Transport company Dpd
Directions
Uruchcha
3.8 km
Lipkaŭski zavulak
440 m
207 reviews
June 24
We bought a tandoor as a gift. We ordered express delivery on the next day (Saturday) and paid double for delivery, the main thing is that it was delivered on time. The delivery organization was not chosen by us, but by the tandoor seller. as a result, on Saturday they called us back and said that the delivery would be on the next day from 9 to 12. (and we are already going without a gift for others, there is no time to choose and look for a new gift) with a scandal, they agreed to expect delivery on the next day. (it is worth noting that thanks to the seller of tandoor, the delivery cost us free of charge). On Sunday, we sat in expectation for half a day to find out at one o'clock that the delivery would be 2 p.m., all my indignation had to be listened to by the driver, who was not at all in business (he was also called to work that day) and the call center does not work, as it turned out on Sundays. Why take an order if you do not fulfill it on time, why plan such long deliveries for one driver if he physically does not have time to deliver at the appointed time.
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4
August 27
1 star is still a lot for the company....
I ordered the goods, the seller delivers through them. The message delivery arrived on 22.08 from 9 to 18:00, the courier number was sent. Everything seems to be fine, but 18:48(!!!!), but there is no courier... I contacted the seller. He says, "neither you nor I can do anything. Just wait." I call the courier, no one picks up the phone ... after 20 minutes I call again - ignore. Neither the courier nor the company called, warned that the delivery was delayed, or it would not be at all!!!
It is impossible to get through to the DPD - artificial intelligence. I contacted a support girl via chat. I received an apology, but I did not hear a clear explanation why this courier did not do his job. Now I have to wait for my order for another 4 days. Thank you for your "good" work👍🏻
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1
August 17
The place itself seems to be nothing. I have no complaints about the staff. But that's the attitude when you call and place an order to pick up the cargo from Stary Oskol. That's horrible. I applied 3 times. The result is that they scored .... On my requests to contact the courier at the place, they said that we had sent a request. And to pick up the phone and call, there is generally a hangup in the script. They work disgusting. Not doing their job
See original · Русский