Terrible Digital Service organization! Operator Anastasia is incompetent and tactless! There is no customer orientation! The client cannot enter the entrance. She claims that she can't help in any way, doesn't know anything, and they can't make new keys, because the blanks will be ready in about a month, or maybe they won't...((( To the question of what we pay for, the answer is for the door service! I.e. no way! Prices are rising, and residents have to call all apartments like beggars, can someone open the door?((( After much bickering, she gave me the phone (as she said)Director Ruslan. You can say the same field as the operator. "The fish rots from the head"! He said go ahead and make a new key from the broken key. How is that?! He was constantly interrupting. Then, again, after long conversations, he said that the master would call me back, maybe he would have a key.... I asked what the master's name was, it turned out that they had 4 pcs. And he will deign to call back himself. And why do they need 4 craftsmen if there are no blanks for keys? PS Neither the operator nor the director introduced themselves at the beginning of the conversation. The operator even refused to give her name, then the director announced it. However, he complained that the client did not introduce himself and that the operator only accepts applications, therefore it is not obliged to advise clients. When I said that she hadn't even considered accepting the application, he muttered something unintelligible. Apologize? No, they haven't heard of it. They are right and only they are right. Megalomania in full!((( And by the way: they don't have a 24/7 emergency service or operator either. You won't be able to contact them on holidays and weekends either. Their system has broken down for the holidays, and the door will be open (closed), because they have been resting for weeks (like for this New Year)(((

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