Umnaya veterinariya
112 reviews
March 26
Excellent work of the doctors! Everyone is very polite and respectful to the converts and their little companions! I wish there were more such specialists! Thank you for your hard work and professionalism!
Upd: Olga Sergeevna Ilyina is the best doctor, we applied for a repeat appointment and were also happy that she was not just a doctor, but a person! Just with this doctor for the rest of your life! Just a man of his craft!
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May 31
We have contacted this clinic before for any questions and with more than one pet, and we have always been satisfied with the professional help provided. But after the doctors have changed, the level of the clinic leaves much to be desired... They were treated with the problem of loss of appetite and unwillingness to go to the toilet, and the general deterioration of the cat's condition... As a result, emergency intestinal surgery was recommended the next morning (an ultrasound scan revealed a foreign body, which, according to doctors, "is unlikely to come out on its own and needs to be operated on"). It was a miracle that they went to another clinic, where they found that the cat did not have any foreign matter and was simply "simply" constipated... I don't want you to respond to this review (I understand perfectly well that you must protect your reputation, after all), but I still DON't recommend contacting this clinic at the moment... The doctors who were in this clinic before were much more competent. You can watch and check on your databases what you want, and give any answer in your defense (I don't deny that you've asked for help before and were happy, but not this time), but for me, it's trite for any doctor who can't carefully take blood from a cat and not tip over test tubes of blood. (again, in MY opinion) - not considered competent (I've had to inject various animals into a vein more than once, so I know exactly what I'm talking about). Fortunately, we found a doctor who helped our pet without any emergency operations, and two days later our pet returned to his usual diet and feels great.
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March 1
Disgusting feeling after visiting. They accept several animals at the same time, it seems that everyone hates their job there (they came with a question about the puppy drinking a lot, they advised to clean up the water🫠 To be honest, I was shocked. When asked how much a puppy should drink, they answered 10-15 ml per kilogram. That is, in their opinion, a puppy at 3 months old should drink 70 ml of water per day. That's 1.5 glasses for a second. I'm shocked. Thank you for not insisting on the tests to get more money. If you care about your puppy, I do not recommend this clinic to anyone. I had to register so that people would know!
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February 8
It's a terrible clinic, I don't advise anyone to go there if you love your pet.
Pumping out money!!!
They complained about the dog (vomiting). The prescribed treatment did not help, and we only wasted time.
They say one amount on the phone, you go there, and they actually call it three times more expensive!!! So draw your own conclusions. The animal will be killed and a lot of money will be siphoned off.
And yes, my last name won't be in your database!!! I don't expect an answer from you, I just want people not to waste their time and money on your clinic!
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February 6
Jack Rasl, we were examined by Dr. Victoria Belyavskaya, she told us everything and then God.
I was worried about the dog, but they calmed me down.
The clinic is great, but I would especially like to thank the doctor
Now only to you
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February 18
Wonderful clinic
I would like to express my gratitude to doctors Olga Sergeevna Ilyinskaya and Victoria Valeryevna Belyavskaya
I treated the dog with vomiting and suspected a foreign body, they quickly conducted an examination and prescribed treatment, the dog recovered quickly, many thanks to the doctors
Sensitive, kind and polite specialists are only here.
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April 23
Just words of gratitude and a low bow to doctors Ilyinskaya and Belyavskaya! And a big thank-you note from the Coconut cat. Doctors are professionals!
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December 12, 2024
I went to this clinic with a dog with suspected cystitis. They prescribed an antibiotic and put it in syringes. The dog started vomiting a day later. I came again, they gave me an antiemetic, took blood from the 5th time, although the dog was large, sat quietly. The vomiting continued, but there were questions about the level of doctors in this clinic and I turned to another one, where they counted the dose again and told me to check what dose they had taken in the Umvet. It turned out that the dose dialed into syringes exceeds the required dose by 2 times!!!
I really do not recommend this clinic if you want to cure your animal, and not make it worse.
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April 7
They did an ultrasound of the cat's heart. I liked everything, starting from communication with the registrar at the registration, ending with the attitude of the staff and the procedure itself. We did an ultrasound scan without any problems, and the result was quickly taken out.
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December 11, 2024
I was at the clinic to get the dog tested. We looked at the prices on the website in advance. We had to take a general blood test and biochemistry (not advanced). As a result, we paid 122 rubles, although the price list on the website promised only 80. They also turned on a leukogram (although we did not ask for it), gloves, and blood sampling!!! For some reason, it is not included in the price and even the maintenance of the patient's card. The administrator's attitude is disgusting. She refused my request to write an email address. And in addition, she dictated it incorrectly. I talked with other visitors at the clinic.
There are questions for Toja's doctor. For the first time in 14 years of the dog's life, a hematoma was formed from taking blood. Before my eyes, a bun puffed up under the dog's skin.
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February 7
Terrible, boorish treatment of the administrator. To the question "Who can I contact?", we were answered: "Into the void." Maybe there are good doctors working here, but they "meet by their clothes" and the first impression turned out to be disgusting.
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September 19, 2024
I applied to this Veterinary Clinic : thank you to the Doctor for his attentiveness, professionalism, responsiveness and understanding!!
When your favorite animals are sick, their owner is rooting for them with his soul.
Smart Veterinary really helps, and does not impose unnecessary manipulations to siphon money.
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April 15
The terrible quality of veterinary services, starting with the administrator, who does not know how to communicate, is rude and cannot even provide information about the cost of services in advance, ending with doctors who do not understand how to insert a catheter. I advise you to contact another vet.the clinic.
P.S. In response to the organization: yes, it was not the placement of the catheter, but its flushing (only from one entrance), then: all the dogs in your clinic were without muzzles, and you wrote about the dog's height requirement only now, but the administrator did not say (and this requirement sounded very rude, with others we didn't communicate with the owners like that) . I told the doctors that the dog had a seizure after the injection of the solution and it was recorded by me on camera. And the procedure was completed in a few minutes, i.e. we did not inject the solution completely or even half. You don't need to make me look like a liar either. I understand your desire to protect yourself and your staff, but the number of negative reviews about your clinic speaks for itself. In the veterinary clinic where we are currently being serviced, the rating is much higher and people have no complaints about the quality of services. I've already sent you the money by mail, you don't have to return it, but please work on the quality. She initially asked for the money back, because we eventually went to another clinic and redid the procedure.
Good luck to you, I hope that you will work out the issue of the quality of services.
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November 4, 2024
I DO NOT RECOMMEND IT AS MUCH AS POSSIBLE
The dog had microcysts in the abdominal cavity, the dog could barely move on his paws on his own, the doctor examined the pet and said everything was fine with him, maybe it just pinched, I asked for an ultrasound, they refused me and said buy 4 tablets (1 piece 11p) and everything will pass.
There is also a terribly equipped ascent and descent into the room . for people who have large breeds , if you have to carry them in your arms , you can fall with the animal
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July 17, 2024
I want to express my deep gratitude for the sensitive attitude towards the pet. Especially vet doctor Korshun Viktor Viktorovich!!! Castration was performed. Everything was explained and told. With understanding and attention not only to the animal, but also to the owner. Thank you very much. Everything went quickly, the cat is fine))))
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May 22, 2024
I don't recommend it . We had an operation, came to receptions after, where they told us everything was fine. But the pet died. Thank you for taking a lot of money and giving false hope!
I am speaking purely my opinion and as it was with me, you said that there is a chance that he will not survive only until the operation itself after , you said that everything is fine !
You have no attitude towards customers, my pet and I were booked for the evening, it was on the day of the pet's death , respectively, we did not go anywhere.I forgot to cancel the recording, but you didn't even call. They didn 't ask about the reasons .It seemed very strange to me, because first of all it's your time, you could have accepted someone else, but you didn't care. At the reception after the operation, we talked about the fact that he scratches his stitches and tears them, to which we were told, well, it's understandable, they're bothering him. Nevertheless, you did not bandage this place in any way and did not tell us to do it, although as I understand it, you knew that he would have such a problem.
I understand that this is a difficult job and it should be well paid , but you should also approach it accordingly.
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September 18, 2024
I do not recommend it at all, a terrible clinic, just money was strained, as a result, the dog dies, does not deserve a single star, the tests were taken very late when the dog's lungs failed, the droppers did not help the dog, they did not do anything else, although they knew that it was not getting better, they dragged their time, although during this time it was possible to go to another clinic , if they had said that there was nothing we could do , the chance might have been much greater for her recovery .If your friend is dying, don't contact us!!!
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February 9, 2024
Recommend. A professional, clear and competent approach. Although it is far from us, but they are ready to travel together if with serious problems, only to Dr. Korshun Victor will always explain everything in an accessible way, tell him to calm down 2 times I have already performed operations on 2 of our cats (and I am a terrible alarmist, I was especially worried about an elderly cat cleaning and removing a couple of teeth), the cat was already running and playing 2 days later. Thank you.
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May 20, 2024
Hello, we want to express our great gratitude to the administrator from alibegov, unfortunately, I do not know who worked 20may24, helped, helped, the rat needed an urgent operation, she skinned the tail the night before, there was naked meat and bone...We came from another city, because we don't deal with rats, we went to the main place, they promised to help, in the end they just consulted and threw, they really threw, they didn't help, they said everything was busy, although we discussed everything and agreed to provide urgent assistance.. Then we called everywhere for a long time, just everywhere, either we did not deal with rats or everything was busy, but it was simply impossible to wait, we were urgently accepted into a smart veterinary clinic, the administrator from Alibegov helped a lot, the doctor Korshun Viktor Nikolaevich, many thanks to you and the girl assistant, did everything very quickly, explained everything about future care, gave injections, they just treated us and our rat humanely, people with a capital letter, thank you very much!
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October 21, 2024
We used to go to this clinic more than once, now the cat has been sterilized. Bykova Sofya Mikhailovna got on the record. Surprisingly, the incision turned out not to be large, everything was delayed beautifully, the place of the incision is not visible at all and is not palpable. Thank you, I recommend it.
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February 15
A 19-year-old cat was shown. We received an intelligent consultation. We made a joint decision. We were discouraged from doing some unnecessary research.
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April 19, 2024
I was with the rescued cat at the ophthalmologist Stepankina Alesya Viktorovna. It is very pleasant that, although a former domestic animal, but at that time beaten by life and thrown out into the street, a rather aggressive animal was treated so humanely and patiently. And they kept it themselves, and they laid the medicine at my request, and discussed different treatment options based on the fact that he did not allow himself to be treated. They didn't write out too much, the cat is healthy, everything is fine. We are looking for a new owner
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April 14, 2024
We came not so long ago to remove the stitches from the cat after sterilization , before that I called to clarify the price , said 15 rubles , well, I think okay , we came to this clinic , they ask us if they did sterilization here , she said not. The MNP did not specify on the phone here or not , I thought well , the usual standard questions , but it turns out that I was not even informed that the price was increased 2 times for removing just 3 threads if they did not have sterilization , I ask why if they did not even manage to ask me on the phone or clarify that the price is higher , I was informed of the price only after the procedure was done, to which I was answered by a woman with a threatening look at the reception desk that I had to clarify this by phone, that is, to do their work, terribly in this way, stealing money from people , I will not take my pets there anymore in my life , and the staff stroked a couple of times by pressing the cat "like I made friends" oh oh what a good, disgusting clinic
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January 28
Anastasia Yurievna Trukhanovich visited the doctor , they cut the rabbit's claws , the haircut was not carried out carefully , and the animal ended up bleeding
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April 7, 2024
Do not waste time on this vet clinic. We arrived 40 minutes before closing time to find out that the vet doctor had gone home earlier.There was no information posted anywhere, either on the website or on the doors. There is a poster on the vet clinic's house with rooms, two out of three rooms do not work at all. It makes no sense to leave a callback on the site , they don 't call back anyway and you can 't get through in principle to at least find out if they work or not.If you urgently need to see a vet doctor, it is better to choose another vet clinic and not waste valuable minutes on this irresponsible vet clinic.
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January 4, 2024
We thank doctor Viktor Nikolaevich Korshun for his professional and qualified help! We contacted the Smart Veterinary clinic with an emergency situation, an urgent operation was required to save a Labrador (8 years old)! Thanks to the prompt work of the doctor and the clinic staff, as well as the sensitive postoperative control, our beloved dog is with us! Alive and well! We are infinitely grateful and would like to ask the management to pay attention to the efforts of the doctor, reward him with a bonus or find another way to celebrate the work! Thank you very much!
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February 27
The price announced by phone is 35p.
The doctor's examination took 30 seconds.
They took 53p. I don't understand why the price is so high.
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April 20, 2024
Good specialists, they saved my dog's life, I am very grateful to them. They will always tell you everything, well done, it's a little inconvenient there is no parking, but these are small things)
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July 6, 2023
We liked the clinic very much, if it were possible to put 10 check-ins, I would be happy to do it. The staff is pleasant, the doctor is very understanding and it is clear that he loves animals. In other reviews they write about prices, they say it's expensive, but it's for whom, in other clinics where we were, it was more expensive, we've been walking with a cat for years, and now we also take a dog only here, although not close to home. In general, I highly recommend it
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February 18, 2024
We didn't get to the recorded time today. After waiting for 15 minutes, I asked the receptionist when we would be accepted. Last time we waited 30 minutes.
Instead of orienting the person how busy the doctor will be or politely explaining the situation why you are not being accepted, the incompetent administrator responded aggressively.
Then she reluctantly went to clarify when the doctor would be released, to which he shouted from the office that he would now expel everyone from here.
No professionalism, no service.
Such things.
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June 18, 2024
thanks to the surgeon Ivan, he helped with advice and showed how to bandage a sore paw and how to make bandages for a pet. by the way, he advised me not to sew up the cut on the pad of the foot, which turned out to be correct in the end. but stubborn I insisted... The seams were coming apart and it still took 1.5 months. It's a good clinic.
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September 18, 2024
They took the dog to droppers after a tick bite, the condition worsened only, no droppers would help, only money was pulled from people, tests were taken late and now the organs of the dog began to fail
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October 23, 2023
Pros: near the house.
Cons: 22.10 did the pomeranian vaccinations. The injection in the neck went fine, but the leg was pricked so that the dog just screamed in pain after the injection. All evening it was impossible to touch him, from any touch he began to scream. The pomeranian has such a small leg, and the needle was inserted almost completely. I have a suspicion that it was not a doctor who stabbed, but some kind of intern. Last year they were vaccinated by the breeder - everything was calm. I asked friends of dog lovers - no one had such a thing.
I turned to them on the recommendation of friends, but I won't go there anymore. Everything is known in comparison of course. Bribed by what is next to the house.
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February 22, 2024
Before that, we were in different veterinary clinics, but after getting into Smart Veterinary 5 years ago, we never applied to others. Competent specialists. Polite service. And most importantly, our four-legged friends are really loved and appreciated here.
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December 6, 2024
They were accepted on a day off. People know their business - they looked at it quickly, efficiently, and consulted.
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April 15, 2024
We visited this clinic for the first time, and were delighted with the good choice!
Our cat has not been with us for a long time and as owners we are, to put it mildly, beginners, but we have been to other clinics more than once with our parents' cats, so there is something to compare with) So, in order:
1. The first thing I would like to note is that the love for animals and respect for the owners is felt here from the threshold! At the entrance to the clinic, we were greeted by a smiling and friendly administrator Irina (we specifically specified the name :)) The appointment was slightly delayed due to an emergency surgical patient. Irina apologized, explained the situation, and invited me to sit down. And you know what, the waiting went completely unnoticed, and that's why: Irina miraculously managed to calm me down nervous (even my husband was surprised later))), and give us comprehensive advice on our cat: the basic rules of pet care, feeding rules and how to choose this very food, about treatments, vaccinations, why it is important to sterilize a cat, what is worth paying attention to, and what is not worth panicking about, etc., etc.) Many myths have been shattered!)) Everything is very detailed and reasoned! And even our stupidest questions didn't bother us at all, and we got comprehensive answers! We were pleasantly shocked that even the administrator at this clinic is not only friendly, attentive and patient, but also so qualified in veterinary matters and undoubtedly loves animals and respects their owners! Irina, if you are reading this, thank you!
2. Next, we were met by Dr. Viktor Nikolaevich Korshun, an attentive and erudite specialist! He conducted a full examination, once again told us the rules of treatments, feeding, vaccination (by the way, we were vaccinated immediately), all with a smile and humor, but at the same time in detail, reasoned, to the point! And how our little cat was drawn to him!Thank you, Viktor Nikolaevich!♥️ For sterilization only to you!
3. I would like to mention the clinic itself separately. The location is convenient for us. The room is not large, but the clinic is really equipped with everything you need - ultrasound, surgery, hospital, on-site tests, veterinary medicine - and this is just what we noticed! And most importantly, true professionals in their field work here, who sincerely love animals and respect their owners!🫶
We definitely recommend this clinic to friends and acquaintances!
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January 2
Well, there are never queues and it's free, only one of the vets is angry
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August 26, 2023
They picked up a cat, decided to sterilize it. The choice fell on the veterinary clinic "Smart veterinary". Convenient operation time (morning hours), friendly staff, qualified doctors. An hour and a half later, they gave us a kitten that had already woken up after anesthesia. The seams are self-absorbable, the seam is cosmetic. Thanks
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November 6, 2023
A good veterinary clinic with affordable prices. The staff is polite. A competent veterinarian. They castrated the cat. After the operation, the cat was placed in an oxygen chamber. They took home a little sleepy cat, but able to stay on his feet. At home, the cat slept for four hours and became active as before.
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September 12, 2023
We would like to express our great gratitude to Viktor Nikolaevich Korshun, a doctor. Our cat Tyson got sick, liver disease. The doctor selected the right treatment, prescribed medications, called and asked about the pet's condition. And so we got better!!! Viktor Nikolaevich, thank you for your hard work and professionalism. We wish you all the best and good patients.The clinic itself is very good, the staff is friendly.If your pet gets sick, contact a Smart veterinarian, you will not regret it.
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October 12, 2024
They saved mine, they determined the oncology. But we have been alive for half a year, thank you! How much is left... Only HE knows... Thank you...
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December 18, 2023
Many thanks to all the staff, especially Dr. Viktor Nikolaevich Korshun. They took the cat half an hour before the clinic closed, urgently operated on outside working hours. No reproaches, no discontent, purely professionalism and careful attitude to the pet. Many thanks to all the staff ❤
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November 2, 2024
Viktor Nikolaevich Korshun saved our pet cat from death. Thanks to him for his work and kind attitude towards us.
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November 5, 2023
Kind doctors who help well and explain clearly. The food that they sell even turned out to be cheaper than in stores (although initially I thought that they would obviously have a margin).
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June 1, 2024
Thank you very much very good staff polite and helpful 👍👍👍
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November 10, 2023
I am a caring person, I saw a video in tiktok, a girl was kicked out on her hands with sick rabbits , one had a broken head and was bleeding , and the second could not walk, the girl was covered with mats and kicked out . They said we work with animals we accept cats 😓👎
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July 3, 2023
Today we visited the clinic, got an appointment with a ratologist quickly, and panicked a lot.. the doctor Ivan Vladimirovich Ivashkevich is a professional, provided the necessary treatment, gave advice and calmed down. I give all 5 stars. We would have returned, but I hope we won't need it. 🤙
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April 10, 2024
An excellent clinic, they will always help our younger brothers. Attentive doctors and all staff
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October 23, 2022
We made an appointment with a doctor by phone.just for a doctor's checkup.on the phone they said it would cost 20p. we agreed.We came by appointment.the doctor examined it.without explanation, I took the analysis from the ear..I didn't say a word about how much the analysis would cost.at the end of the examination, he said that he needed treatment.in the form of tablets and drops in the ears.they offer the most expensive treatment.there were pills for 29.0 rubles. they said that it would not work.since the dog does not weigh 2.5 kg. but 2.6. that is, 100g.they decided that this was a very big advantage.and they began to offer pills for 70p.as a result, for the inspection.we paid 40 rubles instead of 20. it's all without drops and without pills.if you want to go to the doctor, I advise you to look for another vet.the clinic.in this one, they do not warn how much the drugs will cost, they try to cram expensive ones in .I don't recommend it.even if it is near your house.
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August 21, 2022
There are no questions for the doctors of the clinic, we have been treated here for several years, the doctors are always friendly and careful. But the new receptionist at the reception is something with something, I have not met such rude people yet. They had already come with her three times, but the previous two times, apart from passive aggression and obvious dissatisfaction with either work or life, there was nothing. The last time a woman was rude to us, criticized the cat's haircut, asking if we really cut it that way and where such a terrible salon is located, asked if he had any skin diseases. As a result, we spent exactly two minutes at the doctor, but we listened to the whole stream of negativity twice as long. Before that, a very pleasant and polite woman was sitting at the reception.
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