Tenge Bank

Rating 4.1
111 ratings
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29 reviews

Level 6 Local Expert
March 20, 2024
Veeery slow service And it is not trustworthy I had to spend my hour to come back from work and re request to get converted money into my card I never recommend it this bank
Level 18 Local Expert
February 15, 2024
A bank is like a bank. Parking is available on a parallel street (closer to Tashkent City) Nearby there are several more banks and it is convenient🤓
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Level 5 Local Expert
September 30, 2024
Incompetent staff (do not know how to open a plastic card) and there is no respect for customers
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1
Level 9 Local Expert
September 9, 2024
There is no toilet for visitors, it reflects very poorly the attitude towards visitors
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Level 3 Local Expert
December 11, 2023
A bank with very poorly established processes and people who do not know their job. I came to order a mastercard, there is a card machine in the department and you can get a card in a minute, but for this you need to order a card through the application. To order a card through the app, you need to be an identified customer. I tried to do this 5 times in the application, called the call center, left requests, but they did not help me. So I had to contact a bank employee at the branch. He said that a master card was needed, showed the documents, began to issue, asked about the application, I have it, answered yes, but that I could not identify myself there, I was identified there. And at that moment, the bank employee had to tell me to place an order for the card in the application and I would receive it in a minute! BUT she continued to apply manually through her system!!! As a result, she said to come in 3 days!!! I ask why in 3 days if there is a cartomat and I can get it right away. It turns out that now I can't, for some reason you can only have 1 master card in this bank, and when I tried to place an order through the application, I got an error that I already have a card and I can't order a second one. I asked to cancel the application through the system, so as not to wait 3 days and not come again, but immediately get it in the card reader, they said they could not cancel it, that the card had already been issued, it remained to print it in the main bank and then it would be brought to this branch!!! Stupidity!!! I had to come back 3 days later. It did not work out to approach the same girl who applied for the card, because she was busy, I had to contact her neighbor. I'm saying I've come to get a ready-made card. She went to the information kiosk and punched me a ticket at the cash desk to receive the card, while she did not ask which card I wanted to receive, but silently gave the ticket and said wait. The main one passed by in the hall (or what is her position, I think, because the one who made out my application asked her everything and it was she who called the main office to clarify about the cancellation of the application, so that he could order through the application and immediately receive it) I ask her, I get the card, for sure is there a queue at the checkout? She confirmed, I waited in line for 30 minutes and then they call me not to the cashier, but to the operator, I go up to him and tell me to get the card ready, he answers, and the card, then to the cashier and without a queue, once I have already called you. I go to the cashier and say that they sent me here from the operator to receive the card. They ask for documents at the checkout, I show them, they check for 5 minutes and say there is no card. I ask how it is, I received a text message that I can pick up. They ask when the application was made, they search the system and so on, nothing. And then the cashier asks which card, I answer the master card. She says it's at the operator, there's only HUMO at the checkout. 4 people talked to me and none of them asked which card I needed, they all immediately sent it to the cashier. As a result, I received the card, but I still had the most negative impressions about this bank.
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3
Level 6 Local Expert
June 19, 2024
The opening time is not 9:00. Feel free to come at 10:00 The workers themselves are late. Ability to work with clients 0.
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1
Level 7 Local Expert
November 7, 2024
Convenient and comfortable location
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Level 2 Local Expert
May 21, 2024
They said they would definitely call back. They didn't call back. And to find out something, they send it to different people by phone.
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1
Level 4 Local Expert
August 31, 2024
I will not speak for the whole bank, but the service of the branch on Navoi Street is good and there are few people there, you can quickly go in to pay or change the currency!
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1
Level 17 Local Expert
October 2, 2024
We waited in line for 30 minutes, in the end they said that there was no amount
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1
Level 30 Local Expert
November 30, 2022
I came to the branch at 9 a.m., when the bank had just opened. I took the ticket, was the first in line to receive the card. Only one employee out of 5 worked in the department. I sat in line for 40 minutes, my number lit up on the scoreboard, the employee said that he was not engaged and sent him to another employee (who did not serve customers for 40 minutes). The employee said he was busy. They said they needed to get a new ticket. As a result, I got to the right employee after 2 hours...
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1
Level 4 Local Expert
December 18, 2023
A cool bank that has no analogues in Uzbekistan online opened a card scanned it at an ATM and they printed a hot 6 card for me
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2
Level 8 Local Expert
March 28, 2024
Tartib yo'q bankda, kreditga moshina olgandim, kreditni oldindan yopdim va taqiqdan chiqaraman deb bankga 2 kun qatnadim, qog'ozbozlik avjida, o'zimizni banklar ancha yaxshi bularga qaraganda
2
Level 12 Local Expert
March 10, 2024
It seems to be a Cossack bank, but they could not exchange tenge and make a transfer to Kaspi. Sent to the bazaar (CR market) I was shocked.
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2
Level 4 Local Expert
April 10, 2023
I came to this branch twice to exchange the amounts for tenge. Both times I stood in line for more than two hours. To say that there are no processes and customer orientation in this branch is to say nothing. In general, the bank is *** horse!
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5
Level 4 Local Expert
January 4
Normal maintenance
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Level 11 Local Expert
August 23, 2023
What kind of bank? A week ago, I submitted an application for the card issue. She's still not ready. They tried to release it in front of me, but it didn't work out. Wasted time.
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3
Level 11 Local Expert
May 17, 2023
It's a very slow job, everyone literally moves slowly, one employee's computer doesn't work, it can't work. I visited it a second time, one ticket office, 25 people in line. But on the issue outside the cash register, a quick solution was found
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3
Level 3 Local Expert
August 26, 2024
I recommend
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1
Level 6 Local Expert
November 11, 2022
I came to the Yunusubad branch, which is not on the card, to receive money for the Golden Crown. Everything is very long, chaotic, dissatisfied people are shouting all around, operators are constantly distracted by other people, there is an electronic queue, but people are trying to get in without a queue. I am extremely dissatisfied with this bank in general and the Yunusabad branch in particular. The worst bank I've ever been to!
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4
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Level 7 Local Expert
October 27, 2022
They do not serve those who do not have a PINFL and 15 days of stay in RU, I wanted to withdraw money through Contact, they refused
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Level 17 Local Expert
December 4, 2022
Good bank, good service. Convenient loans, clear conditions.
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4
Level 9 Local Expert
March 12, 2024
I wanted to exchange currency and was told that the currency exchange program was not working. Sadly
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2
Level 20 Local Expert
November 7, 2022
There is practically no queue, 1-2 people)Or I was so lucky)Operational staff, high exchange rate!
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Level 6 Local Expert
May 22, 2022
the banal payment under the contract took an hour, so they also messed up that they had to return. the processes are not set up, the service is terrible
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7
Level 13 Local Expert
November 28, 2022
They are well done quickly clearly conveniently
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Level 10 Local Expert
November 25, 2021
I don't know what to write, we helped solve the problem once in 5 minutes. Good staff. International transfers
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4
Level 4 Local Expert
August 21, 2022
Friendly staff
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3
1
Level 4 Local Expert
July 23, 2021
Very fast, reliable and comfortable
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