Sushi House
126 reviews
June 11
In Minsk, one of the best restaurants of this chain. Almost always fresh food and a pretty good drier. There are no questions in terms of food. But the staff itself has disappointed more than once. Especially if you order delivery. Napkins are almost never put in, just like chopsticks, even though you've already paid for them three times, they've been delivered without anything.
Otherwise, there are no questions. It's a good place. I just recommend coming in person, not ordering delivery.
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May 15
I made an order for delivery in Yandex food. During the checkout, they suggested adding something else so that the amount would be sufficient to receive bacon rolls as a gift. I added another 20p, everything is OK
As a result, the gift was not delivered
But that's half the trouble. The rolls themselves have become not tasty. Previously, I always ordered only sushi house, because it was delicious and high-quality. And for the second time, complete disappointment: the rolls are falling apart, the fish does not seem to be the first freshness.
As a result, I got disappointed and wasted money from the order, because I just threw away half of the set because it was not tasty
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September 7
It's not the first time I've ordered delivery from you, everything has always been without problems! Today I ordered rolls , indicated the nearest time at 17:40, tk was supposed to arrive from work by the specified time) As a result, a woman arrived 20 minutes earlier, I was not at home yet, but I was already approaching the house. She came out of the entrance when I had already approached him! Neither hello nor goodbye, with anger at the whole world, your employee discontentedly threw the phrase "actually, we usually don't wait"! To my words that I was waiting for 17:40, she said that they still did not arrive on time, turned her dissatisfied camp and left. She left an unpleasant aftertaste, because she wasn't even waiting for me, but just came out of the entrance. Before her, the rest of the delivery staff were very pleasant. I would like to convey this information to your management, please pay attention to the quality of service.
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October 16
I have already written a review on Yandex maps when I visited this institution, I usually order delivery . No one has ever answered my complaint or review, I am disappointed in this regard. The essence of the complaint was that I came with a friend to have a delicious meal in the evening. They came , sat down , and all the staff saw us . Let's go make an order and find out that they are already closed 40 minutes earlier. The girl at the checkout, instead of saying something intelligible, began to be rude and rude. I worked in catering myself. And if we close at 23:00, then we closed and washed the kitchen at 23:00, and not earlier than 40 minutes. The situation happened last summer. No reply , no greetings . That 's how they try to maintain feedback .
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May 27
Good evening. I ordered a set, dessert and pasta.Of course, I understand everything, cooks or deliverymen can be overloaded, but if you provide your services, please look at what you send to people! There are no questions about the set and dessert, it was delicious, relatively fresh, whatever you say about the pasta! I will never order this dish again!!! Not only were the pasta stuck together, it was just all in one pile, it was impossible to eat, but it also happened with the presence of a hair in this paste!!! Thanks for dinner!
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July 17
I have never experienced such poor customer service. I went into the restaurant, took the menu and sat down at a table. After 10 minutes of waiting, I went to the cashier and asked when the waiter would come to me, it turned out that never, because this is a self-service establishment. Guys, what about pointing out in the logo or at least putting signs on the tables that this is a SELF-service restaurant?! As a result, I paid for the order, asked if my order would be brought to my table, and they answered yes. My lunch break has already ended, and my order is still not in sight. I go to the checkout and ask where my order is. And they tell me he's been ready for a long time. What?! I am the only person in the whole establishment, I was given the wrong information and none of the 10 people bothered to tell me that the order was ready. Guys, did all 10 employees really think that I just decided to sit down and relax with you for an hour? Where is sanity and customer focus? Well, at the very end, I found out that they gave me a receipt so that I would take 15 minutes and come up for the order myself, but they didn't tell me about it. And how about it all be clearly spelled out in the menu and in the signs on the tables? Why are there 10 empty tables there at all? I hope that the founders will see how low-quality their treatment of customers entering the institution is, and what a poor level of communication organization in general.
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August 17
gorgeous sushi! I love going there, a very large selection, very beautiful and atmospheric, in a word, I really advise everyone, I love this sushi bar
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August 24
Complete disappointment (((And once my favorite sushi was ((( I ordered myself and two children a delicious snack in the evening, I almost choked on a huge bone! Well, what is it?! The second point is soy sauce, it's something ((( some kind of water
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September 20
I've been buying sets from them for a long time. Fast, delicious. They replace any wishlist in sets.
Prosperity and well-being to employees. Keep it up. WELL DONE!!!
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August 23
I'm ordering delivery. There are no special questions about the quality of the products. But the way sushi arrives is disappointing. It's kind of a shame to put this on the table.
The photo was taken immediately when the containers were opened.
Half-ruined rolls, fallen off rice. To take them with chopsticks - we must try.
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September 28
It was the first time we ordered sushi. On my birthday. They arrived late, that's okay. Sushi is terrible. Bland, falling apart. Out of 1.5 kg, there was nothing to say "this is delicious." Paid sticks. It's a small thing, but it spoils the impression. No sauces for the set. You could at least put soy in it. We will not order any more here
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August 30
We ordered sushi from them made of cream, as a result, we were an hour late with the order. They promised a discount of 4 rubles, as a result, the price came out higher than it was indicated, and there was no discount. The courier was very good, it wasn't her fault. But I was very upset by this attitude
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1
August 31
The whole family didn't like sushi.We ordered a set for delivery today: rice is like porridge, the rolls are small and everything is falling apart. We always chose you and it was delicious, but today it was a complete disappointment...
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September 24
The first time I had sushi for 4 hours, this experience was almost 8 years ago. Now I decided to give them a second time. And in vain. The same problems. Not fresh. The order was carried for 2 hours. Lawlessness. I'm saying goodbye to you! Have a nice day! I hope I won't trust you anymore.
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1
August 25
Very tasty sushi, I bought it for the first time in this network. I was satisfied with everything. Everything arrived very quickly in time. Then we will also buy here
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1
May 20
Unfortunately, prices are going up, but the quality is going down. I would advise you to send a secret buyer from the company so that the specialists really start trying, thinking that at any moment someone from the inspectors can make an order.
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April 8
Let's start with the fact that for all 3-5 times that I have been here, every time I saw the same picture: a crowd of employees chatting among themselves, not paying any attention to the visitors, then you see the cashier, who is not only not smiling, but also as if he is specially dissatisfied to You're gone. After that, you wait for your order for at least 20 minutes, although there is no reason for such a long wait. And the crowning thing is that there is no announcement that your order is ready. Only after you approach the disgruntled cashier again, he will bother to tell you that yes, your order is ready. There is no desire to come back here again, although the sushi is delicious. I hope the authorities will take some measures.
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September 8
I order sets here all the time. Very tasty! Quickly! We place orders for pickup. Everything is great! Thanks!
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August 30
I ordered a Tom Yam, asked to make it not too spicy and put a slice of lime, they replied that they would give wishes to the kitchen. As a result, the order arrived late, and the soup turned out to be very spicy and without lime.
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April 12
My long-term love for sushi house has passed (the first time I really asked not to add one ingredient, because I am allergic to it. It was added (then a wok was brought in, in which it was impossible to figure out the octopus. And yesterday I bought a set of nigiri, all the fish was tasteless and rubbery, especially tuna. I am very upset because there have almost never been such problems before (
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August 31
Delicious.
The staff is impolite.
The hall is empty.
We took the order.
When asked how long the order will be in twenty minutes.
The question "Why wasn't warned" was answered "And why didn't you ask".
Without words.
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May 24
THE MOST DELICIOUS SUSHI IN THE WORLD!!!!WE ALWAYS ORDER SUSHI THERE!!!WE HAVE NEVER CHANGED THE PLACE)ANNA APPROVES AND ADVISES EVERYONE SOOO MUCH!!!
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July 30
Good food, but a terrible website that spoils the whole experience.
It lags on all platforms (PC, phone, tablet). Sometimes it is impossible to place an order and you have to order sushi elsewhere..
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August 31
We ordered woki and sushi. Sushi is falling apart. The woks are just disgusting, everything is stuck together and it is impossible to take either chopsticks or a fork, one solid piece. There is no desire to order here anymore.
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July 27
I made an order , paid online , and was delivered in 20 minutes . Everything is very tasty and healthy. I recommend it to everyone 👍
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May 3
It's not the first time we order sushi , and it's the same every time , either the couriers respond rudely , or it takes too long to wait for an order
The deadline for submission was one , the courier only delivered the order after 1:30
They don't know how to talk to people
They lied for an hour
Teflon is used by children aged 17-18
This is the worst thing that could have happened during the time when the order was made
I don't advise anyone!
It's better to be hungry
How to contact them
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October 25
I waited for delivery for almost 2.5 hours. They brought crumpled, not fresh and not tasty, and the warm rolls were generally fashionable and without special packaging.Thanks for ruining the evening.
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January 7
We ordered sushi yesterday. There was a pickup at the Caravan shopping center. It was done quickly, but the quality left much to be desired. They did not put chopsticks in the order (they noticed this naturally at home). But this is not Bella, the human factor, everything happens. But the sushi itself is a disappointment. I used to take hot sushi from them almost every week, but now I got it is unclear what. And it would be fine if one portion was bad, but no, everything fell apart. I will not make any more orders in this institution for sure.
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October 24
I made an order for the delivery of sifudo yaki shahefen, I really liked this wok on nemiga 5, so I did not expect that they would bring a completely different taste (For the first time I come across that the product stated in the menu may differ so much in taste, composition and color!(Upon delivery, it felt like I was eating cheap fried capelin, most likely they added ground dried crustaceans, there were a lot of bitter mussels, while there were no mussels at all on Nemiga, but there were a lot of sweet squid rings. I do not think that the product from the menu should differ so much depending on the place of preparation and the cook. Very disappointed(
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October 28, 2023
It was bad today.
In kabuki set, there were practically no fish on top of the land.
I don't want to think that such minimalism is associated with bonus points, which I politely asked to write off. By the way, the employees themselves never offer to write off these points, and I believe that this is a deliberate attempt to conceal information from customers about the existence of these points.
As for me, it's better to remove these points altogether and not be ashamed than to write them off with such a dissatisfied face, as the girl in the Caravan had today.
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1
October 16
If you order delivery, the fish is pale in color And tasteless, avocado is bitter, sushi is better in the cooking of chain stores. Money thrown away
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September 7
The rolls are not bad, everything was delicious. Only the delivery was delayed by 30 minutes, wasabi was also not included in the order
It turned out to be unpleasant
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February 13
Friendly staff, fast and high-quality cooking, everything is very tasty! I love poke-Monday💛
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September 27
👍🏻👍🏻👍🏻super tasty rolls.
As always, with high quality and without delays!
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October 3
The quality has deteriorated very much!
We ordered it for the second time in a row and one disappointment!
The rice is undercooked and all the sushi is falling apart
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October 19
WOK is good, I didn't like the rolls at all, it's hard to spoil Philadelphia, but they succeeded. The fish is sliced thinly, the cheese is tasteless, terrible.
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July 28
Good night, the set was awesome, the whole family liked it, thank you
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February 13, 2023
Обожаю Sushi house. Всегда здесь вкусные, свежие роллы 🤤. Цена - качество полностью соответствует. И цены, между прочим, приемлимые. Хочу отметить отличное обслуживание администратора Екатерины. Она всегда посоветует, предложит, и очень внимательна 🫶.
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July 2
Today, 07/02/2024, rice is improperly cooked, with some kind of terrible taste, as a result, the set is sent to the trash(
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July 27
Everything is delicious, the delivery arrived quickly, I recommend it)
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June 25
Order 44636, the courier was late, the order was not fully assembled, there were no such miscalculations with this delivery before
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September 7
Unfortunately, you have to run all over the mall to change money, because they don't have change.
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January 5
We ordered the Santa set on January 3rd. We haven't ordered for a long time and we regretted that we ordered it. There are few fish, but no rice. In general, I will not order any more. There are other decent deliveries.
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August 6, 2023
Второй раз сталкиваюсь с неприятной ситуацией, кассир Кучинская Анастасия при заказе называет время 35-40 минут, а по итогу ждём 50, а вместо извинений получаю только претензию, что мне изначально было названо время 50 минут. Ситуация очень неприятная, особенно, когда врут в лицо. Суши вкусные, но таким поведением место, к сожалению, разочаровывает.
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August 12
Deception in the application, writes delivery time 22:10, time 22:27 courier is not tracked…
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February 16
I took a set for the promotion on February 14 by pre-order. The quality of sushi house is falling : (the promised Valentine was not put, a side of fish with bones was wrapped in rolls...
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September 3
I ordered a King set.I really liked the sushi, thank you.I recommend
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March 7
In the Kamennaya Gorka area, it is better to order from Eugene Krabs. Unfortunately, the sushi is rolled up badly, sloppily, falling apart. The taste also leaves much to be desired. Alas.
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June 11
Fast, tasty, price!!! Good luck to you!!!
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July 9, 2022
Спасибо вам огромное и за сервис и за роллы. Они божественные. Нигде не пробовала столь разных вкусов и по настоящему качественные , свежие продукты. Говорят москвичи избалованы , кто бы нас баловал такими вот ролами в Москве))
Отдельное спасибо, что прочитали комментарий к заказу и внимательно отнеслись к пожеланиям. Восторг!!!
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