in the 21st century.
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Алина Антипова
Level 2 Local Expert
February 1
We came to the bank to open a deposit, took a coupon, waited 2.5 hours, it was my turn, but they started accepting people without a coupon, a bank employee brought me a piece of paper with a new coupon number written by hand and told me to wait until they called, when I asked why I should wait, they told me that they accept people by appointment, for Then why take coupons???
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Татьяна Пылинская
Level 4 Local Expert
February 5
The consultant deceived me about the criteria for using the card for free and the money was withdrawn from me at the end of the month! The consultant also incorrectly answered my questions about transfers from Russia to Belarus, which caused me difficulties later. If I had initially known about all the nuances of this bank, I would not have opened a card here, but they also took money from me!