Step Bay Step tsentr
5 reviews
July 29
I want to share my positive impressions about the trip that we made with a group of children this year. Thanks to the well-coordinated work of the Step_by_step team.by we went on an amazing tour: The dream of everyone who studies foreign languages is to see London! And along the way we visited Warsaw, Hanover, Calais, Canterbury, Oxford, Paris and Disneyland, Dresden. Isn't it a miracle! The tour was carefully planned to see and visit to the maximum. We were accompanied by experienced and organized agency managers, an excursion with a Russian-speaking guide was organized in each city, hot meals were organized along the way, we stayed overnight in hotels with breakfast. And in London they lived in hospitable English families. We also took an English course, which added even more flavor to this trip. Learn a foreign language in an environment, in a country, with native speakers!!! What a highlight! We also went to cafes, shopping, took the subway and trains in London on our own, and bought our own tickets. What an experience! Tickets were purchased in advance for all places of interest by the agency, which significantly reduced the waiting time before visiting. During the whole tour, we traveled by a comfortable bus, where we could leave things and groceries. The bus stopped at sanitary stops enough times for all passengers. Additionally, no one needed any stops, no meals, no toilet in the bus itself. The guys felt good, free and comfortable. It was possible to charge a mobile phone on the bus - a sufficient number of outlets were provided for all tourists. The air conditioner was working, the air temperature in the bus was as comfortable as possible. The tour turned out to be intense, exciting and exciting. I definitely want to repeat this tour!!! Thank you, step_by_step.Thank you for a job well done!
See original · Русский
1
2
July 17
A terrible agency. Starting from the collection of documents, ending with the trip itself. The children went with the group and I will start from the very beginning. The agency is terribly disorganized and unassembled. They reported on the delivery of money or some documents at the latest. It was especially killing when they said on Friday to bring notarized documents on Monday. By the way, it is very difficult to find a notary who works on weekends. They were always confused about information, gave false information, which made it necessary to go to them several times, to the notary, or in general, according to other documents. They changed the departure dates several times, as we have learned in recent days. And that's not all, but already from this we can conclude that the agency is incompetent and does not do its job efficiently. I will continue with the trip itself: they provided a terrible guide who had the right to speak rudely and mockingly towards children, especially women. They did not give permission to go to the toilet on the bus, but when asked to stop at the nearest stop, they began to humiliate the whole group. In addition, the driver did not allow the child to pick up the purchased food from the bus, despite the fact that neither lunch nor dinner are given at the hotel. The bus itself is terribly small and uncomfortable. The air conditioner leaks, which makes all things wet, there are only 4 outlets for a group of 50 people. Also a driver. This is a separate topic. Our children had 2 Polish drivers. One of them is very good, understanding, unfortunately I can't remember his name. But this cannot be said about the second one. He threatened that if the garbage (corny water bottle) would stay on the bus overnight, then each person from the group would be obliged to pay him 200 rubles, although at the same time, garbage bags were provided 4 times for the entire trip. The same driver shouted how fast he needed to get somewhere, and as a result, the children still stood for an hour and waited for him. When the children left Disneyland, they had to have overnight transit through Germany, and accordingly, everyone went to wash up in the toilet from Disneyland. but the driver decided to raise the tone for the child, who also wanted to get off the bus and go to the toilets, with the words "then you will fly home by plane yourself." After that, the children waited for the escorts for about an hour. Why such a rush?)
The guide forced me to go up to the toilet at night, saying that the nearest stop was only in 7 hours, even if the child replied that he did not want to go to the toilet.
In general, I do not advise anyone to contact this agency, you will rub your nerves before departure and continue to rub them already on the tour itself.
See original · Русский
3
1
November 4
5 stars to the escort and manager Daria! We flew by air to London and it was one of the best trips, thanks to her!) I hope there will be more flights all over the United Kingdom and we will definitely join you. Thank you for a great experience, pleasant company and a good rest.
See original · Русский
July 22
Disgusting agency and attitude towards clients. I do not advise anyone!!!!!!!!
See original · Русский
2
April 14, 2021
Прекрасное место, классные туры 👍 Очень дружелюбные люди там работают👍