Wildberries
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ТД Абзал
147 m
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19 reviews
September 2, 2023
The manager is extremely inattentive.
13.08 an unpleasant situation occurred: I wanted to return one swimsuit, and take the other, smaller in size. I didn't find any information anywhere in the product card that it was non-refundable, so I boldly tried on a smaller model, went out and told the employee that I wanted to pick up a new swimsuit, and return the last one. The manager, without clarification, silently wrote off the money for the product, and said that the swimsuits could not be returned. Then I say that I will not take today's one, but the last one remains with me. To which she replies that she has already written off a new one, and it has also become irrevocable. To my request to cancel the write-off, which occurred due to her mistake and inattention, she advises me to write to technical support.
And now I've been writing my complaints to support for more than 2 weeks and I can't get an adequate response.
Why should I lose a lot of money because of the incompetence of an employee, and tech support will just throw up their hands and say that they can't help in any way?!
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3
November 15, 2023
The girl who issues orders is not very tactful, there were a lot of orders, she did not even offer a package, I asked if there were paid ones, which also received a not very pleasant answer, and in the razlevalki it would be possible to wash the floors, I think it would be much more comfortable
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2
May 2, 2024
The staff works quickly and accurately, are polite and helpful.
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1