Telefrast
77 reviews
December 4, 2024
I've been choosing who to contact about refrigerator repairs for a long time. I read a lot of reviews about different companies and most of them were negative. As a result, I chose the Telefrast company. For many years on the market. If they did it badly, they would have already closed.
As a result, the phone call at 20.00 was answered within a minute. The master was able to order for the next morning. Master Sergey (well done) arrived, diagnosed in 10 minutes, took the spare part and returned it to the repaired one by the evening. As a result, the issue was resolved in less than a day and for normal money. Special thanks to Master Sergey.
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October 11, 2024
Already at the time of the application, when no one called me back in an hour, I suspected something was wrong. Later, on the third time, I managed to get through to the operator, I did not have time to explain the details of the problem (the LED chandelier broke), they announced to me the price of at least 100 rubles, although there is no word or spirit about such prices on the site, and this is taking into account the fact that I need to remove the chandelier myself, take it to the service and then(if repaired), hang it back. When I asked how much a banal inspection of the chandelier would cost, the operator replied that she would now redirect my call to the workshop. Naturally, no one answered me in the workshop, the answering machine promised that they would call me back in 10 minutes, I did not wait for the call.
Verdict: Disgusting service + misleading about the prices of services on the site + the real prices are unreasonably high, because nowadays, for the same money, a lot of services provide both a visiting master and a better service.
See original · Русский
October 4, 2024
We have been using the workshop's services for a very long time and have always been satisfied)
But lately it's just been a disaster!
During the repair of the blender, our nozzle was smashed, they gave us a defective one instead - everything fell apart and fell apart after a couple of months!
And in the summer they tried to call a master to repair the built-in microwave oven - so the master said that he would not come to us for less than 150 rubles!
This is an outrage!!!
See original · Русский
December 30, 2024
авансам 5 зорак
за хуткае рэагаванне на замову і культуру вытворчасці (у сферы паслуг)
майстар узгадніў ранейшы прыезд, выявіў паломку, выканаў рэмонт варачнай паверхні - за паўгадзіны на месцы, а не за тыдзень у майстэрні, як былі адказы ад іншых фірм (вялікая загрузка - тым больш святочныя дні)
дзякую, што не пакінулі без пліты ў навагоднія святы
November 10, 2024
I want to complain about the rudeness of Master Andrey, the telemaster from Chernyshevsky. After the second call, the backlight was replaced, he was extremely unhappy with my treatment. My complaint about the sudden darkening of the screen 2 days after the repair seemed far-fetched to him. All further actions, at my house, to adjust the screen, on his part, were a "great favor." I have never seen such an unfair attitude towards clients. When he left, he pushed me away, there was a checkmate, it's good that at least he didn't have time to slam the door. These are the masters who work for you.
See original · Русский
October 15, 2024
Unfortunately, what they write on the website at prices is true. I called the master to see why the TV doesn't turn on. Diagnosis of 30 bp Without problems.
During the check, the batteries were replaced, the power supply cord was pulled and the TV started.
They are already doing it like repairing a 140 b.r. TV. Well, 140 b.r. I will not charge you, let's 80 b.r., I fixed it.
And nothing is included in their diagnostics.
See original · Русский
December 15, 2024
When you call the master, I advise you to go to the store beforehand and buy all the consumables that you may need for the future. There are electricians without bullets. There are painters without brushes and spatulas, plumbers without utility keys.
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December 7, 2024
Hello! On the morning of December 3, I left a Samsung-pl-51 TV on Prytytsky 62. Receipt number 03120177. It's been a working week, I still don't have any feedback... I am ready to wait, but I would like to understand what and how much))
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September 24, 2024
I negotiated with the master about the execution of the work. The first time I didn't come and wrote 2 days later. After that, we agreed again. The second time, too, he simply did not come, without any notifications.
I just lost about a month of time
See original · Русский
November 13, 2023
The backlight on the LG TV burned out.
I applied to this company, the master arrived already with new spare parts and professionally replaced everything quickly and efficiently!
Thank you very much to Telefrast, especially to Master Sergey, a man who is a master of his craft with a lot of experience!
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September 3, 2024
I drove the microwave three times, then the chain was repaired, then the magnetron was changed for the third time it is not clear at all on April 27, I took it away on August 30, the warranty is over again, they took 120 rubles for repairs, I do not advise carrying it there
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February 13, 2024
I asked about the repair of the LED chandelier. I was alarmed that when the master arrived from them and took off the chandelier, he offered to write to them on Viber first, whether they could fix it. I called them and wanted to send them a photo to see if they would take it. The masters replied that no one had messengers and to bring a chandelier. When I brought the chandelier, it was taken for repair. Judging by the behavior of the craftsmen and the room, it was as if time had returned to the Soviet Union. The next day, I received a text message that the chandelier needed to be picked up. No explanation from the person who watched it. I also did not receive a conclusion that it was faulty. They verbally said that they need to change the LED strip in the ring and this is an insurmountable obstacle for them. On the same day, I found the phone of an electrician who fixed the chandelier at home in half an hour. Conclusion, I do not recommend contacting you. Maybe the Soviet meat grinder will be repaired, but I doubt the other.
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November 2, 2024
The operator who calls back in response to requests:
-does not know how to communicate with the client
-does not understand what question to ask
- he communicates sexually.
Thanks, I'll find another service.
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May 8, 2024
Yesterday I handed over the vacuum cleaner for repair . The receptionist confidently stated that the master would be there tomorrow and would inform about the defects. There is no call, I call back and what was my surprise when I heard that the master did not come and when it will be unknown, I accept it here and give it out and I don't know anything else. The offer to talk to the management is refused. Pensonal does not understand what he is working for and who he is working for .I highly recommend it
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1
February 14, 2024
I applied to repair a plasma TV.
We could not diagnose the malfunction for 1.5 weeks.
They fooled me over the phone, saying that the part was ordered and would be repaired soon.
Although we didn't know what exactly was wrong with it, but we ordered the part🤣
As a result, they said that everything worked for them, and if a malfunction appears, then take a video.
A day later, I send a video to them on Instagram (because there are no other messengers on the site).
Instagram is not watched by the manager, and the video wizard does not need it.
We concluded that when it stops turning on completely, then contact us.
See original · Русский
September 14, 2023
Unreasonably expensive. High quality.
Previously, I applied for the repair of a microwave oven - it was fixed on the spot and has been working for 7+ years so far.
Now, according to the washing machine, the problem was fixed on the spot, the next day after the application, as they said. The work was done efficiently, with explanations, a 12-month warranty for the work, a branded warranty card - everything is normal here. But according to the prices, it's just a black hole. The prices on the site are ridiculous, but "from so much." A -20% discount is mentioned, but all prices on the website and at the operator are already at a "discount" - so do not build illusions about the discount. The work performed and the installed spare parts will be appreciated to the maximum - do not doubt, although you can see that the work really does not cost that much.
Total -1 per game of prices on the site.
-1 for the assessment of the cost of work by the master and the cost of spare parts.
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3
June 6, 2024
the TV broke down, the master was called, arrived within 2 hours and quickly, efficiently, professionally repaired for an adequate price, I recommend it!
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March 4, 2024
The most uselessly wasted money for diagnostics. More precisely, for defecation, as the master said. There was no sound on the plasma TV. The cause of the breakdown was not named, they just looked at it externally without turning it on, without untwisting, without connecting anything. "We need to work with the module, 300 rubles." And no one explained what, how or why. But he talked for a long time (generally) about how difficult these TVs are to repair
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1
February 9, 2024
Excellent service! The application was processed promptly, and information was provided on the cost of TV repair services. Master Evgeny has done his job professionally. I wrote out a receipt, indicated the cost of repairs and the warranty period. I express my gratitude!
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January 5, 2024
On 4.01.2024, I asked to connect the e-book to the charger (the battery was completely discharged). The book was in good order. They offered to pay 20 rubles first, then 35 rubles for charging the book, and the available 20% discount did not apply. They couldn't explain why. If there is a possibility of contacting another workshop, I advise you to contact there. Prices are simply unreasonably high here. I do not advise contacting Telefrast.
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1
February 7, 2024
Thank you for your professionalism! LG washing machine was repaired (bearing replacement + crosspiece). Quickly, efficiently, politely!
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November 13, 2023
I called a specialist in connection with the breakdown of a stationary computer (Windows did not boot). The application was accepted on Friday only for Sunday. On Sunday, the so-called specialist called, said that he would not be able to come, citing the breakdown of his equipment, said that he would repair his equipment and on Monday he would definitely come at a time convenient for me - from 18.00 to 19.00. As a result, neither he nor the representative of the organization came, nor even called. It is very unpleasant to deal with such organizations.
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2
January 8, 2024
I contacted this company in order to replace the LG TV matrix.The master assured that the repair will take one day.In fact, the TV was taken away on Wednesday evening and brought only on Monday afternoon, and then I had to be pretty nervous.Moreover, the master fed everything with breakfasts, which he was about to fix.And it was not a budget service in any way, in fact.It is unlikely that I will apply here and I do not advise anyone.
See original · Русский
December 1, 2023
The washing machine broke down. The first day the application was accepted, the master called back, asked about the problem, said - wait, I will arrive at the agreed time. After 5 minutes, the operator called back, said that the master did not have the necessary spare parts and he would be able to arrive tomorrow at the same time. I've been sitting at home for the second day, another master calls back, again finds out the causes of the breakdown and it turns out that they can't fix me. Two days are lost, the weekend is ahead. I am very unhappy!
See original · Русский
1
1
October 20, 2024
I visited the repair of televisions, the TV does not turn on, the master immediately said without opening 210 rubles and plus details, I am shocked
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November 29, 2023
Refused to repair the kitchen hood at home. It is only necessary to check the operation of the electric motor and eliminate the cause of increased noise during operation. If necessary, replace the engine. Refusal! A woman answered the call and without even specifying the essence of the order, said, dismantle the hood and bring it to us. And we will watch. Are you serious about this? Sorry for the lost time. Do not contact this company. Spoil the mood. There are scoop methods of work. My opinion!
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1
June 1, 2023
Good afternoon, I contacted this company , there was a problem with pipe leaks ,we arrived promptly ,master Dmitry assessed the work front, consulted , gave recommendations , so feel free to contact 👍
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November 21, 2022
Good afternoon.I applied for the transfer of sockets in the children's room.I was very pleased with the first impression and even decided to apply again, but it's good that I didn't have time to arrange a visit with the master. The sockets were moved well and repaired , they gave a three - month warranty .But everyone understands perfectly well if there is a transfer of sockets, then, accordingly, the repair of the entire room, ceilings, floor, doors, pasting, etc.No one immediately began to exploit the sockets., and after a while.As written above, the warranty is three months, worked for 2 months and 20 days.The guarantee is small, the money is good. .
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1
February 9, 2023
I called the master with a specific problem - the drain does not work, the washing machine gives the error F4. The Atlant machine. Two men arrived, one of whom was just for company, had no practical help or effect. As a girl who was alone at home, I am extremely uncomfortable.
But the coolest thing is of course the price, for 10 minutes of work and one Chinese part 140p, and this is with a ghostly discount that is indicated in the coupon 20%. 140p for a part for 30 (the first link in Google)...even with the account of the master's work, this is 110 rubles for his 10 minutes of work. At the same time, they offered an Italian pump for 180 rubles)) if you are interested, you can Google the pump for the washing machine. There is nothing left but the feeling that I was deceived and pumped out as much as possible.
I will never recommend the company, I will find a solid unit on all services.
For the management, I do not need your apologies and regrets that I was dissatisfied, leave it as a tip.
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February 25, 2023
We applied to this organization to carry out cosmetic repairs in the apartment. We did it quickly and accurately, and purchased the necessary building materials. They gave a guarantee. We liked it. We will contact you
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February 11, 2023
The quick response of the craftsmen, for minor household repairs, the master arrives during the day. The tank filling system was changed, it was done quickly and the price is not much higher than in ZHES. We also applied for the repair of the washing machine, too, everything is at an excellent level. Thanks
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1
October 28, 2022
Unfortunately, as it turned out, the first impression is deceptive!
In the summer, we contacted this service center to repair the TV. The master arrived, fixed everything on the spot, and the masters were satisfied with the work. We had another TV that did not work well, they clarified whether the master could fix it for one thing, to which the master said "that such a TV should be taken to their workshop and diagnosed there, that it is impossible to do this at home, special equipment is needed." Since we were satisfied with the first master, we decided to continue to be serviced at this service center. After some time, we bring the TV to the service center, as the master told us (the essence of the malfunction of this TV was that it periodically did not turn on or could turn on and it had no sound and channels did not switch) there, 3 masters watch it, connect it to three different antennas and it works (but this is not surprising, because the fault in it is floating, as we were told in this service center). To which we are told that no malfunctions have been detected at the acceptance and they cannot accept the TV for repair. We told the masters who were watching TV that we had your master who was fixing another TV for us, and he looked at this one, and after finding out what the malfunction was, he said that we should take it to the service and make a diagnosis there. As a result, they sent us home with the TV and said the next time there was a malfunction, so that we would call the master, he would come and diagnose it on the spot. We immediately had a question why it was not necessary to leave the TV in the service, so that after some time the master could turn it on again and determine the malfunction. But apparently they have such strange rules. The next day, at home, the TV stopped working again. We immediately called the service center to call the master. I explained our situation in detail to the operator, the girl accepted the order, called the time at which the master would come to us. After 10 minutes, the operator calls back and says that she contacted the master and he said that we need to take the TV to the service center for diagnosis, that they will not be able to do this. ARE YOU SERIOUS?! We brought them a TV a day ago and they sent us home so that we would call the master when he would not work again, and then they tell us to take him to the service again! In general, conversations with the operator did not lead to anything, I asked the phone of the head to sort out the situation with him. They did not give me the phone number of the head, but said they would contact the master again. Soon, the master called me back and said the same thing as the operator, and remotely diagnosed him, saying that this was a problem with the motherboard and if we were satisfied with repairs within 250-300 rubles, then within a few days he could come and replace it for us if it was available. When asked why we were not offered this at the service center, the master suggested that perhaps such an expensive repair there was considered inappropriate for such a TV. Of course, I am shocked by this situation! The next day, we all decided to get a TV on the service, but first by calling and explaining the situation, to which we are again told "when a breakdown is detected, call a specialist at home" THIS IS BULLYING! They don't seem to have the concept of regulations at all and the concept of clienting either! There is one conclusion: we will never contact this service center again and we will not recommend it to anyone!
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6
July 13, 2024
An old kinescope TV was repaired. 65 rubles. In one day.
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April 8, 2024
Disappointed, failed, didn't even take it, referred to the lack of time?!! Removable coffee grinder container.
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May 29, 2024
Excellent repair of equipment, polite staff
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1
February 24, 2023
I repaired the hair dryer, we did everything quickly, efficiently, inexpensively. Thanks to the master for the work. I recommend it!
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1
July 6, 2022
I applied for the first time.and you know, I really liked it.I called this morning.I agreed on a convenient time and in the evening Master Kovalevsky came to us .it is a pity that the name was not asked.It was obvious that he was a master of his craft.he even told us about the nuances that were not in the instructions for using the refrigerator with know frost.I wish your entire team good health and good luck.Thanks again!
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1
February 21, 2023
The TV backlight was repaired. The price tag was announced immediately, lower than others. I put it into repair on Sunday at lunch. I was ready on Tuesday morning. The final calculation according to the announced price.
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1
April 30, 2023
They came at the end of the working day with a pointer, ordered to take it for repair, without even looking at it through the box, coming up with some stupid excuses. The opening hours indicated on the website are incorrect.
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1
January 30, 2022
I called the refrigerator foreman, I was very satisfied with the master, I did the work very quickly and efficiently, special thanks to the dispatcher girls for detailed advice and politeness in conversation
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1
October 4, 2024
Good specialists!
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September 16, 2022
I called the master to repair the oven. Quickly, without fuss and waste of time. Additionally repaired the lamp, but did not take the proposed additional payment. Humanly speaking. Thanks to the master named Sergey!
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1
December 22, 2022
Sharazhkin's office, don't set foot here.
The master is not at his workplace for 35 minutes at 10 a.m. They were fed on the phone with expectations and a request to wait another 15 minutes for the master to take a walk.
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2
1
September 9, 2023
I was fixing a slow cooker. I am satisfied with the repair. Nice staff
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October 15, 2023
The workshop employs professionals in their field.
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2
February 24, 2023
The chandelier with the relay burned out, everything was done in just an hour, everything works, thank you for your promptness!
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September 17, 2021
I recommend that everyone who repairs televisions contact only this company, many thanks to master Eugene!!! companies that have 20-30 years of work experience will only waste your time!!! Special thanks to the girl who worked on 16.09
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2
September 18, 2022
I asked about the repair of the washing machine. I described the problem to the operator, she sounded the preliminary cost. As a result, it turned out to be almost twice as expensive
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3
March 31, 2024
Quickly and efficiently
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June 1, 2024
They are being repaired, but it is expensive.
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