On 30.01.2025, we were traveling from Orenburg to Aktobe by Setra bus (Silk Road XXI), After 30 minutes of driving, the driver stopped the bus several times, repaired something, and asked the male passengers to help him. 25 km before Aktobe, there was a strong bang and a screech - the tire of the rear wheel exploded, the gas tank was punctured, and fuel was leaking onto the road. Due to the wet snow and water on the road, there was no spark when the disc was braking on asphalt. We got to the city on our own, thanks to the cellular connection. Someone was left waiting for a car called by the driver. No one from the carrier's company called or wrote to apologize for the risk that passengers were taking due to the poor technical condition of the bus. I do not recommend this carrier due to the lack of clear responsibility for compliance with safety standards when transporting passengers.
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З Марина
Level 9 Local Expert
April 6, 2024
They left a request and called. There is no response. It was urgently necessary to transport a seriously oncological patient. They only helped in the ambulance