I do not advise you to use the word here at all!
The refrigerator broke down, the master was called , they thought it would be better through the company than to find a master on the street. As a result, the master arrived, "fixed" it, rolled out 56 thousand for repairs, and gave a guarantee. We call two days later and say that the refrigerator is still not working properly, as a result, we are waiting for the second week, they called, they swore, they say a lot of orders, but they will put them in a higher priority queue, as a result, three days have passed, no master, no money, no refrigerator.
They don't connect with the director, they don't send the master, they're a terrible, not responsible company