Wildberries
Directions
Uruchcha
760 m
Univiersam Piershamajski
114 m
Customer traffic and business hours
02:00Closed
Mon
Tue
Wed
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Sun
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58 reviews
August 31, 2024
A very pleasant and comfortable place, very good staff, they try to do everything quickly, and queues due to the fact that this is an accessible and passable point, a little patience and you will be served perfectly
See original · Русский
August 22, 2024
Convenient location, friendly staff, 4 fitting booths, fast service, a visit can be combined with a trip to other shops. I recommend it for orders.
See original · Русский
November 28, 2023
On 11/23/2023, the parcel arrived at the pick-up point (Minsk, Russiyanova str., 7, floor 1). This package should have contained jeans from the same company, but 2 in different sizes. At the delivery counter, 2 packages were handed to me and they asked if I would go to the fitting room, they replied that I would go to the fitting room with the goods. During the fitting, these jeans did not fit in size, they came to the delivery counter to return the goods. The employee accepted jeans from me, checked the internal labels and said that they did not correspond to the ordered brand and were different from the ordered size, so she would write off the money and I had to buy these jeans. If I want to return the money, contact their call center. I dialed the call center staff without leaving the room of the pick-up point, they told me that I needed to unpack the goods right on the counter under the cameras (which is not equipped for unpacking the goods, and there are even no surveillance cameras above a separate table for checking the goods), check and only then go to the fitting room. I answer that the staff of the pick-up point did not warn me about this, and there were no signs with this information on the pick-up counter and on the information stand. The call center said that I needed to find this information on their website and familiarize myself with it myself. Having visited the website of the online store, this information could not be found anywhere. I was unreasonably refused to return the goods without specifying references to regulatory legal acts according to which they can justify their actions. The support staff sent me to solve all the issues with the seller himself in the Russian Federation, the seller replied that the package was handled by wilderis himself and I had to solve all the issues with the pick-up point. In my opinion, if the employees suspected the substitution of goods in the fitting room from my side, then they should have called the police to conduct an inspection for the presence of things. Since the fact of substitution has not been proven, the employees had to accept the return of the goods. When I visited the issuing point again, the employees contacted their director on this issue and I received an answer that I needed to go to the girl's office or write a statement to the consumer protection society, as I stated that I would file a complaint about the illegality of their actions. Also, the question was asked to the chat support, no response has been received so far. I.e. none of the employees of the pick-up point, call center, chat support, director could provide a link to the provision or the law according to which they refuse to return.
See original · Русский
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