Technocity
67 reviews
July 5
On 21.06, the multivark was repaired under warranty with such a problem: the lid of the multivark was completely filled with water (although there was about 1 liter of water in the bowl) and it did not turn on after that. 25.06 returned, repaired. The next day I put it on cooking exactly according to the same scheme: about a liter of water, the same regime. The result was the same — all the water on the lid, except that it remained functional (apparently the fuse was simply soldered out).
On the same day, he took it back to the SC. He clearly explained that the problem remained, showed a photo of the result, and left this photo to the administrator. A couple of days later, an SMS arrives — the defect has not appeared. I came to the SC, began to be interested in how they checked, and so on. The administrator couldn't really answer any questions, she was talking with such a subtext that I was stupid. She offered to come after the holiday, the master will be on site and I will cook cereals with him on the right program (what kind of nonsense is this?).
A day later, in order not to go in vain, I called the service's contact phone number. The receptionist handed the phone to the master.
An approximate dialogue with the master:
I: I received an SMS with the text that the defect did not appear. Please tell me which of the 20+ programs you checked for and how it matched the one I have a problem with.
Master: I selected the program and checked, the defect did not appear.
Me: why didn't they specify which program I had a defect on, she's not the only one there?
Master: * there was no answer to this question *.
Me: Will you re-check?
Master: No.
Me: Why? I have a malfunction.
Master: I checked it out. If you want, shoot the video as it was and on what program.
Me: I left a photo to the administrator with the result, no one specified about the program. What will be the difference in your actions if I take a video of the process or if you look at the photo and hear the problem from the words?
Master: There was no logical answer to this. There was something like I checked, there is no defect*
Master: Try to pour less water.
Me: There was about a liter of water in a five-liter bowl.
Master: Well, a couple of drops splashed out, don't you like it?
Me: Do you think that when all the water has leaked out on the lid, is this normal?
Master: I'm not a cook, I don't know.
Further dialogue did not lead to anything. There were all the same "brilliant and adequate" answers from the so-called "master".
Bottom line: The device has a defect. No one was interested in the photo left, in any program that had a defect, or in anything. The master of 20+ programs poked one of the most harmless (soup, it turned out in the dialogue) and the defect did not appear. I understand that warranty repairs do not bring profit, but I did not expect to see such unprofessionalism and negligence from both the master and the administrator.
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1
December 21
Master Dmitry is super! I've contacted him several times.I repaired everything.Always friendly and polite.I have never seen such a wonderful attitude towards clients anywhere.I recommend everyone to contact here.
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October 2
I've been here twice, applied for a smartphone warranty. Within 3 days, they answered the phone call and issued an act of factory marriage. I knew this would happen, the bullets are defective. The staff is always polite, always came out at the request of a specialist, communicated with them. No paperwork involved. Top class
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September 20
I was repairing a radiotelephone
After 3 weeks of waiting (2 weeks for diagnosis are stated in the coupon), there is no news.
Since the call and the repeated visit to the service did not add any specifics on the time of diagnosis and repair, I refused the application.
It is possible that things are faster with other equipment.
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1
August 27
The TV monitor was being repaired, something was wrong with the matrix (the screen was blinking). Everything was done perfectly and, most importantly, inexpensively. Thanks a lot :)
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1
September 4
Good service. Everything that breaks down from household appliances and is not subject to self-repair is rushed there. The most adequate craftsmen will look into it, look at it, and repair it. I recommend.
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June 26
There is a sign on the building "Samsung Service Center". I go inside. There is also a sign on the right "Samsung Service Center". I ask about spare parts for a Samsung vacuum cleaner, and they answer me, "There are no spare parts, because we have not been a Samsung service center for a LONG time."
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April 10
I handled the repair of a slow cooker. Repairs were made quickly and efficiently when other workshops were refused.Thanks to Master Dmitry for his good work and kind attitude towards customers.
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2
1
November 3
I gave a robot vacuum cleaner for repair. We did everything on time and efficiently. I recommend
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August 8, 2023
Disgusting attitude towards customers.I bought a Siemens coffee machine in the 5 element and issued Protection +.I applied for this guarantee with a request for the planned maintenance of the coffee machine.They said that this organization was doing this and that my application was accepted and they would contact me on the first working day and the day when the master would arrive would be set .A few days have passed and silence.After that, I received an SMS on Viber asking about the Protection number + and again silence.A couple of days later, I received an SMS in which I was simply confronted with the fact that the master would come on 22.07.As a result, 22.07 is almost 18 pm and silence!The master does not answer the calls, and as I understand it, you don't have to wait.And I don't care that it was a working day for me and I specifically charged at my own expense.The master did not consider it necessary to show up that day, or at least pick up the phone or call back!This suggests that in your organization, such actions on the part of the masters are in the order of things and the management does not care.I got through on Monday far from the first time.To the question "Where is the master?" they answered me: "I probably drank it down" and laughed!As a result, they called back and appointed the master for the same day at 13-15.00.Of course I refused to do everything at work.And she explained that I work until 18.00 and therefore on weekdays only after 19.00 I can receive a master.We agreed on the next day after 19.00.And in the end, no one came again!!!As a result, I wrote an application for a refund for Protection + t to the duties are not fulfilled and wrote a complaint about this service to the management of element 5 (elpatio).Let them solve the problem with who is being paid to serve their customers.
I saw a comment from this organization and I can say one thing:if you have the audacity to also lie, protecting your underworkers, then we can argue with you that the conversation with your employees was conducted over a loud speaker and in the office where I work, you can easily listen and view the cameras.I didn't turn on the speakerphone for nothing.And as for the last master, he called me around 6 p.m. and I explained to him that if he wanted, then I would wait after 19.00.To which I was told that he would be busy at micr Zapadny until 21.00 and that my address was not his area.And then I said that then it was not necessary.This conversation was also recorded on the phone.Shameless sharashkin cantor!In element 5, they said that they complain about you a lot and that they don't want to work with you.And you're also lying about recording conversations.Cantor of drunks
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8
June 17
No one answered the phone all day, the answering machine asks for a registered call, which I did twice during the day, No one called back and three times just called no one picked up the phone on different phones
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September 4, 2023
This is supposed to be a certified Panasonic center. But the repair of the Panasonic cassette player was refused to me. Panasonic video cameras are also not used here. On the website, the list of equipment indicates that they are being repaired. - Disgusting!!!
Upd. ! On the Gomel Service Center (Technocity) website, the list of supported equipment still includes: video cameras and players. If this was not the case, did I come from another city on purpose?!...
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3
December 21
I applied about 7 years ago, everything was done ok. I thought the qualifications were gone over time... But there is no. Respect!
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April 5, 2023
One of the best workshops in the city. Masters with a lot of experience and experience
works. They do it quickly, efficiently and will give advice on any issues related to technology, whether it's a TV or a phone. I recommend it)
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2
8
February 23, 2022
A branded authorized service center for almost all types of electronics. Good staff, excellent attitude to their work, the girl at the reception is not lazy to work, and goes to the master 30 times, the service level is God. True, they could not find the parts for my vacuum cleaner, but this is not their fault, the supplier no longer produces spare parts for my vacuum cleaner. But I liked the service. Recommend.
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10
July 24, 2023
One of the worst workshops brought a TV, they did this for a month and each time the current price tag increased and in the end they did not fix anything, they said no details, went to another service so they did it quickly and efficiently in two days, and who writes such positive reviews here, I am not the first customer not satisfied with the repair here, current money can be charged for diagnostics. I don't recommend it to anyone
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4
August 20, 2023
“Excellent service from experienced craftsmen, pleased with the level of service and reaction speed, fixed my Polaris vacuum cleaner robot, ordered a Polaris spare part in two counts! Master Igor did a great job helping out. I didn't even imagine such an effective approach, thanks a lot!
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5
January 2
They repaired a 20-inch monitor, they inserted a lamp from 17 inches, everything burned down there
Everything was replaced by the lamp itself, normal from 20 inches
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2
February 21
Very pleasant service and understanding. I just want to be there longer.
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1
2
July 21, 2023
I called the Samsung refrigerator master, they took 700 rubles and did not do anything as it did not work and does not work . I do not recommend this service. get around it. The worst center
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5
July 14, 2022
Technocity, it would seem, is such a long-standing company and everyone knows it. And starting from the entrance, you can see a burnt-out sign with the name, and at the entrance there is a "sovdepovsky" hall, in which someone brought televisions for repair. By the way, when bringing equipment for repair, in fact you can hear a refusal to repair, for example, "wow, 55 inches? Is it curved too? no, we will not repair such a thing," of course, it is absurd that the company does not want to develop and purchase modern equipment!
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4
1
November 17, 2023
It seems like they are repairing, but slowly and not everything. But there is where to leave the car. They forget to notify about the end of the repair.
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2
November 17, 2023
We applied to repair the coffee machine, so we did it for a month and damaged it no longer naked in this service and we do not advise others.
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3
October 15, 2023
I repaired the laptop... quickly, inexpensively, efficiently
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1
4
October 30
Good service.
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September 28, 2021
An LG TV was repaired (the backlight did not work, the image was missing). The problems were fixed, but we did not experience joy. The TV is new, 5 years since it was taken out of the box and stood in one place, they returned it all scratched. There is no living place on the frame. Even the monitor is scratched, the benefit is visible only when the mode is turned off. They claimed 70 rubles for repairs, took 95... In a wild state!!! Horsemen, not craftsmen.
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6
1
January 24, 2022
Good service, clear craftsmen, special thanks to master Alexey, he did everything very quickly and clearly, and most importantly, it was not expensive!
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7
April 24, 2023
No one picks up the phone for 3 days. It is not known what the phones are for. They work as they want, there is no feedback.
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5
September 24, 2023
We fixed the charger normally for cheap, thanks
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3
January 16
Professionals work, but it's expensive
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2
March 12, 2023
Definitely the best service in Gomel for household appliances.
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1
5
January 3
We quickly picked up a spare part for the microwave
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2
August 25, 2023
I brought the board to solder the fuse, took it away after 10 minutes. Thanks
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1
4
February 12, 2021
I bought a new Bosch KGN39AD31R refrigerator, which does not work as it should.
Firstly, the declared noise level of 38dB is not at all the same, in fact 52, and even with a metallic ringing (there is a refrigerator on the level), secondly, the refrigerator is constantly working and does not stop, thirdly, it does not cool to the set temperature.
As a result, I had to contact those.warranty service (the refrigerator was 3 days old). The master promised to come for 2 days, and then said that he would not come at all, because the roads were swept and not cleaned yet (or it would not melt until spring).
It was almost impossible to get through to the management, and when it was still possible, it turned out that the person was on the road (and it turns out he can drive, not that the master)
To sum up, even the enemy would not want to face such things. Wasted nerves, but it's no use!
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2
January 7, 2023
If you don't call, then you don't, then we don't do it... Samsung washing machine, LG OLED TV
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5
December 7, 2021
A complete disgusting cantor ...!
I do not advise anyone to contact this almshouse ...!!! The prices are cloud , vulgar madam at the reception , the quality is zero ...!
In terms of TVs, there is a complete lack of competence ...¡!
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1
September 29, 2023
The masters are competent in their work
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4
May 26, 2022
A normal repair for a great price. Quickly and efficiently.
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8
July 6, 2021
I took the phone to repair twice (there were problems with the charging socket).Both times, after a while, the problem returned again. Maybe it's a dream that's so unlucky.
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3
October 7, 2022
I put the TV in repair for three weeks, silence and SMS repair is not possible
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2
September 11, 2021
A good organization is a competent and qualified team.
I recommend.
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7
January 15, 2022
The only center where you can fix equipment, though not quickly
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7
May 8, 2021
Poor service - you feel a very hostile attitude. I brought an electric grinder. Without opening it, I inflated the price for repairs so that you can buy a new one.
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2
July 20, 2021
Good center, honest, prompt, convenient location. This is not the first time I have applied.
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9
October 22, 2020
They were about 5 years ago. They brought the coffee machine for warranty service. The staff did not give the impression of polite people. The car was cleaned hastily. After that, we clean it ourselves.
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2
March 24, 2020
Very unpleasant employees. No matter how many times you have to contact, you always feel humiliated in communication, every time arrogance and disrespect prevail on the part of the staff. But they do their job. If there was an opportunity to go to other places, I would gladly forget the way.
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1
April 29, 2023
Excellent service
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8
February 10, 2020
They repair decently, the attitude towards the client is positive in most cases. Parking problems, if you brought an oversized item, you have to carry it far, so take a friend with you to help with transportation
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5
October 16, 2018
That's who wouldn't say that, but comparing the plaque to how I was cleaned with the replacement of thermal paste in technocity and in a small shop within walking distance, it's just heaven and earth. Whether it's the smooth hands of engineers, or high-quality materials... But after the technicity, the heating of the percentage and the noise of the laptop simply decreased significantly. It is upsetting to have a long queue to these people, but only them for quality.
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1
October 25, 2022
I do not advise anyone to contact, the attitude towards work and the client is terrible.
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