It's a disgusting item. They wrote off money without permission in the amount of 344 rubles, justified it by a computer malfunction, and they did not explain to me what happened, and only at home did I notice that money was written off for the product I refused. For non-refundable goods, they told me to make a refund through marriage, shifted responsibility for a computer malfunction to the buyer, and now I have to wait for a refund of a considerable amount to be approved. Be careful, the point staff is very inexperienced.
See original · Русский
Диана Петручик
Level 7 Local Expert
January 13
They refused to accept the steamer for a refund. Although it was stated in the terms that the goods without defects are returned through the PVZ. We've been dealing with the seller for a month now. And all because they were misled at this point and refused a refund.