Vësla Sushi & Wok
24 reviews
November 9
I made an order through the phone, indicated the exact time of pickup, t k was far away, indicated exactly one hour later. By the time I got there, they called 2 times, the first time they warned me that it was ready, they cooked it in just 15 minutes, it pleased me. The second time was 5 minutes before the specified pick-up time and we clarified whether I would pick up the order. I was upset to find my order not in the refrigerator , and it was Philadelphia , but on the bar, there were a lot of people around , also waiting for pickup , and the fish clearly stood there for more than 5 minutes outside the refrigerator. A twofold feeling remained from the staff's explanations. I won't buy any more , I took it for the child
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July 4
I came to order St. The kitchen is friendly, smiling guys. They showed fried with fish. At parting, they wished you a pleasant appetite and a good day. The rolls are great. I will definitely come again!!
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November 24
Starting with the operator, a very polite girl. A very user-friendly application. The delivery is fast. And most importantly, the most delicious rolls, thank you for such a job!
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October 3
Starting with the operator, a very polite girl. A very user-friendly application. The delivery is fast. And most importantly, the most delicious rolls
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March 29
Guys, this is not an Oar, this is an Anchor! (Everything is bad)
Disgusting attitude towards customers!
In the appendix (crooked), I placed an order on March 29 at 18:07 for the amount of 8,790 tenge. The waiting time was indicated as 60 minutes.
The girl immediately called back and confirmed the order.
I warned you that in 90 minutes the order will be with us.
At 6:17 p.m., I called and asked to add Pepperoni pizza to the order. The order was accepted and the amount of 11,590 tenge was recalculated. The amount has not changed in the application.
At 19:07 (60 minutes later), the order status was changed to "Confirmed" in the application.
We wait.
At 19:45 (after 1 hour 38 minutes) I called to ask where my order is (hungry children are sitting at home), to which the operator replies that they have not prepared it yet! She referred to the fact that 8 more orders were received after my order. To my question, how can orders received AFTER can affect the preparation time of my order, a not very competent call center employee found it difficult to answer. It is not possible to reach the call center.
At 19:55 (1 hour 48 minutes later), a call center employee called me and informed me that my order would be in 15-20 minutes.
We wait.
At 20:20 (after 2h. 13 min.) I finally got through to them, and they told me that the courier had left a long time ago and would be here any minute.
At 20:50 (after 2h. 43 min.) A courier came to me and brought the order. After the payment, it turned out (TA-DAAM!) that the pizza didn't arrive. The courier said that he took the order from them 20 minutes ago. It seemed like the truth, the food was warm.
I managed to get through to the call center only at 21:30. I was offered to bring pizza later) I didn't culturally refuse. The money was returned at 21:49.
Conclusion:
What is the policy of the "company"??? Grab orders and not serve them?
If they had told me that they would not be able to deliver my order (if the problem is with couriers), and they could give it to a cafe, I would have stopped by without any problems (5-7 min.)
If they had told me that they could not prepare an order (a lot of orders), I would thank them for their honesty, and would order in another place. In 2h. 43 min. To be honest, I would buy groceries and feed the children.
Absolutely incompetent call center staff.
Rolls on solid 3. The mango teriyaki roll did not even smell of mango (although the composition is indicated), not to mention salmon in teriyaki sauce (golden canned). Nuggets and fries cannot be spoiled. The pizza was never tasted)
Will I order at least once more at the Oars? NO WAY!
Disregard for customers, mediocre cuisine and terrible waiting times, seasoned with a lousy call center.
Something like that.
P.S. How can you give an order from the kitchen by receipt, and not notice that there is not enough pizza???
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1
July 29
Vesla is TOP as always❣️ thank you for cooking so delicious😋 and delivering quickly🤗 I love your sushi 🥰
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July 18
It's not the first time I've ordered! Everything is delicious, well packed! Keep it up !
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May 15
What a 10-point system, are you kidding me?
Your rolls are top💣💣💣Feel free to say that you are the best in the city 🔥
Fast, tasty, high-quality 👍
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April 28
It's simple🔥 The bomb is a cannon! Hearty and delicious!!!😋😋😋🤤❤️ Staff 👍🥰 The most important thing is that everything is on time!!!🤗
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November 1, 2023
Very bad, the courier misled me that my intercom was not working, I had to go down myself.
Sushi is normal - only Philadelphia, and hot, which were cooled down in order. The cheese hohland roll is tiny.But the fact that the courier misled about the intercom - it broke the whole day.I thought the price was normal, and the service was normal - in the end I got this.
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September 7
Everything is very tasty! Very polite guys are working!!!
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November 15
The delivery was delivered in 30 minutes, even less. It was delicious. I recommend
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November 8
Fast and delicious. Thank you very much 🫶
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August 29
Everything is fine : food , staff👍👍👍🤗🤗🤗
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September 25, 2023
Disgusting service. The operator can't answer anything why we waited 3.5 hours for our sushi. The courier gave our sushi to other people, the whole evening was ruined. And they did nothing to smooth out their guilt ....
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2
January 22, 2023
I have tried quite a few roles in different cities of the Republic of Kazakhstan, the poet has something to compare with. And the paddles are definitely in the personal top. Thank you for a good evening!
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March 8, 2023
I see such a disgusting service for the first time, the operator could not give a clear answer at all why 4 hours later we did not receive our order. In total, they even stopped taking the phone, invited guests to sushi, and eventually ate a barbecue 🤦
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November 11
Everything is good and delicious
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May 15, 2023
Sushi is very tasty, I liked everything, as a gift Philadelphia, set "red diploma" fire!
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March 18
They have the best sushi 🍣
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August 18
Super tasty! And quickly.
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October 5, 2023
Everything is wonderful,each day is very tasty,high-quality dishes, delivered at the right time.Thank you🥰
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June 7, 2023
Very bad staff
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January 6, 2023
Zero maintenance
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