СДЭК
71 review
April 24
Carefully study the shipping rules on the website. The young man does not tell that the thing weighing 500 g is sent weighing 12.600 and as a result the parcel costs 2 times more expensive.He believes that the sender knows all the nuances himself. He deceives that the item has been sent, although he said at the time of acceptance that it would be sent after the weekend and the application shows that it is still at the point of dispatch. It's very unpleasant.
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January 16
Yesterday at 3:30 p.m., I sent a parcel to Russia at the reception point at 45 Nemanskaya Street. It is located in a basement room, which is cold and uncomfortable. There is only one receptionist. I issued the receipt without a seal, without a signature, and without specifying the time of acceptance. She never smiled. It feels like he's doing his military service there. Put things in order, create comfort, and foster customer friendliness. After all, all people are different... Next time I will contact you in another place, for example, at 77 Prytytskogo St.
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4
October 27, 2023
Great company, everything is fast and clear!They sent me a parcel from Moscow on 25.10.23 to Minsk, I have already received it on 27.10.23.Everything is fine, no damage, very nice!Thank you, the guys who work on Nemanskaya 45,helped in solving the issue, before sending from Moscow, explained everything well,thank you!
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April 10
The receiver is good, he told me everything, he works fast, he helped with packing. The package arrived on time.
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December 18, 2024
A wonderful pick-up point. Sending parcels without unnecessary hemorrhoids and imposing a crate where it has not been needed for a hundred years!
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November 30, 2024
Very rude service, unkempt guys slightly drunk on a Saturday night. I will not order more for this item
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5
December 31, 2023
I turned to the pvz sdek on Nemanskaya 45, pick up my parcel, called my phone number, said there was nothing on me, called the track number that the seller gave on aliexpress, the employee said that the contact number was different from the one I had, he looked at my parcel, my phone number is indicated there. I.e. in the program you have upon receipt at the PVZ point, the person entered an incorrect number to notify that you have the parcel.
The parcel was accepted by an employee of SDEK in Moscow and delivered to Minsk. I ask you to issue the parcel, the employee says that he cannot, when asked why he replied that the storage time was exceeded, but while the parcel was lying at the allowed time, no one contacted me.
The status of the parcel on the website is indicated not handed over, and you have the parcel sent back.
The parcel has been in stock since December 8, the notification was not sent by SMS or Viber to the phone number indicated on the parcel, on December 30 I was at the PVZ on Nemanskaya 45, the parcel was refused, although the parcel was there and the data match the passport.
I asked for a book of comments and suggestions, but they refused. For some reason, they issued a sheet with a claim for a refund. Despite the fact that I did not send anything, but came to receive my parcel.
The employee said to call the sdek support service at 7871, they said that the seller should contact them and extend the shelf life of the parcel, and the fact that the sdek work program incorrectly indicated the phone number of the workers who filled out the data and for this reason the recipient of the parcel could not, in principle, come to you, the support service in principle did not I'm worried about blaming the seller for everything.
While I was in the PVZ on Nemanskaya 45 for 1.5 hours, contacting the SDEK support service at 7871, and corresponding with the seller on aliexpress, no one from the sdek support service solved the issue of receiving the parcel.
When asked if I could extend this storage period myself, the employee said I need to pay extra, I would have paid extra, but he said that the seller should pay extra, and the fact that the data on the parcel from the seller is correct, and they match my passport and my phone number, but the number is incorrect in the SDEC program nonsense. That is, the buyer should be responsible for your mistakes with his money without receiving the parcel through your fault, especially since you have it in stock but you are not going to give it out until the seller pays you extra. And the fact that you did not contact the phone number indicated on the parcel for 23 days of storing the parcel with you, it does not matter.
Here is the data that I specified
and here is the data that is indicated by the seller.
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1
January 23
Very polite receptionist, quickly gave the order, gave time to check, super)
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June 6, 2024
Well, everything would be fine if my order, which was already delayed, instead of HTP Kazinets, did not turn out to be some kind of fig here..... And there are no complaints about the department itself and the staff.SDEK is the bottom!
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1
January 28, 2023
A great company, they always delivered everything promptly and accurately, there have been no failures yet, I have been using it for quite a long time. The staff is also happy, there are no comments to the staff. The only thing that causes a slight inconvenience is not a very large room, when you come with a stroller, you interfere with everyone.
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February 23, 2024
Everything is fine as always. Clearly and without waiting in line. I've been using it for years, I've never been let down. Logistics is at the highest level. Thanks
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March 7, 2023
The best PVZ in Minsk. I would also like to express my gratitude to the manager Elizabeth. A very polite and helpful employee. I have never helped in difficult situations, while the cdek call center threw up their hands. I also want to express my gratitude to Director Konstantin Safronov, who helped resolve the difficult situation with cargo delivery.
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December 7, 2023
It's not bad, but the staff could have been more friendly... Sometimes there is a normal service, and sometimes it is not very good (it feels as if I am guilty of something in front of the employees).
There are no questions about the delivery time or any other points.
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1
1
April 27, 2024
An excellent point, the guys are well done, they do everything quickly and efficiently.
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December 26, 2023
If you want to spoil your mood, come here. Terrible service and attitude towards the customer. If it is possible to send from another point, it is better to use this option.
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1
December 5, 2024
Service minus 100
Lost a package
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1
November 28, 2024
Always in a good mood!
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1
September 24, 2024
I was getting a laptop. Normally packed, the box is not broken and has not been lost on the way - 5 👍
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1
February 6, 2024
Friendly staff. I took the protein for the fierce massanabor. In general, the delivery is fast)
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November 26, 2023
They sent a parcel from Russia to Minsk, paid for expedited delivery, because they sent medicines, but the parcel went 6 days instead of the two stated days. During this time, they called the PVZ, the employee said that she would call the warehouse to find out, but no one called back and most likely did not call the warehouse. Judging by the online videos, they are doing something incomprehensible, but clearly not work. I do not recommend this pick-up point.
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1
July 6, 2024
Great guys work there! Thanks!
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October 25, 2023
A package was sent, they promised to deliver it in 2-3 days. Accordingly, they took money for it. Tomorrow will be the 6th day, and the parcel is still on the way.
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November 5, 2023
I recommend it, everything is very neat, fast, convenient!
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August 27, 2024
Everything is fine in Minsk
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1
January 18
Everything is OK
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January 24, 2023
Very good staff, always prompt, tell, help👍🙌
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1
December 28, 2021
Recommendation!!!! Check the packages carefully!!! Moreover, I advise you to insist that an employee of the company personally do this. AND ONLY AFTER THAT, sign the documents. The Apple Watch did not arrive in a well-sealed package!!! I checked the parcel at home, because of this, I could not prove anything.
The staff at the pick-up point is polite.
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March 18, 2024
Hello! Carefully, quickly.
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June 19, 2023
A positive and quiet pick-up and pick-up point, pleasant staff.
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October 30, 2021
Hello everyone The company is good, but there are problems with delivery, about 3 times in a row the order was delivered to a completely different pick-up point, and after the first and second orders I made a remark and asked to sort it out. When ordering, be prepared for such a turn of events! Good luck to everyone!
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2
September 9, 2024
good service
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2
May 29, 2023
Polite staff. Delivery on time. Queues are minimal.
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December 25, 2022
Well done! We coped with a difficult task by showing interest in the client's problem. Thank you
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2
December 27, 2023
Incompetent staff, poor service.
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July 15, 2024
Unpleasant staff
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July 13, 2021
Excellent delivery service! The new PVZ was sorely missed in the area. But it is here that employees for some reason neglect security measures (do not wear masks) and banal norms of politeness: they do not even bother to open their mouths in response to a visitor's greeting.
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March 29, 2024
Everything is fast and clear
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November 13, 2022
Friendly and close-knit staff. Adequate leadership.
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2
September 10, 2023
As always at a height, convenient location, barrier-free environment
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2
June 20, 2024
The staff is polite, convenient, fast
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September 9, 2022
The best branch in Minsk!!!
Everything is fast and without unnecessary questions!!!
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1
June 22, 2022
The schedule indicates that they work from 9 a.m., now it's 9.16 a.m. and there's no one. What's that supposed to mean?? Do you work when you want and at what time you want, so what?
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June 10, 2021
Convenient, fast, high-quality, inexpensive. Shipping to the Russian Federation is almost 2 times cheaper than a similar service in Belpost.
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September 23, 2024
Very efficient work of the staff
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2
September 12, 2023
They work quickly. Thanks
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August 15, 2023
There are no queues, it is convenient near the house.
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February 16, 2023
A good department, no queues, everything is fine...
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3
April 14, 2023
Polite staff, everything is fine.
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February 5, 2023
It was sent on time, everything came quickly, good company
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1
May 2, 2022
In the letter of receipt of the order, it was indicated that they work until 20:00, in fact until 16:00. I came 120 km from another city in vain
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