Today, after going through two private clinics with indifferent doctors, my pets and I got to the VetCity clinic to see ornithologist Evgeny Petrovich. This is not an easy competent specialist with a thorough approach, but a person with a capital letter and not an indifferent heart. He gave my chick an hour of his time, but most importantly, he offered to pick it up and go out on his own. I have never met such doctors. After communicating with such people, you want to become a better person yourself. A huge request to the management of the clinic to mark this wonderful doctor. Thank you very much, Evgeny Petrovich.
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Анна
Level 2 Local Expert
August 2
There will be a lot of text and exclusively negative. This clinic for castration of a dog was recommended to us by friends, supposedly very good doctors and prices. The bells that something was wrong started with a phone call to the clinic, the administrator cannot provide any clear information "uh, I'm not a doctor, make an appointment," although I just wanted to clarify about the price of castration with cryptorchidism. I hoped (in vain) that such "administrators" had nothing to do with the competence and professionalism of the surgeon who would perform the operation and made an appointment anyway.
When taking tests before castration, I asked the price of castration with cryptorchid 2 times from the administrator. Who should I ask for the price if not from him? Come up with it yourself? The administrator had never heard of the concept of "cryptorchid" (very strangely, as if it were her job to advise visitors) and called a veterinarian. The long suffering was called 250 rubles for the entire operation. I checked several times because the price was higher in other clinics. As a result, they said the same price, 250 rubles. The administrator giggled when she found out what cryptorchid was (very professionally!)
The day of the operation. Nothing foreshadowed trouble. When the dog was taken away, the surgeon showed us the stitches and I wondered why there were 3 of them. Then at the moment I didn't even ask, because I was very worried about the condition of my beloved pet and wanted to take him home faster. We pick up the dog, come to pay and "420 rubles from you" :)
I am slightly at a loss why the price has increased x2, but for the same reason (the dog is still recovering from anesthesia and I wanted to bring him home as soon as possible) I do not specify anything and just pay.
At home, I already looked at the seams, I still couldn't rest why there were 3 of them. This is my first dog and I didn't know how it should be right or wrong, so I asked vet. the doctor we usually see from another clinic - is everything okay with the stitches. "The seams are terrible, sloppy and poorly sewn. Why there are 3 of them is unclear" - this is the answer I received.
When removing the stitches, I asked the surgeon why there were still 3 of them. "Yes, I cut it wrong at first, I mixed it up" HOW??? How is this even possible?! One extra incision due to the carelessness of the doctor! I don't know if it's a normal practice to "mix up", but I can't figure out how this could have happened in the first place.
When they already clarified with the administrator why they initially said one price, but as a result it was x2, they laughed and explained it by saying that the administrator girl only works on weekends and "oh haha, she probably took the price out of her head"
no regret in the voice, everything is fun and perky!) It's fun to have an extra inattentive cut!) Fun price x2!))
I highly do not recommend this clinic if you love your pet. If it were possible to put -100 stars, I would. The impressions were only negative. There is a complete misunderstanding where these would-be administrators were recruited and it simply does not fit into my head how such a doctor can perform operations.
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Show business's response
Кристина Мигура
Level 2 Local Expert
March 24
I express my great gratitude to Galusa Evgenia! She knows her job thoroughly, is competent, scrupulous, she has no little things, is very attentive and sensitive. Each pet has an individual approach and a special attitude. The doctor is infinitely devoted to his work, who puts his soul into every ward! Isn't this an indicator of professionalism? With practical skills and methodological recommendations, she helped me go out and put a cat on 4 paws for me, which other doctors gave up and gave a life span of 1-2 weeks! Thank you very much.