We were planning to buy a tour. We took an advance payment before confirmation by the hotel (As a result, the hotel we were interested in was not confirmed, and we refused the more expensive one. To pay tribute, agent Natalia is smart and well done, always in touch and the attitude towards the client is just super. The same cannot be said about the accounting department, which I just asked for a refund date. Rudeness and negativity poured into the tube like a cornucopia. The money has not been returned yet, 3 days have passed. You may have to contact the regulatory authorities((((
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Алина a.
Level 5 Local Expert
October 17, 2022
We purchased an air ticket for the Minsk-Antalya flight during the Time Voyage. It was explained to us that the ticket is non-refundable, but if our plans suddenly change, the agency said they would help with the implementation so that we would not lose money. 2 days before the planned departure, we informed Viber that we really had to cancel the trip, but the message was not read until 17.00. I called the office and was connected to Olga, the deputy director. I voiced a request to help with the sale of a ticket, as I was far from the field of tourism business and had no idea where to give this kind of information. Olga replied in an extremely unpleasant tone that they would not be able to help and I had no right to demand anything from them. I told Olga 3 times that I was not making any claims, but just asking for help with the sale of the ticket. There was absolutely no feedback. Olga did not show any complicity, attention, or desire to help. It is extremely unfortunate that I did not find elementary human participation in this agency!
P.S. the agency staff got in touch only on Monday, whereas the flight was supposed to take place on Sunday. Super-fast!
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Николай Кравчук
Level 11 Local Expert
December 30, 2024
The best travel company in the Republic of Belarus
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Павел Сергеевич
Level 7 Local Expert
March 23, 2023
I responded to the advertisement via Instagram, asked questions about the tours.
A day later , the message is read, there is no response.
I clarified a few more points , after a while it was read again , there is no answer .
Why do they work?
I did not contact by phone , I will choose another travel agency .
See original · Русский
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михаил
Level 13 Local Expert
June 2, 2022
before receiving the tour, everything is beautiful - after payment, it's terrible.
They don't want to talk, they answer rudely.
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Паша Косинец
Level 13 Local Expert
October 14, 2019
An ordinary travel agency. The only drawback is that they don't really want to work with a tourist who just came to find out. That's why I don't buy from them.
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Артём Курс
Level 9 Local Expert
January 21, 2020
a good agency, explained everything well recommended. But I got used to it all by myself
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Show business's response
Игорь Я.
Level 3 Local Expert
May 1, 2020
Wonderful team, professional service
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Стонько
Level 14 Local Expert
March 4, 2020
If an agency needs advertising, then it must make an offer