Smartbalance.by
74 reviews
January 3
I chose an electric bike through the website.The Smart Balance Tank 2.0 S (2024) Green electric bike
was delivered one day after the purchase request.Acquired in early June 2024.
It is packed well, for reliability everything is fastened with strong ties.
All you need to do is screw the front wheel and wing out of the box, and check the rest of the fasteners (they were tightly tightened out of the box).This model comes with both a basket on the trunk, and you can screw a soft trunk instead of a basket (also included)-for this and further maintenance of the electric bike, you will need hexagons and several wrenches.
At the moment, I have rolled back almost two thousand km.
It fully justifies its characteristics.
During operation, I accidentally knocked down the settings of the electric computer-fortunately, after contacting the manager by phone, they helped me restore them.
Of the cons, I probably just had to build up the mudguards, since in wet weather I was thrown a little on my back from behind and on my legs and the controller area from the front wheel.
I got on it in bad weather, including the ill-fated urogan-the waterproofing from the factory is working.
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December 8, 2024
The store is excellent, the entrance is greeted with a good impression, the store is cleaned, and always clean. There are a lot of models and types in the assortment. And the prices here are acceptable. I recommend
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November 15, 2024
A good store with a large assortment of equipment. The staff is very friendly and ready to help with the selection. I bought an electric scooter and was very satisfied. The prices correspond to the quality. I recommend it!
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September 7, 2024
Great store, friendly sellers, Helped with the selection. Methodius assembled a new electric bike for us, told us everything and explained it.
We also received a gift, which is always nice (a phone holder, a T-shirt and a cap)
I recommend the store
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February 26
Today, not for the first time, we made a purchase of an electric scooter in the Smartbalans store, which is located in the Tivoli shopping center
I would like to express my gratitude to the guys for their professional approach, excellent service and attitude to the customer.
It's also nice that we were even given a gift.
I would like to note the purity and culture of this store and wish you success and great sales!
Sincerely, your customer Valentina.
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December 3, 2024
Great guys work in the store, they will tell you everything, show you, advise models that are worth paying attention to, if you are just starting to be interested in electric transport, I advise you to look into the store, real pros of their business work here.
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August 7, 2024
A wonderful store. A very good selection of electric bicycles and electric scooters. The attentive staff helped to determine the choice in terms of price /quality / needs. Special thanks for helping with loading into the car. I recommend the store
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3
October 24, 2024
A great store. The courteous staff answered all my questions. It is immediately clear that the employees are competent in their field. I recommend it to everyone. An employee named Roman liked the special thing, he explained everything in an accessible way.
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1
January 4
A large selection of adult and children's types of electric vehicles from gyroscuters to electric scooters, competent staff will tell and show you everything. They give gifts when buying.
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September 5, 2024
Thanks to the store managers!I bought a Kugoo electric bike, an excellent purchase. Everything is at the highest level - the price, the quality of the product, pleasant emotions from the service! Good luck to you!
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December 3, 2024
There are places to run around. There are folding, mountain, tricycles, mini, cargo and other electric bicycles available. All products are covered by the warranty, the store has its own service center.
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August 8, 2024
There are no words!
Although there is, and now I will tell you everything.
08.08.2024 13: 00
I am in Minsk, 29 Prytytsky str., Tikali shopping center, 2nd floor, pav. 251, Smartbalance.
I chose the right electric scooter for myself – Ikingi X7 3000W.
I talked to the seller, the guy (I won't give his name), everything is fine, I decided to walk around the store, look at the goods again, suddenly I will find something else for myself, better, but still I stopped at the first option -Ikingi X7 3000W, and decided to make a purchase, but this seller is somewhere I left, and I had to turn to the girl, the seller, who was nearby.
In general, she and I made my purchase, and she sent a request to Belarusbank for my approval of the purchase of an electric scooter on credit.
Then the seller appeared, the guy with whom I communicated earlier, and who was away on some business, expressed dissatisfaction with this girl-seller that she allegedly beat off his buyer, that is, me.
Then a positive response came from Belarusbank, and that the purchase can be continued.
But then this sales guy intervened, and said that this Ikingi X7 3000W model is not on sale!
The saleswoman looked at the computer and said that the product that the buyer wants to buy, that is, I, is in stock.
As a result, I realized that the sellers had a conflict about selling to one or another buyer from whom they receive a reward.
Eventually, I got tired of it all and left!
I am very unhappy with your store!
Draw conclusions, shop owners!
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3
2
November 30, 2024
We bought a tricycle for mom. Good consultants and a large selection of bicycles and scooters..there is a delivery to the house assembled and in a box
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January 8
We realized late and didn't have time to order a New Year's gift for the child on time, most companies called long delivery times, which didn't suit us, but then they helped solve our problem. The gift ended up under the Christmas tree, thank you so much!
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November 10, 2024
Great help in choosing an electric bike for your husband as a gift! I arrived in advance, asked to bring it on a specific day so that everything would go as a surprise. We did everything according to the agreement, although I was worried that there would be no problems with delivery.
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September 5, 2024
I bought an Eltreco electric bike, myself from Grodno, the staff said they could send a bike, delivery was included in the cost of transport. It's a small thing, but it's nice. I made the purchase in installments.
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August 19, 2024
We bought an electric bike Smart Balance Master. We were satisfied with everything: the attitude of the staff and the price-quality ratio of the goods. The goods were delivered to the right place on time. In general, we can safely recommend the store.
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2
June 24, 2024
A large selection of electric vehicles. Competent sellers will help you choose the best mode of transport for you. Whether it's a bike or a scooter. And if there are any difficulties in operation, they will help you solve the issue competently.
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4
May 9, 2024
I really want to express my opinion about this store. Maybe this will stop someone and they will not buy goods here. I definitely agree with the opinion that this store is interested in the buyer only until the moment of purchase. As soon as the money gets to them, there is no more interest. Lying, making promises and selling low-quality things is what this office does. And also to give your customers a cheap Chinese flea market, in the form of bottles for bicycles, locks, etc. It was not the first time we ordered on the Internet, but we could not imagine that such a thing could happen. Consulting us on the bike, the manager naturally assured us that the bike was of excellent quality, there had never been any complaints, everything was super and fine. However, when we received our goods, we were slightly shocked. Of course, this is not a Co.Ltd. or a housing company, and the price here is 6900, But the quality of the materials leaves much to be desired. On the first trip, the child's pedal fell off, and the threads on both parts ate away. How can this even be? Of course, they tried to accuse us that we didn't screw it up. And they also added that they probably got the pedals mixed up. In general, having 5 luxury bicycles that we have been using for 8 years, we could not figure out the Chinese. Naturally, the bike was taken away for repair. And he came back with another breakdown, bent the frame. And of course the pedal is still in a faulty condition. And all this despite the fact that less than 14 days have passed since the purchase. The claim has been sent in writing to the address of this organization, we are waiting for a response. Guys, make a conclusion!!! This experience is sad for us😔
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June 10, 2024
I want to leave my feedback on this online store. An extremely negative impression. We asked for the purchase of a tricycle, which was selected on the site, the manager Roman replied that such a model no longer exists, although everything is still available on the site. I offered an alternative, but I didn't even consider our requests at all!!! We needed a tricycle for two adults! She told him everything, made an order with delivery, which he promised to fulfill on Friday, at the deadline on Saturday, which was also not fulfilled accordingly. The tricycle arrived as a result on Sunday afternoon. A registered office by a carrier, the driver of which naturally knows nothing. I rolled out the tricycle packed and left. Unpacked! And then ta-dam... There is no limit to the disturbance. There are really no instructions, stupidly printing on small pieces of paper with minimal phrases, but detailed information was promised when ordering, I had to figure out what and where blindly, so to speak. And we haven't fully figured it out yet. The maximum load of up to 120 kg turned out to be clearly not for two full-fledged adults. But this thing doesn't cost five rubles.
In short, the conclusion is: the office, just to cram something in, and then cut off your hands!
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August 14, 2024
A great store. A large selection of electric scooters. The specialist helped to determine the model and told all the advantages. The child was delighted)
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1
August 12, 2024
friendly attitude to customers , everything is explained in a clear way , polite masters of their craft , the correct answer is received for any questions .
Special thanks to the seller consultant Mythodia
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1
July 2, 2024
I needed an electric bike with a capacious battery and a long driving range, the consultant in the store offered several options for my budget, one of which suited me. I like it when everything is clear and to the point
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July 2, 2024
I wanted to order a powerful off-road scooter as a gift. In the morning I arrived at the store to inspect the assortment and consult with the manager, I already left with a novelty. The store's performance rating is 10
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May 10, 2024
Recently moved to another city. I should have rented a bike. The company, Smartbalance.by was very helpful, the staff is excellent, I recommend it to everyone. I am happy with the result!
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3
November 11, 2024
Cool store! Professionals and nice people! We recommend it to everyone!
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March 26, 2024
I bought an electric bike hunter, the sellers promptly helped me make the choice of a bike suitable for me, told me everything in detail, gave me a trial ride, I am satisfied with everything.
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3
March 4, 2024
The store is great. A wide range of transport for every taste. Good work of the staff, they suggested which one is better to choose. I recommend this store.
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2
March 12, 2024
A fairly professional team ,
I got a good consultation , bought a g3 pro , I am very happy , and I also received a T - shirt as a gift 🎁
I recommend everyone to go shopping!
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1
May 15, 2024
I really like to ride a bike, but I can't because of asthma. I bought an electric bike, I really liked it, now I can drive to deliver food faster than on foot.
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2
July 25, 2023
"Cool store, top-level work. I ordered an electric scooter by phone, they prompted, told me and picked up the best option for me according to my requests. The delivery was carried out in the city of Pinsk and took only a day and a half. The fastest delivery of anything in my memory, thank you very much for the promptness, I'm happy as an elephant."
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December 18, 2023
I bought my son a scooter for the new year, the staff was kind and sociable, my wife and I explained everything, they took it out of the box, recharged and wiped it, in general everything was fine, they gave it to test and after the final viewing for Kiki or scratches or chips, they paid. Now it remains to wait for the solemn new year and the reaction of his son.
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3
December 22, 2024
Excellent store, well-advised, did not leave without a purchase!
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May 30, 2024
The store misleads customers by claiming that some electric scooters do not need a driver's license. They trusted the store clerk and received a fine from the traffic police for driving without a car. We bought a scooter (SPM according to the store), but in fact it is an electric motor.
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November 3, 2024
Excellent advice, we quickly picked up the model 👍👌
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February 18, 2024
A large selection of electric vehicles, very competent and competent guys who will pick up a scooter or scooter for every taste :)
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February 20
I bought myself a KugooKirin g1, the only store where the original is, manager Bogdan is a legend!
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April 24, 2024
Maybe I was just unlucky, but I received 0 information, which caused misunderstandings, and as a result, a spoiled mood.
The store definitely has its advantages, but I have not got acquainted with them, so I do not consider it necessary to take them into account in this review.
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1
July 10, 2024
An excellent store , a huge selection, professionals advise, just the best!!!
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1
March 25, 2024
Everything is pleasant and polite at once, but after buying the product, the desire to become a regular customer disappears because the store itself is apparently not interested in regulars with its disregard.
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1
June 6, 2024
I bought an electric bike in this store, but it turned out to be a scooter, in my opinion, the store deliberately falsifies the TTX, and I don't care about the danger that people face
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August 6, 2024
Good service. Everything is clear, understandable.
We are very happy with the new toy.
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1
April 24, 2023
We came to "try on" an electric scooter for a daughter of 8 years old. Thanks to the salesman (consultant, I don't know the position), Roman was able to choose the best option. Everything is told, demonstrated and tested. Thank you, Roman, you're in your place, keep it up!
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March 11, 2024
I bought an electric bike on 09.2023. I paid with halva, I had to go to Minsk to pay. In the store itself, the seller said that he needed to pay an "additional" 5% of the amount (there is no information about this on the website, of course). After 2 months of operation, the engine controller failed. From December to March, the workshop replied mediocre that the controller had been ordered and was about to arrive. They were fed breakfast. It also turned out that this is the 3rd bike they have under repair with the same breakdown (they sell a marriage). I'm not talking about the warranty, because in the instructions they described all the options for failure. Do not drive - and then you will have a guarantee. In short, radishes.
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1
June 7, 2024
An excellent electric vehicle store. There are installments, delivery and a test drive.
It was for this reason that I bought a scooter from them. After all, you always want to try it first and then buy it.
Thanks for Kugoo, now my path has become easier.
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January 21, 2024
I ordered an electric bike White Siberia Camry allroad. The delivery is fast: I ordered it today and brought it to the Gomel region for lunch tomorrow. It is possible to take an installment plan.
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March 17, 2024
The service is at the highest level! We bought an electric bike. We are very happy with the purchase!
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1
August 20, 2024
Good prices, competent sellers. Thanks for the advice.
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March 30, 2024
Excellent service, clear and accurate advice, good attitude.
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February 9, 2024
A large selection of electric vehicles. Excellent advice. I recommend
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